Exceptional Motorcars / Ben Avon, Pennsylvania

Rating: ★★★★★

Used Car Dealers, Wholesale Used Car Dealers

Address: 1512 William Flynn Hwy, Ben-Avon

Postal code: 15116

Phone: (412) 487-5006

I`ve bought over 25 cars in the past 25 years and consider myself jaded for the most part by these experiences. However this is the second time I`ve dealt with Frank and his daughter , once again proving how simple , painless and cost effective purchasing an auto should be. They are an honest and straightshooting dealership of quality autos and do point out the minor flaws that any used car will ( and should ) have.... view more I enjoy my Z4 and so do my sons and will most probably buy my next car from this truly `Exceptional` dealership. Dr. Gerard Francis, M.D. Psychiatrist and CEO Well- Mind Global Health Services, LLC Meadville , PA 814 573 6328 1 866 633 7414

DrGerardF909 / 6/4/2012

I was in immediate need of buying a car, and one on the lot of Exceptional Motorcars caught my eye. When I stopped to look, I was greeted by Aaron who I could tell was a genuine, nice person. We exchanged cards, and I told him I would be back the next night.

The following evening, I got out of work late and stopped at the dealership. Both Aaron and Frank made me their number one priority and very quickly, ... view morewe were able to come to a fair deal.

What happened next truly separated Exceptional Motorcars from a traditional dealership. I asked if we could just get the transaction done that evening, knowing that it was close to quitting time. Frank did the paperwork while Aaron cleaned the car. Aaron insisted that no car leaves the dealership without meeting his high standards. I drove home knowing that my decision to buy from Exceptional was the right one. Later that evening, I got a message from Frank. He remembered that the car was not equipped with a spare tire and promised to find one and get it to me in the near future. That is something that I would have discovered at some future time when I was stranded on the road.

It is great to do business with people who take pride in what they do. That is how you stay in business for over 30 years at the same location, treat people right and deliver excellent customer service.

ABicker / 1/28/2012

I usually hate going to car dealerships. Dealing with car salesmen is like going to get a tooth pulled at the dentist.

Exceptional Motorcars is unlike all other car dealerships. They are straight forward with you and they do not make anyone go back and forth to try to get a good price or get things fixed on your car. I asked what the warranty was and they said we will take care of everything we own the de... view morealership. I was a little leary of that due to what other dealerships make you go through to get something fixed.

I had an issue with a power steering leak and a windshield leak they did not hesitate to get it fixed. NO QUESTIONS ASKED. They not only fixed those two things but had the rotors and brakes changed because the shop said they were in bad shape.

There are people out there who still do actually care and try to do the right thing. Frank and Exceptional Motorcars are truely good people.

jws430 / 11/18/2011

I bought a used convertible from Exceptional Motorcars, and I have to tell you at first I was a little hesitant with the owner`s (Frank) claim that ""you just call me if something goes wrong with this car.""

The car itself is an awesome car and appeared to be very clean and in great condition. However, at 58,000 miles you just never know. Frank not only reassured me with a warranty, but also his word.
... view more
I had to bring the car back to another state for inspection, and found out it needed front brakes. I notified Frank, and, without any questions/hassles, he reimbursed me for the cost of the work! He also followed up with a phone call to let me know that he wouldn`t knowingly sell me a car that needed front brakes and was concerned that it wasn`t caught by the thorough inspection he has done on his cars before they hit the lot.

All said, I am extremely pleased. Not only did I get reimbursed, without a hassle, but a phone call on top of that was really great service. I will also add that this is the first on-line review I have ever written on a business.. that should tell you how very pleased I am.

So, if you are in the market for a clean used car where the dealer really demonstrates integrity, do not hesitate to go to Exceptional Motorcars!

Rosebud2 / 6/20/2011

First off, I would like the readers to know that I am a physician who has limited time on his hands. I would not be writing this review unless I was truly impressed by the service at Exceptional Motorscars. I searched for a used vehicle for 6 months before finally deciding upon a Jaguar X-Type AWD vehicle. I located an outstanding model at Exceptional Motorcars. I had the car pre-inspected by a private mechanic w... view moreho found a few reasonable flaws...nothing out of the `norm`. For instance the car needed a new boot, Navigation CD, and the AC charged. The owner (Frank) and his son welcomed the mechanic and most importantly took care of these minor issues without batting an eyelash. Furthermore, the owner and his son have excellent bedside manor and great demeanor. I have owned a Chrysler Crossfire, a Ford Taurus, a Jeep Grand Cheroke Laredo, and a Jeep Liberty. All of these cars I bought new. I mean it when I say I that I feel I got better service and care at Exceptional Motorcars vs. Chrysler/Jeep/Ford. In Summary do not be hesitant to buy here! These guys provide Exceptional quality cars, and most importantly...Exceptional Service. I will very likely buy here again (and maybe again)...

Brett Karlik / 12/21/2010

I generally feel tightness in the pit of my stomach when I have to buy a car. After buying my used Audi A4 at Exceptional Motorcars in Pittsburgh I found that any tension was caused by me anticipating the worst, not from Frank who owns the company and sells the cars. Frank was truly professional and voraciously honest. No games, no pressure just sincere answers to any questions I had. I can actually say I enjoyed the... view more experience. That is not a common expression after buying a car from a used car dealer. But the real test of someone`s ethics is when there is a problem. My Audi had a several hundred dollar unknown issue after I purchased it. The car was sold without a warranty from Exceptional. I accepted it that way. Frank was amazing; asking questions like ""Would you like to return the car and get a full refund?"" Saying things like, ""I`ll take care of it and pay for everything,"" which he did. He stood behind what he sold and made it so peaceful and easy to do business with him. How often do you hear that? It was a solvable problem. I was very happy that I found Frank and Exceptional Motorcars and I will recommend him and buy from him in the future.

Chuckw / 9/2/2010

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