Japanese Auto Repair / Oak Grove, Oregon

Rating: ★★★★

Auto Repair & Service, Engine Rebuilding & Exchange, Auto Engine Rebuilding

Address: 1025 SE 6th Ave, Oak-Grove

Postal code: 97214

Phone: (503) 235-6300

The Dealership Alternative for Automotive Repair and Service

We at P&M Automotive are committed to offering you, our customer, the highest professional automotive service and repairs available in the industry. We strive to provide you with quality service in a timely manner and at a competitive price. Our pledge to our customer is to uphold a sound business practice, with the highest ethical standards, to exceed our customer?ˆ?s needs and expectations, through providing exceptional customer service, maintaining a professional level of repairs through the use of up-to-date training, technology and equipment.

Reviews:

Very honest

They are impeccably honest. They tell me what work needs to be done and what work does NOT need to be done. They are also especially good at keeping me fully informed during the repair.

dopal / 5/24/2011

Terrific service, awesome mechanic, great shop!

I`ve been going to Japanese Auto Repair for years and love their service. They can always make a last second appointment and they don`t overcharge. I`ve done nearly a complete overhaul on my Subaru and I couldn`t be more impressed with their repair work. They`ll quickly diagnose your issue and make note of anything else that may need repair (either now or something to keep an eye on in the future). It`s hard to find ... view morean honest shop, but Japanese Auto Repair is definitely a great, honest, reliable repair company. Couldn`t be more happy!

gaylaclaire / 2/13/2010

Excellent service, take it from long-time customer

I am a long-time customer of Japanese Auto Repair and highly recommend their services to anyone. My wife and I, my daughter and her husband, my sister-in-law, and other friends all have our cars maintained by Denny. We have never had issues and found the service to be thorough, professional, on-time, and reasonably priced. They really proved their worth when my daughter was living at home and had a brake job do... view morene by a national franchise. The car went back three times and still there was a loss of pedal. Japanese Auto found that the wrong master cylinder was installed and that could have led to a tragic accident. We have gotten many years of reliable service by following proper maintenance and having this shop perform the work. I know we have saved money not only by the reasonable prices, but by receiving expert advice on maintenance which prolonged the life of our cars. My Hondas and Subarus had lots of miles on them and never let us down, always fixing it right on the first visit. I recommend them for any repairs and for long-term maintenance needs.

PDXeditor / 1/21/2010

Great service!

I was pleased to have my car serviced at a low price. I found that they were honest and outgoing to my needs. This was the best alternative to the dealer for me, thanks.

ghostman1256 / 9/23/2009

Should`ve read reviews

Two co-workers with old and new subaru`s recommended JAR so I was very excited to find a good alternative to the dealer. Among other things, they replaced my clutch since my car has over 100k miles on it). Apparently they forgot to check the fluid and master cylinder while they were in there. I drove the car home and had no troubles, but the next day the clutch began sticking so bad that it would pop the clutch out ... view moreevery time I shifted. So I took it back and they adjusted the pedal. Not good enough, next day same problem was happening. Took it BACK in and now all of the sudden it`s the master cylinder - great another $350. I would not normally have told them to replace the clutch before knowing who I was dealingwith, but they came so highly recommended that I told them to just do everything. Wish I would have known the clutch was going to cost over $1,000 - wouldn`t have had them replace it!!

I won`t be recommending JAR to anyone and will tell my co-workers to do the same.

MaizyMae / 8/18/2009

PLEASE READ CAREFULLY BEFORE YOU DECIDE TO USE JAPANESE AUTO REPAIR IN PORTLAND, OR

Fact: Japanese Auto Repair (JAR) charges $85/hr and often has a minimum

Quality of works and fairness: Very Questionable. I firmly believe that JAR misdiagnosed my initial car problem which ended up costing me a lot more than the initial estimate they gave. Took my car back to JAR for the same problem over a 2 week period

Suggestions: Get a 2nd and 3rd opinion from other shop before you commit to any... view more works.

Conclusion: I will not recommend JAR to anyone and hope I will never have to take my car back to their shop. Not even for the 1 year warranty on parts and labors that they offer but never provide a hard copy of the details warranty unless you demand for one.

I was naive to place my trust in JAR and it cost me an additional $400 which total $1785. After my personal experience, it?s obvious that JAR does not stand behind their works and it ended up costing me more money then the actual value of my car. All I got in the end was doubt, a used ECU with a 30 days warranty and an empty promise from JAR.

?Fool me once, shame on me, fool me twice shame on you.?

?Money made through dishonest practices will not last long.?

I now question how many of the things that JAR recommends to change on my car were really necessary?

I hope my personal recount of what happens to me will help you in your time of needs.

vumsis / 3/2/2009