Ridgeway Service Center / Concord Farragut, Tennessee

Rating: ★★★★

5 years in Business

Auto Repair & Service

Address: 5410 Western Ave, Concord-Farragut

Postal code: 37921

Phone: (865) 584-4098

Great people, great products, great prices!

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

Auto Repair & Service

Payment:

cash, check, discover, master card, visa

Services/Product offered:

Auto Reapair and Service

Open hours:

Mon - Fri 8:00 am - 6:00 pmSat 8:00 am - 2:00 pmSun Closed

Reviews:

Paid for an alignment and struts on

Paid for an alignment and struts on Saturn VUE, then had to take it back because they didn`t replace the strut mounts and it was worse. The front tires suddenly became bald so I paid for new tires and asked about another alignment and was told they would take care of it. In three months the new tires were completely shot. Took it back and it sat in their lot for three days, (unlocked too!), They never called me, I ar... view morerived to discuss it, new manager wasn`t even there at 9:00 AM, only two guys in the shop, one working the other just strolling around by the back. Ignored me until I said something then refused to help, ""it`s above my pay grade"", he said. I took the keys and asked for a call, never got a call. Took my car to professionals. Apparently many mechanics around town know about this rip off. Ridgeway doesn`t even own an alignment machine, and by law they have to ask permission before taking it off premises for repair, which was never done. I`ve really tried to give these ""christians"" an opportunity to honor their work by making things right, but they won`t even answer their phone or return calls. They should read Luke 12:58. Charging me for an alignment and destroying the original and also the new set of tires, combined with their behavior and the way they treated me is a serious reproach on the name of the Lord. I`ve already got an attorney working on it, all I wanted when I showed up after being ignored was a refund. I don`t even want to give them one star, but it won`t save the comments unless I do. This place really needs to go out of business. Perhaps they started out good years ago, but now they just rip people off and ignore them.

Mr Cherepanov / 6/2/2012

RUN, DO NOT WALK AWAY! FRAUDULENT!!!

First of all James Tuttle is part owner NOT a customer. I say this because he is the one that we originally trusted to fix our car. My husband has known James for years so quite naturally we trusted him to fix our 2007 Infinit G-35. It needed a Camber Kit, radiator housing, grill, a few other small things, then painted. The insurance adjuster quoted 2 weeks time. I, of coarse, assumed that Ridgeway or James would... view more call when the car was done. Mind you, we stresses that we needed it back as soon as possible. After 4 weeks went by I called to see what was taking so long to find out that THEY HAD NOT EVEN STARTED WORKING ON IT!! Greg told me that James had not told him what needed to be done on the car. I said you mean to tell me that you let cars sit on your lot and have NO IDEA what is going on with them. From there, I called EVERYDAY AND WAS GIVEN THE RUN AROUND. Oh, this part was sent to the wrong place, it takes 2 weeks to get a camber kit, etc. BTW, I have ordered a Camber kit myself and it took 2 DAYS TO GET TO MY HOME!! I WAS GIVEN THE RUN AROUND EVERT TIME I ASKED HOW MUCH LONGER IT WAS GOING TO TAKE. NOW, 5 MONTHS LATER, after too many phone calls, IT IS AT THE PAINT SHOP. ONLY TO FIND OUT THAT 90% OF WHAT OUR INSURANCE PAID FOR HAS NOT BEEN FIXED!!!! THE INSURANCE CHECK THAT HAD MY HUSBAND`S NAME ON IT AS WELL AS THE NAME OF THE BUSINESS WAS CASHED AS SOON AS THEY GOT IT, WHICH IS FRAUD!!! NOW, JAMES HAS TO PROVIDE ALL OF THE RECEIPTS TO THE INSURANCE COMPANY BECAUSE THE CAR IS NOT FIXED AND THE MONEY HAS BEEN SPENT!!!! HE WILL HAVE TO PAY BACK THE MONEY TO OUR INSURANCE COMPANY! MY HUSBAND KNEW HIM WELL AND HE DID THIS TO US SO I WOULD HATE TO THINK WHAT THEY WOULD DO TO STRANGERS!!! TO TOP IT OFF, THE CHEAPEST POSSIBLE PARTS THAT COULD BE BOUGHT WERE PUT ON THE CAR!! THIS IS NO GOD FEARING BUSINESS AS THEY CLAIM TO BE. PLEASE, AS I SAID RUN AWAY. DO NOT TRUST THESE PEOPLE TO WORK ON YOUR CAR. IT HAS BEEN FIVE MONTHS AND NOW WE HAVE TO HAVE SOMEONE ELSE FIX WHAT JAMES AND RIDGEWAY WERE PAID ALMOST $3,000 TO FIX!!!!! I FORGOT TO MENTION THAT EVERY LIGHT WAS ON IN OUR CAR-NONE OF WHICH WERE ON WHEN IT ARRIVED AND IT HAD BEEN DRIVEN ALMOST 100 MILES ACCORDING TO THE TRIP ODOMETER!!! IN ALL FAIRNESS SOME OF THE STAFF IS GREAT, CHRIS IS VERY HELPFUL AND WENT ABOVE AND BEYOND.

Rachdoane / 2/22/2012

Best car repair in town

Had to have some Honda specfic work done by someone that specalized in that and was referred to these guys. Wow They got the car in, located the parts, and done a major repair in 36 hours. It was reasonable, fast, and done right. The staff was polite and understanding and overall it was a great experience. They will see me again.

Thanks

James Tuttle / 11/5/2011

Where is the love? Its at Ridgeway Service Center!

I had some major repairs needed for my vehicles and only had a certain amount budgeted for repairs. Greg called back about my car and informed me that I needed a new engine. He then asked what he could do for me to help me out and gave me a set amount which was less than the original. My vehicle was repaired way beyond my expectations. I was also given similiar great service on my truck. Wess had called and told m... view moree that my ball joints were bad and was honest about it being a priority. Greg took care of another service for me and my bill stayed the same. I want to show my sincere gratitude to Greg, James, Dwight,Wess, Jack, for being honest and treating me right. I highly recommend their high quality service and will continue doing business with them as long as it exists.I am grateful to God that everything is working out.

UArocks / 10/8/2011

Good fast service. Fixed what...

Good fast service. Fixed what I wanted fixed.

Darrell9876 / 10/5/2011

Ridgeway Cervice Center in Knoxville

Great service and friendly people.... very trustworthy and polite. I`d recommend them to anyone!

minnie0208 / 9/13/2011

Great, honest people!! Fast and friendly service!!

I am so thankful to have found Ridgeway Service Ctr! I have a little knowledge about cars but admittedly as a woman not near enough. The guys here are very nice and explained the repairs my vehicle needed without being condescending or pushy in any way. I was impressed they didn`t try to over sell any ""extras"" and knowing I was on a budget they found ways to keep my cost minimal to get my car up and running. I defi... view morenitely will return for other needed repairs!! Excellent service and honest repair shops are hard to find. I sincerely recommend Ridgeway Service Center!

Iknowu / 8/29/2011

Great Service

Very cooperative and helpful. Fixed the problem and quick turn around.

tysuma / 8/26/2011

The Ultimate Cynic

Short and simple.. called and explained my problem and was given several possible scenarios. The best of which to bring my truck in for a free diagnosis. Very fast service. Problem was found quickly and the diagnosis was right on the money. They gave me a ride to work and called me with an estimate that was more than fair. My truck was repaired that day to the penny on the estimate unlike other places I`ve dealt with... view more. Very happy with Ridgeway`s service!

upurschuck / 8/24/2011

Great Customer Service

After much frustration with our vehicle, we have finally found an honest and upfront auto/body repair shop. The customer service has been awesome, and their estimates are on point. I`ve recommended them to every female I know as they have treated my husband and I with great equal respect.

JB15833 / 8/19/2011