Daves Transmission / White Rock, South Carolina

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Clutches

Address: 2146 Sumter St, White-Rock

Postal code: 29201

Phone: (803) 779-0250

Reviews:

After paying $2000 for a trans...

After paying $2000 for a transmission rebuild, my truck runs worse than it did before the work was done.This business was very unprofessional and charged me for items that I did not authorize. They did work on my car that I did not ask them to do and then would not release my vehicle until I paid the money. I had documentation of everything that I agreed on, but they went based off of assumptions of what they thought... view more they needed to do. I spoke to the owner, Dave, about the situation. He hung up in my ear 3 times and his workers were rude towards me. In the end, I had to have a Deputy Sheriff escort me to the business in order to have my truck released. I will be reporting this business to the BBB and I WOULD NOT RECOMMEND ANYBODY GO TO THIS MECHANIC.

Honest-Customer / 8/29/2012

They replaced my manual transm...

They replaced my manual transmission with a used transmission. Told them to call if the clutch was bad while they were in there. Called and recommended a new clutch, pressure plate and bearing. Told them I didn`t need to look at the old one, since it had 120k miles on it. No extra charge for the new clutch labor. That was 5 years ago and it is still running strong.

Darrell63 / 9/13/2011

Very Bad Experience

I chose this shop based on the strength of their reviews, their payment plan options, the fact that they completely rebuild instead of just patch the transmission and their warranty. When I dropped off the car I did not get any payment plan or warranty paperwork, despite requesting it. I was told that these documents would be available when I picked up the vehicle. I wrote four post dated checks. All I ever receiv... view moreed at pick up was a one page invoice with a one line warranty statement which was limited to defective parts. The work took several days longer than anticipated. The shop never called me to let me know what was going on. I had to call in each day after the original pick up date to get a status update. When the car was finally finished they called me 30 minutes before the shop was closing for a holiday weekend. They told me that they would leave it outside with the keys dropped between a storage box and the fence. It struck me as odd that they would not want to test drive the car with me and that they were leaving my car unprotected and the keys exposed in a not so great neighborhood, so I requested an after hours phone number in case there were problems. When I arrived it was obvious from the moment I turned the car on that things were not ok. There were nasty vibrations that had not been there before, it felt like sitting inside a washing machine. The car would grind horribly and redline when shifting gears. I immediately called the cell number I had been given. Dave, the owner of the company answered. He swore up and down that there was nothing wrong with the car, that he had personally test driven it twice that day, etc. He refused to provide me with a rental for the weekend or have someone look at the car that Friday. I brought the car back to them at the beginning of the week. They were very rude. Apparently Dave`s wife was sick in the hospital while these events were taking place and the receptionist was upset that I was disturbing him. I feel for the man, but the whole scene was very dramatic and unprofessional. In the end they kept the car for two more days and paid for my rental. Once again the shop did not communicate with me in any way about the status of the repairs. I found out that my car was finished by the car rental company calling me at 4pm, saying that the transmission shop had stopped paying for my rental and that if I didn`t return the vehicle by 5pm I would be liable for the next day`s charges. When I went to pick up my car the grinding and redlining had stopped but the vibration remained. Further conversations with the company ensued, with them insisting that the vibration was due to other mechanical problems with my car and had nothing to do with them. I had my car thoroughly checked out just a month prior to the transmission repair, and there was nothing wrong with it. I had a control arm replaced in February and again had a thorough inspection done to see if there was any other mechanical issue that could be causing the vibration. There was none. It is currently March, three months after the ""repair"". The vibration gets steadily worse, and now the car frequently stalls out when put into drive or reverse. Second gear is slipping noticeably. Currently considering my options to obtain a refund and get a different shop to replace the transmission.

Bonnie Shull / 3/17/2011

Fast service Great People

While on a business trip, I had a light come on showing to check my transmission and not having any problems I thought it was just a fluke. When I reset everything and the light came on again I decided to have it looked at in Columbia, SC. I am in the automotive industry so I asked the employees in our local office if they knew a transmission repair facility locally who were good people. They referred me to Dave`s... view more on Sumter Street. I drove the car over on Wednesday early afternoon and left it so they could check it out. When they called me in about two hours they recommended they take the pan off and check a little further so I agreed. The next morning, Thursday they called and told me the bad news - metal in the pan the transmission would have to be either replaced or rebuilt. After hearing my options and the warranty information I chose to let them rebuild the transmission. The only problem was I needed the car back Friday to get back home. They started working on it Thursday around noon and Friday they called around 1pm saying the car was done and ready to go. Incredible that they were able to get the parts and have it ready for me to go home that Friday. Great people to deal with and I can`t say enough about the fast service. We are getting ready to take another car to them today.

KASHLEXKY / 2/18/2008

Great prices and great guys!!!

Dave`s highly recommended to me by a friend. I took my car into Dave`s and they looked at it right away. They told me right away what the problem was and gave me a great price. The guys down there did a great job and had my car fixed in time. I would recommended these guys to anyone with a transmission problem

jamesriley / 7/32/2007