K T & Sons Transmissions / Andrews, South Carolina

Rating: ★

3 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Auto Transmission

Address: Andrews

Phone: (843) 399-1374

Servicing the Upstate of South Carolina Since 1997

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

Auto Transmission, Automobile Parts & Supplies, Auto Repair & Service, Towing

Payment:

amex, discover, master card, visa

Services/Product offered:

Towing
Transmissions

Open hours:

No info

Extra phones:

(843) 249-1374(843) 399-6221

Reviews:

I could never with a good cons...

I could never with a good conscious recommend this company to anyone. We were told the work would be done in 2-3 days. We informed them that this was our only vehicle. They said they understood. They obviously understood...but didn`t care. They did not even START on the vehicle until the following week! It was a full week before they even attempted to order the part needed. Then for the next week, th... view moreey continued to give excuses, back-track on their words, and just outright continued to postpone the work. And each day this went on, we incurred more and more rental car fees. I ended up having to rent a vehicle because the first week went by without them even starting on the vehicle. We had to get our son to/from school, sports, grocery store, etc. I informed them that we were out of toiletries, groceries, etc. and I was told, "that`s your problem, not mine." I informed him that if they had the work done in the time frame quoted, I would not have had to rent the vehicle, incurring almost $350.00! Then, after OVER TWO WEEKS, they finally finished. Then I was told the price had gone UP!! They said it was because they had to overnight the part. If they had not waited a week to start on the work, they would not have had to overnight the part! Then when I asked for a reduction in price due to the rental fees that would not have incurred if they performed the work in time, he told me he would not accept a credit card (although his store front says they do) and said, "you will not get your car back unless you pay me in cash!" It is the WORST vehicle or any other type of "customer service" I have ever experienced!!! If I could give them a negative number, I would have! And this review only covers a portion of the incredibly horrific experience we had with them! And of course, when my husband called them, they said they would accept credit card, but they still would not consider the rental car costs. Besides their incredibly rude, discriminatory behavior, if they would have at least covered half of the rental car costs, I would have been satisfied. But to be continually told, "that`s not my problem," when those costs were ONLY incurred due to their lack of professionalism, demonstrates their lack of good business sense. Now I will make sure everyone knows NOT to waste their time, money, frustration, anything on this place!! And after we received the car, we found out that they broke the arm console. Yes, they fixed it. When I went to them to to have it fixed, I let them know I only had a 1-hr lunch break. He said it would only take a few minutes. I told them the time I would be there. He said okay. He did not come out to fix the console until after I had been there almost the whole lunch hour! When I showed him the rent breakdown, showing I had even reduced the amount as a show of good will, he just said, "I will only speak to your husband." I left the paper with him and called him the next Monday. I asked him if he reviewed the paper. He said he would not and would only speak to a husband. He said giving a credit for the rental cars would take away his profits. He took away our bill money! I cannot believe that they would continue with their discrimination. So because they could not do the work in the time they promised, we can`t pay our bills since the money was used on rental cars!! Ten days of rental cars is NOT cheap! Very unprofessional, discriminatory "business."

rachelle.schutt / 5/22/2012