Gillespie Import Service / Friendsville, Tennessee

Rating: ★★

14 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 7699 S Northshore Dr, Friendsville

Postal code: 37919

Phone: (865) 694-0500

We are your ONE STOP SHOP for all your automotive needs.

We have a Full Service Garage with Mechanics on duty 7 Day`s a week (even holiday`s) 24 Hour Towing Service (Radio Dispatch) Rental Car`s , Van`s and SUV`s Complete Transmission Service & Repair

Categories:

Automobile Diagnostic Service, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Brake Repair, Automobile Body Repairing & Painting, Auto Oil & Lube, Automobile Accessories, Mufflers & Exhaust Systems, Automotive Tune Up Service, Tire Dealers, Truck Service & Repair, Emissions Inspection Stations, Automobile Inspection Stations & Services

Payment:

amex, cash, check, debit, discover, master card, visa

Open hours:

Monday-Friday 8:00 AM - 5:30 PM, Closed Saturday-Sunday

Languages:

English

Reviews:

Extremely unethical business people. I was given a $1500 repair estimate. As a college student I can`t afford this so I call my mother who says to take my car to the BMW dealership and get their opinion. When I told the woman at the front that I wished to pay for my diagnostic and take the car for a second opinion she told me my bill was $200. I had been told a diagnostic was only $90. She then explained that when I... view more have repairs done by them I will be credited for half of the $200. Mind you, my car is in their shop and up on their rack this entire time, so the implicit suggestion in her exorbitant price is that I won`t get my car back unless I pay the new price that she quoted as punishment for my wanting a second opinion. I felt like I was in `Goodfellas` or something! She and I went back and forth raising our voices and finally she yelled "I`m not charging you the $200, I`m only charging you $100". She started to apologize when she realized I wouldn`t be taken advantage of. A truly enlightening experience on how some people actually operate. I have filed a complaint with BBB. The most unpleasant and head-scratching experience I have ever had as a consumer, that people actually feel it is ok to behave that way. They should be out of business!

smith.jacob1124 / 2/13/2013

This place is where I am takin...

This place is where I am taking my vehicles for now on. My car had an issue accelerating on the highway. So I took it to a dealership not once but twice and they couldn`t get it right and still charged me a ton of money. I took my car to Gillespie and they diagnosed it correctly the first time. It was a very complicated engine repair and they gave me a fair price. The car runs better now than it ever did. (on a s... view moreide note). No mechanic just like a doctor gets everything right all the time. These other few reviews are just p.o`d people leaving a review because happy customers usually don`t take time to leave reviews. I do because I owe them one. They have been great to me.

TruckThatGuy / 10/9/2012

HANDS OFF THIS WORST SHOP AND ...

HANDS OFF THIS WORST SHOP AND SHAMELESS PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!! They cheated me on the price and charged me lot of money for doing a bad job!!!!!! Additionally they did a wrong diagnosis on my car, just to press additionally MONEY out of me. They charge a lot of money for a bad job! Resume: - BAD JOB!!!!!!!!!!!!!!!!!!! -MEAN and SHAMELESS PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ... view more - WRONG DIAGNOSIS!!!!!!!!!! NEVER EVER AGAIN!!!! WHY ARE SUCH PEOPLE STILL IN THAT BUSINESS??????? NEVER EVER!!!!!! BE AWARE, HANDS OFF!!!!!!!

FA_S_WARWICK / 6/18/2012

Got ripped off by them. I trie...

Got ripped off by them. I tried to search online for reviews before I went there but found nothing. I then decided to give it a try. Unfortunately I got ripped off by them. Very bad waiting environment and terrible service. Got my car for two days and still couldn`t fix it. Yet charged me $$$ for doing nothing. Will never go there again. I hope other people can find the useful info here before they go there!

volsknoxville / 11/10/2011

Simply the worst shop ever!!! ...

Simply the worst shop ever!!! Shameless people there!!! They cheated me on the price and charged me three times of the money what a dealership would only even charge. I talked to them several times. They first promised to refund me partially and asked me to wait and wait. I called them numerous times but still did not get my money back. Now they just refused to answer my call. Have been to some bad repair shops befor... view moree but this Gillespie Import Service is simply the worst one and most shameless one. NEVER GO THERE!!!!!!!!!!!!!! BE AWARE!!!!!!!!!!!!!!!!!!!!!!!!! THEY SHOULD BE OUT OF BUSINESS!!!!!!!!!!!!!!

raywang_ut / 10/20/2011