Rivers Total Car Care / Concord Farragut, Tennessee

Rating: ★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Detailing

Address: 110 Oak Ridge Tpke, Concord-Farragut

Postal code: 37830

Phone: (865) 483-3366

Stick With The Specialists

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Reviews:

First?ˆ¦ I would just like to Thank You guys for such great and fast service. I would highly recommend this repair shop. My maintenance check engine light came on as I was one day away from going out of town. Of course the worst timing ever! I needed someone to find the issue and quickly get my car back to me. As I am new to the area and unfamiliar with Oak Ridge a co-worker of mine told me to go to this shop and they... view more would take care of me. Thanks so much for the recommendation as I took my car in that morning and had it back before the day ended. Couldn?ˆ™t have worked out better!

cmrichards611 / 8/13/2013

Scam, dishonest and wouldn`t solve of refund problem

Before you waste your time, do not even consider going here. I took my volvo because the car was shaking, felt like the axle. They told me it was a balance, which I paid 75.00 for. Also they happened to find a million other things wrong with my engine that there was nothing like ever before. I trusted them, they told me I need a new cam gear and everything, about a grand worth of work done to a car I take perfect car... view more of. I decided to take the car to the dealer, turns out somehow the seal was broken, no Major gears needed to be replaced. Oh and the car was still shacking so bad I could barely drive it, turns out it was the axle. I called the manager and he said he will not fix the problem, or offer a refund for even the 75 dollars. So I paid them 350 dollars to rip up my engine, and do a balance that wasn`t needed. They wont fix, or even offer at least a refund for 70 bucks. The manager does carry a gun, as said in other reviews. The contract you sign basically says he can do whatever he wants, including take your car, read the small print. They are just trying to make money off women. Please, dont take your car here, because they will rip you off. I never write bad reviews, but I would hate for anyone to be treated like I was by Rivers total car care.

myrainbowstars / 3/2/2012

Worst business in Oak Ridge

I wish I could give no stars, This place is a complete rip off. I know people who have worked here before, and the mechanics are encouraged to take advantage of older people and women. The owner is a complete a$*hole, he is always carrying a gun, I guess like the previous comment said, because he has ""screwed"" so many people over. They had false Better Business Bureau plaques hanging on the wall, until one custome... view morer called them out on them. I would be sure to check around before taking my car here, because I promise you can find prices a lot cheaper all across Oak Ridge, with people you can actually trust.

mollyhaven / 2/18/2012

Great Service! My Car is Like NEW!

I brought my Honda Fit in the shop. It was running very badly and was going on a trip. They said it needed ignition coils. :( I called around and they were actually extremely fair and cheaper than some places. I then got my vehicle detailed and absolutely LOVE the job! My car is like NEW again!

Jessie Magdaleno / 10/31/2011

Seem to be fair

Fixed for me what another shop screwed up.

JeffWest155 / 10/7/2011

Beware of crooks here.

I ""had"" been a customer here for a long time but I will NEVER take my cars to them again. Initially they were a really good business but over the last couple of times that I have been there I wasnt so sure till this last time I went. I had been having problems with my right passenger window and took it down to get repaired. Did not like the estimate I was told but I needed to have it reparied. The following day I c... view morealled to see if my car was ready and was told it was ready. Was also told that the left side passenger window was going bad also and would I like it fixed. I told them not to mess with that window at this time. It was already costing me 423 dollars for the original repair. I got down there and paid my bill, and went out to get my car. To my great surprise I noticed the left side window was down. I got in and checked the windows. The right side window worked but when I tried the left it didnt work. Went inside to ask the guy at the desk about it and was told ""I told you that the other window was bad"". I told him I thought I told you guys not to mess with the other window. He then told me we didnt mess with that window. I then said well how in the world is it that my window wont work now. Then the same response. Then was told If I wanted them to fix the other window they would give me a discount. Really? I made a scene and told them I would never bring my cars there again if thats how they treat their loyal customers. Then one of the owners came out and told me that they would never mess with my windows and and that I shouldnt feel like I had been screwed over. I noticed that the owner had a gun holstered to his side. I guess if you screw enough people you feel like you need protection from angry customers that have been taken advantage of. So I left and went home and called Pep Boys in Knoxville. To my great surprise they fixed my other window for 276 dollars. Wow cant you believe the difference from 423 dollars that I was charged at the Rivers. Wonder how long I have been getting screwed over there. Like I said. beware if you take your car there.

tonsterinridge / 7/30/2011

Hey Guys

Thanks for helping me get back on the road again. We got the camper there and all was great. I`ll bring you guys a 12 pack when we come back next year!

jeffwi2 / 1/13/2010

Great Shop

Very fair, clean and honest shop. I took my vehicle in for an oil change and tire rotation while I waited. I was called out to look at my vehicle and the service writer showed me somethings that may give me problems in the near future. They told me that some of the things could wait and some need to be addressed as soon as possible. They did not overwhelm me with alot of technical talk that I could not understand, th... view moreey were up front and honest and spoke in terms I could understand. The prices they quoted me were also very reasonable. I would definitely recommend them to friends and family!!!!

RiversTCC / 3/10/2009

1st time there

took good care of me while I was there. seemed like an honest place.

Sammy3789 / 4/13/2008

Stayed late so I could get back home

I found these shop right here in the Yellow Pages. I had broke down on my way home. They towed my car right in and stayed late and fixed my car that night so I was able to get back home and make it to work the next morning. A big thank you to the staff there.

roadrunner85 / 2/20/2008