Audio Playground Electronics / Hartford, South Dakota

Rating: ★★

Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Consumer Electronics

Address: 3512 S Western AVE, Hartford

Postal code: 57105

Phone: (605) 977-0715

Quality Automotive Parts, Service and Repairs.

We are an Independent Automotive Service Center featuring quality ACDelco Parts. We offer vehicle maintenance, service & repair. Feel free to call or come by our location anytime.

Reviews:

I had an automatic start installed into my car about 2 years ago at Audio Playground in Sioux Falls. Since then I have gotten a new vehicle and wanted to transfer the auto start into my new vehicle and I had also moved to Rapid City. I called around local businesses in Rapid to look at possibly just buying a brand new one to save myself the hassle of driving back to Sioux Falls to get this done. To do a brand new one... view more it would cost $300+ so I called Audio Playground and explained to them my situation and asked how much it would cost to have it re-installed into my new vehicle. I was told $125-$145 with tax and I asked them if I would need to buy any extra parts or anything for my new vehicle (I gave them my old vehicle model/make and my new vehicle`s model/make) and they said no, that since I had a 2004 before it was new enough to just transfer it to my new vehicle. I made an appointment for this last Saturday and drove all the way from Rapid City (5 hours!!) to have this done. My mom had to drive my old car(which is now my brother`s car) in and I drove my new vehicle. Once they had taken out the sensor and all of the wiring from my old car (which cost $26) they said that if I wanted to transfer the auto start into my new vehicle that I would have to purchase a $100 module part and my total cost would end up at around $300 (DOUBLE what I was told on the phone.) Weird that after they had already taken out the auto start they just magically realized that I would have to purchase this part that I was told I wouldn`t need when I had called before. I told them I could have stayed in Rapid City and just purchased a brand new one for that price. So I asked them to put it back into my old car so my brother could use it and I would just buy a new one in Rapid. They said that it would be another $100 to install it back into my old car. Why would I pay $126 to be in the same predicament as when I came there?! Obviously, I went home and everyone that I talked to about this said we got seriously screwed over. I went back later that day to speak with a manger because I felt very taken advantage of. The owner/manager of the store is a JOKE!! Along with the older guy. It was literally a gang up, I was being yelled at by the both of them. There was literally no reasoning with any of the employees. They didn`t care that I drove 5 hours for this appointment, they didn`t care that I was told TWICE it would cost me between $125-$145 total, and they certainly didn`t care about what I thought. I have never felt as disrespected in my entire life. DO NOT GO HERE, YOU WILL GET SCREWED OVER!!! Yes, it might be cheaper initially, BUT YOU GET WHAT YOU PAY FOR!!!! ****I have literally never had a worse customer service experience in my entire life, I have never written a review on a business until now and if this saves even one person the trouble of what they would go through at Audio Playground, then it was worth it!****

Chelsie24 / 7/2/2013

Dont know what there thinking......

I have been there several times trying to believe that everyone gets second and third chances before I don?ˆ™t recommend them but I think I have made up my mind. The first guy is right. Every time you go in there the exact same item can change 2 to 300 dollars in price. Best buy had a clearanced out amp for $125 and audio had it for 350 saying that it?ˆ™s the latest and greatest. They do great work but shady customer ser... view morevice.

cueball2009 / 12/6/2009