AAMCO Transmissions / Bend, Oregon

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Brake Repair

Address: 50 SW Division St, Bend

Postal code: 97702

Phone: (541) 382-8215

People who know go to AAMCO!

Your Wasco NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Editorial review from Citysearch

I can`t say enough great things about the Bend Aamco. They`re so good that it almost feels ... weird. You`re treated as if you`re at some high end shop getting your Ferrari serviced, not your GMC. It`s the best, most efficient, cleanest, and well-run shop I have ever encountered. The transmission in my Denali went bad - I called many shops and received similar estimates but NO ONE that took the time to explain th... view moree process and work with me like Steve (the owner) did. He even arranged for a tow truck to pick up my dead rig more then 40 miles away - and paid more then half of the tab of the tow! I`ve since had an oil change - in which they shuttled my wife and vehicle around, helping us out with a very tricky college/kid schedule. Amazing! Every person on the staff that I`ve talked to has been friendly, direct, and honest. Steve recently told me, ""Our goal is not to meet customer expectations, but to blow them out of the water"". Well Steve, you sure have. Like a battleship. Kudos to you!

travisq1838796886 / 6/15/2012

Response to ""Horrible"" from AAMCO owner

I normally don`t write rebuttals because I feel my customers perceptions are always right and we strive to put our best foot forward. First of all, I want to apologize to Risa T. for her perception of how we do business here at AAMCO and for obviously letting her down. That being said, I would also like to correct a few misconceptions. Risa brought her Sentra into our center on 12/14/2010 because she stated it ""lug... view mores and slips hard on acceleration, was worse when warm and the service engine light came on"". There was no mention about a code. (We have customers who have friends give them a code but because our scanner is tuned to a high degree for transmissions, we always prefer to run our own diagnostics before recommending repairs). Our scanner did diagnose a P1550 TCC solenoid (Torgue Converter Clutch) code and a P0400 code EGR (emissions). We cleared the codes and the P1550 came back again immediately. The car would not accelerate beyond 25 mph and ran poorly. Our recommendation was to perform an extended computer diagnosis beyond our 1 hour free inspection. We always try to find a less expensive repair before recommending a complete rebuild if at all possible. In the event a repair does not fix the problem, or an extended diagnostic confirms the vehicle needs a complete rebuild, we then credit the repair bill against the cost of a rebuild costing the customer nothing for this service. Risa declined any and all repairs and indicated she would pick the car up as soon as possible. We left the car in one of our bays for more than two weeks. At this point we began calling her frequently and leaving messages that it was urgent she pick up her car as we needed the lift space. I was present when she came by on a Saturday and the car would not start. I left the vehicle in the bay another week and then we told her it simply had to come out of our shop. Risa indicated she would pick it up after hours and to please park it outside which we did. After it sat for another 3 weeks with repeated calls to her to pick it up, we did have someone break the windows in two cars over the weekend. We called Risa the next morning and left another message. Her parents came by a week later to assess the vehicle and said if need be the would tow her car home. We said please, it needs to be moved. Her parents came back later that day and towed the Sentra. Again, I apologize for this unfortunate incident but our customers are usually more responsive with the second most valuable asset they own, Our employees are highly trained, polite and responsive to our customers. We run a high integrity business and work hard to uphold our businesses image with the public. If Risa had taken the same responsibilities, this incident would have been avoided entirely. Steve Foster, Owner, AAMCO of Bend 541-382-8215

Bend AAMCO 97701 / 4/28/2011

HORRIBLE

I called AAMCO to with a transmission code, and Matt told me that I would have to bring it in to figure that out, even though they can look the code up on their computer. I said I wasn`t confident it would make it, and if it did, I was positive it wouldn`t make it home. He persuaded me to come down anyway, and after stating what issues it had, I requested they don`t do anything that would cost me, and left. It took 2... view more0 minutes, and he called to say exactly what I had told him the issues were, but that to figure anything else out, they would ?ˆ?have to delve deeper?ˆ?. When I asked how much, he estimated $200-$300 base-price, and I apologized, but had to decline. I returned the next day after work, only to find that my car would not start. I jokingly asked if they had taken it out and rallied, and got a huge laugh.... But seriously guys... I said it might take a week until I could be back to get it, because of work, but that I`d be there as soon as possible, and to call me if they needed anything. He said that was more than fine and that they would put it in the back, and to just come down during hours when I could. In a few days, I got a call... I called back and apologized, saying that I really intended to be there as soon as I could. Another few days, Matt called back, and I called back only to be put on hold for 4 minutes before I hung up. A few days later, the same call with a message, sounding a little more aggravated, asking about when I was going to get my car. Being after hours, I called the next day, and surprisingly enough, got put on hold AGAIN, this time for about 6 minutes before I hung up. It had been slightly over two weeks when my mother and father went to get my car for me, since I had no other options. The next call was my mother saying that the car had been broken into. The driver`s window had been broken, and the stereo, some necklaces, and a few other sentimental items had been stolen. When I went down to ask why this had occurred, Matt said that they are not a car lot or wrecking yard, but a place of business, and they couldn`t just hold my car for me that long. How funny, since he had told me it was okay to leave it, then called seemingly more frustrated every time, only to put it outside of the protected fence without informing me... What a place of business. Matt even had the audacity to ask me why I didn`t just pick it up after hours. Well if I had been told there was after hours pickup, I would`ve come to get it immediately, but that I had been told to pick it up ""during hours"". I ended up having to sell it to a wrecking yard, losing an estimated few hundred dollars in value because of the break in. And all of this trouble just for Matt to tell me there`s nothing they could (or would) do, and nothing that they`re responsible for. IF YOU DEAL WITH THESE PEOPLE, TAKE A RECORDER WITH YOU, OTHERWISE EXPECT BACKTRACKING ON A GIVEN WORD. ALSO, EXPECT TO BE ROBBED (LITERALLY), AND TO HAVE NO REMORSE OR PITY FROM MATT OR ANY OF THE AAMCO EMPLOYEES IF YOU LOSE YOUR VEHICLE OR ANY VALUABLES FROM IT. Such an awful experience; So sad to have businesses like this..... PLEASE save yourself the trouble and go somewhere with people who care, not just people who want all your money... WORST ""BUSINESS"" EXPERIENCE OF A LIFETIME!!

ReliableReview00 / 3/24/2011