BMW of Nashville / Bellevue, Tennessee

Rating: ★

14 years in Business

New Car Dealers, Used Car Dealers

Address: 4040 Armory Oaks Dr, Bellevue

Postal code: 37204

Phone: (615) 850-4040

New Car Dealers, Used Car Dealers

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Main Hours Mon,Tue,Wed,Thu,Fri: 8:30 AM - 8:00 PM; Sat: 9:00 AM - 6:00 PM;|Service Hours Mon,Tue,Wed,Thu,Fri: 7:30 AM - 6:00 PM; Sat: 8:30 AM - 5:00 PM;

Bmw, Mini

(615) 850-4000

I have a 530 that I absolutely love, the problem is I have to deal with BMW of Nashville because my car in still under warranty.
They have scratched my tint, left fabric hanging out of one of the dash panels after a recall and naturally denied both. I`ve been brining my car there for 4 years and have corrected the spelling of my last name EVERY time I`m there. Still wrong. They`ve misdiagnosed my car on severa... view morel occasions, their service dept is pathetic in regards to customer service, I`m not exaggerating when I say that their number 1 thru 10 priority is not the customer.

I really want a 2013 X5 but after having another bad experience with the sales manager and sales associate just confirms to me that this place has an attitude that has spread throughout the dealership and it`s not about the customer.

Tbells / 4/26/2012

Service dept. at this location is the worst I`ve ever experienced. They must be paid commission depending on how much they bring in. Gary seriously knows nothing about these cars. We own a 2007 Mini that wouldn`t start. Took it in and had to have the fuel pump replaced and while they were at it they found that the timing chain guard was broke and the timing chain would need to be replaced. The car has 47,000 miles???... view more They wanted $3,500 to do the work. WTH!! I agreeded to let them fix the guard for $500 and got the car back. Fuel pump was under extended warranty but car was 4 months out of warranty. 1,200 miles later the car won`t start again. Had to have it towed to Nashville and this time the water pump was replaced because it was under recall but they couldn`t really figure out why my cylinders were flooding with fuel. New fuel pump maybe? No, the answer I was getting was the timing chain I didn`t repair was the problem or maybe it was that I moved the car from one parking spot to another and the car isn`t built for stuff like that. WHAT! I can`t move a car from one parking spot to another??? Anyway, they kept the car over the weekend and couldn`t find the `real` problem. Cost us another $500 to test the timing chain and replace the plugs. Maintenance slip states that the car runs as designed. 1,200 miles and 1 month later I can`t start the car! Called them back and I`m told from Gary that this is all due to the fact that I didn`t replace the timing chain as recommended the first time! After a verbal yelling match I called a local repair shop who agreed to look at the car. As it turned out it was only the battery. First thing they checked considering I couldn`t start the car. Gary`s $3,500 fix turned out to be a $150 battery. Do every thing you can to NOT take your car to this location. You`ll save yourself a ton of money and LOTS of frustration!

mainer0115 / 3/18/2012

BMW of Nashville has horrendous service! Don`t buy a car from them. We bought. 328i and had a light come on signaling the doors were open when they were not at 15,000 miles. Service rep was Michael Janca who was unprofessional and hateful. He never called me both times I drove 100 miles to the dealership to give me an update and complained he didn`t get to take his lunch until later. Spend your hard earned money else... view morewhere! BMW corporate needs to get involved with this dealership and clean house. The service manager came out and tried to tell us what a great guy he was, give me a break!

KingEli8277 / 3/10/2012

I am done with them for the last time! The straw that broke the camels back, was I ordered a part and thought it was high for the part, after some research I found that they were charging me almost double of what 3 other dealerships (not Internet wholesalers) charge in the region. That is just wrong! I called BMW USA and found that they make up there own prices, well they sure did that, because they aren`t even close... view more to anybody else. Second, I noticed on another review about a key, well same thing here we lost our key and I know the other was inside the car, but with VIN they could not order the right key. I ended going to Akin Beemer Works and they got the correct one first try. Third, I had a upper window molding cracking that was replaced, I picked up the car at night, the next day I noticed a scratch next to the weatherstripping from side to side. There are plenty of non dealer shops around now that will get my business and I`m sure that can do it better.

ducwood / 3/23/2011

I ordered a spare key with a remote control. When it arrived, it didn`t work (wouldn`t program to the car). They had me drive the car over and tried to ""fix"" the problem. When they were done, my original key that had worked just fine now wouldn`t work either. Hmmm. They suggested the car was the problem. I`d need to bring the car back. Hmmm again. Absolutely couldn`t be the key. Not possible. The car was defective ... view moreand needed to be ""looked at."" I took the keys and the car home. I found the programming instructions on the Web and the original key works just fine (again). The most charitable explanation is that the dealership doesn`t know how to program a key on a BMW. Either way, not a place I`d ever go again, not even for wiper blades. There was no warranty on the brand new $285 key either. SOL on that. They refused to take it back. What a bunch of idiots... To BWM of Nashville: My original key works just fine again (after being programmed correctly by me). Can`t be the car, can it?

Henry37064 / 1/10/2011

After calling several dealerships in Middle TN and surrounding areas, I was treated the best and felt the most comfortable dealing with BMW of Nashville. They did nothing short of a fantastic job in helping me get the vehicle I wanted! Over the years I have had a very unpleasant experience buying cars. WELL TIMES HAVE CHANGED AND BMW OF NASHVILLE IS THE PERFECT EXAMPLE OF A MODERN DAY PROFESSIONAL DEALERSHIP!!! The ... view morecolor choices of the CPO 335i Sedan that I was in search of was not a vehicle they had on their lot; however, they went to work for me to find the vehicle I was looking for. My salesperson Nancy Allen kept in constant communication with me during the process. When I saw the vehicle for the first time it was just as she had described; in excellent condition!! The sales process was smooth and I got an excellent deal in comparison to other vehicles I was considering at other dealerships. The car is AWESOME and I will be happy to recommend my family and friends to buy a new or pre-owned vehicle from BMW of Nashville!! Thanks again BMW of Nashville for making this so easy and such a pleasant experience!

kwo1414 / 1/21/2010

My 2005 X5 had the blower constantly going on and through reading online I learned that it was probably the Final Stage Resistor that had gone (FSR). I had BMW Nashville check to see what was the cause and they told me the electrical and battery were good and that it was the FSR. The cost was $430.00 to install a $79.00 part. 2 weeks later, after parking my car for 3 days while away on a trip I arrived to a dead batt... view moreery. I brought it to them and was told my battery was the problem and that I would need a new one. I informed them that my battery was still under the one year warranty. They replied that the bad FSR was the cause and that my warranty did not cover this. I countered by showing them that they had checked my battery and electrical system and was told they were fine; therefore, to now tell me that the bad FSR had caused the problem was counter to what I was originally told. They then said that they would like permission to see if there was a ""deep draw"" on the battery, and if there wasn`t then they would agree that the battery was the problem and would replace it. Of course a day later I received a telephone call saying there was a deep draw on the battery and they just couldn`t pinpoint where it was coming from. It seems that I am constantly getting the run-around just so as to not have to replace the battery under warranty.

wwfoster / 10/24/2009

My 323i was missing terribly. I know it isn`t always bad to drive a car that`s missing, but this is a BMW. One slight malfunction can domino into a huge repair bill. So I visited the dealership to have them inspect it. The woman at the check-in counter (who seemed none too thrilled to have to talk to a customer) told me it would be a few days before they could look at it. A few DAYS? Yeah, I don`t really have a... view more few days. What about a loaner car while I wait? No dice there, either. On the plus side, I did need some parts, and the man working the parts counter was really nice and helpful. Too bad I can`t say the same about the woman in service. He`s the only reason this place gets two stars from me. I sure hope that people who spend upwards of $50,000 on a new BMW get better, more friendly treatment than I did.

pWn4g3 / 8/22/2009

after telling me I needed new bushings and other repairs totally nearly $4,500, I decided to get second opinion....and I am sure glad i did. Not only were most of their repair costs double, but they misdiagnosed big time...saying my bushing needed to be replaced. I took it to Autotech and they said my tires were so dangerously worn that that was causing the shimmy and shaking ....not the bushings. My repairs at Au... view moretotech were signifcantly less and new tires made my car ride like new again. I will never take my car to this BMW again!!

cerca55 / 8/19/2009

The BMW of Nashville service department is extremely poor. I currently drive a BMW 2007 X5 and am thrilled with the car. I?ve owned other BMWs and have been equally impressed with the performance. However, my most recent vehicle was not purchased in Nashville, but in Louisville. I have had a few minor repairs with the car and working with the service team is like pulling teeth. I?ve made reservations to arrive a... view morend find out that nothing was entered into the system. The thing that aggravated me the most was that they only had a limited number of loaner vehicles and they would not allow me to have one unless the car was kept for a certain number of days, of course I then watch an individual receive a loaner while she had the car serviced for an oil change. Maybe the service is better if you purchase a car through them, but this experienced has caused me to never purchase a BMW again. I?ve also been assured that their driver would wait for me to take me to work as long as I was at the office at a certain time ? apparently being there 10 minutes EARLY will cause him to leave you and make you 45 minutes for a presentation you are supposed to be giving. There are multiple other screw-ups on their end, but I do not have the time to list them out. I?d rather have a root canal ? good luck if you have to ever deal with them. Also the owner of the dealership is a complete you know what.

bmwservice / 1/8/2009

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