Somerset Autocenter / Riverside, Rhode Island

Rating: ★

Used Car Dealers

Address: 11 Grand Army Hwy, Riverside

Postal code: 2726

Phone: (508) 679-1199

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Your Westerly NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Unproffessional...among other things

We also had a bad experience with them. Since the car still has a warranty I won`t go into too many details. We dealt with Scott. He`s unproffessional, and just tells you what you want to hear. Tries to take your money without telling you anything first. The car was bought not too long ago and it has already had to go back in for service. I have to give them a rating to publish this review. If it was up to me I would... view moren`t give them one star. I`ll update this in the future.

Redz / 8/10/2011

Arrogant, Rude Rip offs

he people of Sue`s Auto Sales are complete rip-offs. Let me start from the beginning. We had purchased a vehicle that was a little over 126, 000 miles. It`s a great Honda CRV that looks great. While we were there we had asked the girl that was at the front desk at the moment to change the Timing belt because it was looking kind of rusty and it def needed a change. They explained that Honda suggests that the timin... view moreg belt is changed at 105, 000 miles... it should have been done before they re-sold the vehicle right? but it wasn`t, so we had asked them to do it and the girl said, sure no problem, that`s like a 3-4 hr job, it`ll be ready when you come pick up the car! About a month later, the car just breaks down. We take it back to the dealership and the sales guy there, RICH, who happens to be a very arrogant and rude individual, was the one that took over from here. He let us know that it was the timing belt that went bad. When we mentioned that we had asked for it to be replaced, he said that they don`t do that there and it was up to us...really? long story short, We ended up having to pay over 2, 000, close to 3, 000 to change this timing belt... something that should have been done free of charge because A. We had asked them to do it before the car was picked up B. It SHOULD have been done before they re-sold the vehicle and C. We have had the car for less that 90 days. He tried to blame it on the milege, he said that we had put 10, 000 miles on it which was BULL $h^t because it was less than 6, 000 by the time the car was picked up again... They did fix a few other things, like A/C belt, Water pump, oil change, etc, etc, . so... after dicking us around for about a month, we finally picked up the car mid june almost july. With 3, 000 more to pay... We put 5, 000 down and we would have been done with the payments in July... so fast foward to today... Car starts to leak anti freeze, and needs an oil change. We go take care of that and ask the mechanic who`s taking care of the vehicle (not Sue`s auto sales) to check the car out to make sure everything is ok. The mechanic had said that the water pump needs to be replaced because it was put on backwards which means that it`s damaging something inside the vehicle... yea... so here we go again, Call Rich back up, let him know about the problem and he starts treating me like crap. He says that he can`t do anything for me until monday and that he doesn`t really trust my diagnosis. I ask him if this is going to be another month ordeal where we have to pay again for something that THEY should have done right and he tells me that he has no answer for me, he would have to check it out... so this is where we are now... DO NOT SHOP AT SUE`S AUTO SALES! If you ask to speak to the owner he will never be available. He`s like a ghost. You can only deal w/either the sales guy Rich or the Mechanic, Ed... you`re not allowed to speak with anyone else. IF YOU DO SHOP THERE make sure that you have the vehicle thorougly inspected by your own trusted mechanic... I know they will probably read this and I know you will know who I am, but I am ready for you to bash on me because that`s how ""classy"" you people are! DON`T SHOP THERE... JUST BE SAFE!

UnsatisfiedCustomer86 / 7/30/2011

This business is completely un...

This business is completely un-professional! I contacted them about a vehicle I noticed online. The gentlemen over the phone said I had the wrong business, which was fine. He then inquired what it was I was looking for, and replied "you`re searching a pipe dream" and actually hung up! I called back to ask why he was so rude and he replied "I told you we didn?ˆ™t have that vehicle!?ˆ? I mentioned that he di... view moredn?ˆ™t give me a chance to inquire about his own inventory, and then he hung up again! Absolutely shocked by what just happened, I called back a third time and told him; if he wasn?ˆ™t either the owner or manager then I would like to speak to whoever is in charge, and he actually had the nerve to hang up on me again! I`m only giving a one star rating because this Yellow-Pages web-site will not allow me to continue on and click "all done" without doing so! Otherwise, I wouldn?ˆ™t give this business a rating if you paid me to! Could you imagine if I had purchased a car from him and needed something repaired or looked at!? Bad attitude to be selling vehicles! Good luck!

tamfer / 7/14/2011