Team Kia of Bend / Sunriver, Oregon

Rating: ★

New Car Dealers, Used Car Dealers

Address: 611 NE Purcell Blvd, Sunriver

Postal code: 97701

Phone: (541) 550-5555

E-mail: l_lee@goteamkia.com

TOP of the line service for your CAR and LT. Trucks.

Customer satisfaction guaranteed. We are veteran owned family business.

Reviews:

During the week of August 27th, 2012 I brought my car to Kia of Bend for service. My husband and I were leaving on our honeymoon road trip September 1st and wanted to make sure my 2005 Kia Sorrento was in tip-top shape for the journey. Service went ?¬?ne but after retrieving my car and driving home I noted the engine overheating and coolant spraying inside the engine compartment. I returned my car to Kia and after ... view moreinspection was told my radiator had a faulty part. This explanation surprised me greatly since there were no issues with overheating or coolant release prior to the service provided by Kia of Bend. My husband and I were told that if a replacement part could not be found locally my car would not be ready for our honeymoon in 2 days. Very upsetting and unwelcome news as I`m sure you can imagine. A day later Kia advised my husband that instead of a faulty radiator part, a hose had not been reconnected properly after my car was serviced. While I was very pleased to have my car returned quickly I was very unhappy about the stress caused by this oversight. Moving forward to April 29th, 2013 I was shopping for new tires and decided to give the Service Department at Team Kia of Bend another try. Initial tire quotes and service cost at Kia were out of my budget, however after researching on my own and returning to Kia the service manager Gordon Toll successfully matched competitor pricing and ordered the tires for my car. I was told I would receive a call to set up a service appointment once con?¬?rmed my tires would be available for shipment. Three days went by and I did not receive a phone call from Kia. I called on my own and was told Kia planned on contacting me when the tires arrived and apologized for the confusion. Assuredly this is NOT what I was told initially. My tire service was scheduled for May 8th, 2013 and was completed satisfactorily. My husband paid for the service, picked up my car keys from Kia, came home to get me, and then returned to Kia dropping me off so I could drive my car home. When I opened my car door the driver`s side seat was laid nearly all the way back which was immediately evident as I normally have it quite upright while driving. This struck me as odd since normally a car is returned to "arrival" condition after service. I then tried to raise the seat back and nothing happened. At this point Service was closed for the night and no one was available to help. I left my car and was assured Service would look into the problem contacting me on May 9th. May 9th I called Kia because no one had contacted me by 9am and was told the seat switch was faulty. For a second time I brought my car in with no prior problems, and after dropping it off for service the seat switch was faulty? First, I would like to know why the seat issue was not investigated prior to my car being ready for pickup. I do not believe for a moment that no one noticed how far the seat was laid back. In fact, Gordon Toll told me the seat was laid back because the technician working on my car May 8th was tall. Did he not try to raise the seat? Unlikely. Service managed to raise the seat for me allowing me to drive my car and I was quoted $200.00 for a new seat switch plus $75.00 labor/installation. Frustrated I simply asked for the part to be ordered and was told I would be contacted when it arrived to schedule installation. Two weeks later, I called Kia to check on the status of the part, and was told that it had *just* arrived. Not buying it. It`s frustrating enough ?¬?nding out I have to pay for something which worked ?¬?ne when I left my car in Kia`s care but then to be blown off with no contact after I`ve agreed to give Kia MORE of my business?? Beyond frustrating and very poor customer service. Having this second experience handled so poorly makes me realize I made the wrong decision in choosing to bring my business to Kia of Bend.

dave.meddish / 5/25/2013