Matlock Tire Service / Oak Ridge, Tennessee

Rating: ★

22 years in Business

Auto Repair & Service, Tire Dealers, Brake Repair

Address: 1301 Highway 321 N, Oak-Ridge

Postal code: 37771

Phone: (865) 986-6533

O?ˆ™Reilly Auto Parts and CSK Auto - offering the best combination of inventory, availability, quality and service at the most competitive prices. Better Parts?ˆ¦Better Prices, Everyday!

O`Reilly Auto Parts, now combined with CSK Auto, is the third largest auto parts retailer in the US. The combination of O`Reilly`s midwestern and southeastern foothold, along with CSK`s dominance in the western US, has created a stronger,

Categories:

Tire Dealers, Auto Repair & Service, Brake Repair, Wheels

Payment:

master card, visa

Services/Product offered:

Alignment
Alignments
Batteries
Brake Service
Brakes
Fuel Injection
Oil & Lube Service
Oil Changes
Shocks
Struts
Tires
Transmission Service
Transmissions
Wheels

Open hours:

Store Hours: Weekdays: 7:30am - 5:30pm Saturday: 7:30am - noon

Brands:

BF Goodrich, Goodrich, Goodyear, Michelin, Pennzoil, Uniroyal

Reviews:

Terrible customer service, untrained staff.

I will never, ever use this company again. I had new tires installed on a car and all four alloy wheels were severely scratched. Installer was obviously not trained or experienced on the equipment. The real shocker was that the store manager acted like he couldn`t care less and offered nothing to rectify the problem. He said Matlock tire ""does not have a scratch free policy"". I took the car to another install... view moreer and asked them if I was being unreasonable, and they were shocked and the condition of the wheels.

ggkk / 11/15/2011

Matlock Tire damaging cars.

I took my car to Matlock Tire in Lenoir City to have tires mounted and installed. When they were done I looked underneath the side of the car, and they had put about a dozen, very deep gouges into the paint on the side ferring where they lifted the car incorrectly. I explained beforehand how to lift the car properly without damaging it. No matter, they ignored me, lifted it the way I told them NOT to lift it, a... view morend damaged it anyway. After viewing the carnage, I went inside and told (I assume the owner) Jimmy Matlock he needed to look at what they did to my car. He came out and started smearing his hand around hard on the dirty (and now gouged and scratched) paint. Mr. Matlock seemed unimpressed, offered no apology, and offered no refund. He handed me a card for a local "fly by night" mechanic, and said to call him. Then he walked away. I got the impression that sending customers damaged cars to get repaired wasn`t an uncommon occurance at Matlock Tire. It certainly wasn`t worth even an apology from Mr. Jimmy Matlock. I had always done business with Fisher Tire, and they were always outstanding in every way. Next time, I will RETURN to Fisher Tire to have tire work done on my cars. I highly recommend you do the same. B.A. Marshall Lenoir City, TN.

ChromeSVT / 11/23/2008