Carters Saab Service / Skippack, Pennsylvania

Rating: ★★★

12 years in Business

Auto Repair & Service, New Car Dealers, Automobile Inspection Stations & Services

Address: 100 Nutt Rd, Skippack

Postal code: 19460

Phone: (610) 935-8810

Pep Boys Does Everything For Less

Pep Boys retail and service location, including Speed Shop, with a wide range of car parts and accessories, performance parts, auto repair services, oil changes, tires and state-required inspections.

Categories:

Automobile Inspection Stations & Services, Auto Repair & Service, New Car Dealers, Automobile Diagnostic Service

Payment:

amex, discover, master card, visa

Open hours:

Mon - Fri 8:00 am - 5:00 pmSat - Sun Closed

Reviews:

Beware

Tom is a pleasant guy. He`s a self confessed Saab expert - thats what you pay for. We are a one car family, we needed the car back ASAP. Tom took it in and fixed the probelm - the car wasn`t going at all - it needed an Direct Ignition cassette. It took Tom 4 hrs to figure this out. An expert. It then took 2 hrs to fit it. He then cleaned the sludge out of the engine. Another 8 hrs. no parts. He then checked t... view morehe breaks. Another 4 hrs. No parts So I got the bill over the phone and paid it so my wife could collect the car and we could resume our life. I then checked the invoice and had nothing but questions and frustration at what seemed like a huge rip off. He had the car for 24hrs - 12 noon til 12 noon. He charged us for labor at $100/hr x 18hrs and yet he had actually only fitted one part. Where had the rest of my savings gone? Seems like a nice guy. Out for himself though.

makingitwork / 11/26/2010

Simply the best

Tom is simply the best. He is especially good at trying to make the repairs as efficent and appropriate as possible and he knows Saabs better than any of the mechanics at the dealerships. If he can utilize a used part he will and he is very honest about what repairs to make and what the costs are. I wish every mechanic was as skilled, accomodating, honest and good natured as Tom. I highly recommend him. My car has ne... view morever worked better since I started to taking it to Tom (after the dealer) nine years ago.

JohnnyCash / 11/17/2010

Very reliable and not cheap

The car is in PA and we live in NE. He was very helpful and got to the root of the problem efficiently. I appreciated his honesty and the personal concern he had for the car. He was pricey, but I feel I got what I paid for.

Don`t be afraid of the sticker, it`s worth the extra money.

jbcarrel / 6/2/2010

Fast, Honest SAAB Mechanic

If you need SAAB work done, stop paying dealership rates for a 72 hour turnaround. I have been using Carters for years. He has always been upfront and Honest with me and the dozens of people that I have sent his way. I trust him implicitly.

slebis / 5/17/2010

Not up front / honest about costs.

Not up front / honest about costs. I asked for an cost estimate on a repair. He had me drop my car off and phoned me hours later, noting what estimation work he had done & how much money I owed him. There was no mention of such fees before hand. I felt cheated. After an hour or so of argument I gave in and paid him. I will not do business with Carter again, and recommend you don`t. A real cheat, knowledgeable perhaps... view more, but unethical business practices.

marie666 / 5/10/2010

Not cheap, but done right.

Carter`s knows Saabs. They will service one with the quality of a dealer, at a similar price. They will, though, do it faster and more promptly than a dealer. Also, if your Saab is older than five years they will probably know the car better.

So bring your Saab there. For other models you probably have cheaper options, but they won`t screw things up, which is more than you can say about some garages.

karlub / 12/27/2006