Joe Cooper Ford Of Yukon / Yukon, Oklahoma

Rating: ★

New Car Dealers, Automobile Parts & Supplies, Automobile Accessories

Address: 1780 Garth Brooks Blvd, Yukon

Postal code: 73099

Phone: (405) 354-1111

Very poor attitudes. My salesman was very courtious, although his manager hated him for it and the finance officer treated him like dirt. They told me an offer then when I agreed to that offer Joe Cooper Ford - Yukon said they never made the offer and could not honor it....I fight with them for a couple of hours and they finally honor the first offer...with an extra fee they charge to everyone I guess. They wanted... view more to check to see if their creditors could give me a better deal...they told me they could. I have a 760 credit score and they tried to tell me 8.6% was the best deal I could get out there....I finally fixed that issue, bought the bumper to bumper warranty and a week later the ac compressor went out. I tried to call them, they refused to help me. I was stuck at the cvs 5 miles away and they would not even help me with towing expenses. I asked about my warranty and they said it didn`t cover it. I investigated and the warranty said it did cover it so I called them back and called them on their lie. Then they said it was an $800 part so i looked online - brand new for $225. I called the salesman that I bought the car from and he came and picked me up (with his personal vehicle) and paid for my towing himself. I would never buy a car from this dealership or recommend them to anyone ever! I have bought over 10 cars now and have never had service anywhere close to this level. I wish I didnt even have to give them one star. I feel bad for such a good salesman working at such a poorly ran company. its 2 months since I bought the car and I dont even have my title yet! I keep calling them but they tell me to hold while they transfer me and then transfer me back into the cue where I go through the whole process again! I cannot stress enough DONT BUY FROM JOE COOPER. If you want good service and price I would recommend a fowler dealership or really any other dealership besides this one! I think the revews speak for themselves.

Ronald F. / 11/14/2013

I bought a used car and my saleman Dustin was great. The general manager was also very respectful and didn`t feed me any lines. Best car buying experience I`ve ever had.

Mikebb76 / 5/26/2013

We bought a truck from here because we like to keep our money local. However our salesman was a total loser and didn`t know anything, the sales manager had to make the deal for him. Salesman and manager promised us some upgrades and repairs but never delivered. In fact when we called them out on it they denied ever making the promise. Unfortunately the general manager choose to take the side of the salesman vs th... view moree customer over a $400 tire repair. We`ve handled the repairs ourselves and we will never give our money to this dealership again. Please go elsewhere, other dealerships appreciate your business.

kvann777 / 10/7/2012

Salesman was a total jerk. Total bait and switch, and they are not even nice to you.

shad.west.52 / 9/2/2012

I have bought several new vehicles and this by far is the best place to do so. I love my 2011 Edge Sport and Homer found exactly what I wanted. Great buying experience and service after the sale!

le823 / 6/4/2012

Don`t ever take your vehicle to Joe Cooper Ford in Yukon to get serviced. I took my `92 Ford Escort there to get the air conditioner serviced 8 days ago. They charged me $200.76 cents. It worked fine for a week & then it went from cold to cool/warm. At the time of the service (8 days ago) they told me they checked for leaks and there was none and I was good to go. I took it back today to have them look at it. Jody Me... view moreyers said that it may take awhile, so I got a ride home. She calls me & tells me....""Well it looks like the compressor is bad""....& it will cost me an additional $635.43. I was floored to say the least. I told them I`m not going to get it fixed & that I will pick the car up. Funny how they couldn`t tell me the compressor was bad when they serviced it from the beginning & charged me the 200.76. So I go to pick it up & wanted to speak to the manager ""Rick"". He says....""let`s work this out so you`ll be happy....how `bout we get you discounts"".....so the price goes from $635.43....to $492.60. Remember I already spent $200.76. I took the discount that was wrote down by them....& told them I will see them in court...which I will. Also, to make things worse....it was blowing cool/warm air before I took it up there today....now it`s blowing all hot air.....just like they were. I guess what little was left in it leaked out when they checked it out for the second time. Don`t ever take your vehicle there like I did. You will not be happy to say the least.

Rockogw / 7/19/2011

They sell more cars then they can handle I was more or less told they didn`t need our business, we were lied to by the Service Dept. and completely ignored by the Sales Dept. We`ve bopught the last 2 vehicles from them but was told they were too busy to bother with us, even after we broght it to their attention they still blew us off TOO BUSY, I believe I can help them with this problem.

GJRaymond / 7/15/2011

Recently I spoke w/ salesman ""Isaac"" from Joe Cooper Ford in Yukon OK. I told him that I was interested in an advertised auto of theirs. I let him know that I would like to see if they would be willing to sell me this car for 30K ""Out the Door"" & I told him including all taxes, fees... I also let him know that I would be driving from CO. He said that he wanted to check with his mgr. He called back about in 5... view more min., & said they could do the deal. I reiterated ""Out the door right taxes, fees, everything right? He then said: ?ˆ?yes taxes, fees, everything out the door?ˆ?. I then told him that I would be there tomorrow. I drove 9 hrs. to Yukon OK. The next day I arrived & asked for Isaac, waited 40 min. He then showed up & asked for my drivers license to do a test drive. He then told me a rte. to take for a test drive & walked away. I then sat in the car for 5 min. & tried to put the car in gear, the car would not go into gear. Another salesman passed by, & I asked him if he could help. He sat in the car and he couldn`t figure it out either. The salesman said that he would go and find Isaac. 10 min. later, I decided to ask another salesman for help, this salesman tried w/o success, he then shut the car off, then restarted it, finally it freed up. It would have been nice had Isaac shown us around the car before he walked off. We then went for a spin & returned. Waiting another 45 min. until Isaac was done with another customer, he asked me if I would like to fill out an app., for a better interest rate then I had. Originally I said no, then being pressured, I figured I`ve got nothing to lose. Isaac then returned 30 min. later not saying anything about a better rate, just started the purchase paperwork. He first had me sign a disclosure of ""No Warranty"" from the dealership. Isaac then handed me the itemized sales sheet to sign. Immediately I noticed that there was no sales tax listed! To get the price to 30K from the advertised price of 29.6K, the dealership had added $150 for the already included alarm system & $150 for dealership fees. They were trying to squeeze every red cent out of my pre-approved loan, while forgetting to include most importantly the sales tax in the 30K like we had originally agreed to. Why not, I guess they had a chump drive 530 mi. from CO, he wouldn`t drive all this way and go back empty handed, right? The old bait and switch. Obviously honesty & integrity don`t mean much at Joe Cooper Ford of Yukon, OK. I couldn`t believe I was getting burned. I then asked Isaac what happened to our agreement? Isaac then stated: ""What agreement?"" Once he said that, I just felt warm all over, just saddened by how rotten people can be just to make an extra buck off of you. I then realized, they had never planned on giving me the deal that we had agreed to, they would ask me to fill out another application to see if they could stretch out the price higher, why not he`s already approved for 30K, right? Once they figured out that my pre-approved 30K check was the max. for me, they figured just don`t add the sales tax in the deal. We won`t put that in the deal and he`ll figure out that he`ll have to pay another 2K+ once he gets back to CO. I know for damn sure without a doubt no question that we agreed to ""Out the Door, all taxes and all fees"". I would not have driven a quarter of the way across the country without an agreement. I admit that I was extremely ignorant taking their word for truth. Shame on me. Upon leaving, Adam in finance asked me; ""Where did we go wrong?"" I told him when you guys lied to me about the deal. Adam wanted to take an argumentative stance on the matter, and Isaac nor Adam were willing to negotiate our original agreement. I didn`t want to waste time and argue about the inevitable, so I just told the two of them to have a Happy Thanksgiving and I walked out. It turned out to be a big waste of time, due to the greed and deception of Joe Cooper

rickv32 / 11/28/2010

Very bad dealer to work with, they lied about insurance coverage and ended up costing me an extra $5600.00 and tried to hide it in the paperwork. I told them I didnt need Life or disablity insurance and he said ok, sign here stating you dont want it. But what I did was sign the paper accepting it. Thats some sneaky BS right there. I should have read what I was signing. When I called them with my concern they were ver... view morey rude and told me there was nothing i could do about it. They told me it was my word against theirs........ I am 40 years old and this is/was the worst experience in ANY bussiness transaction i`ve ever done.

Ray101 / 5/17/2010

These folks will NOT give you 30 days to get all stuff completed after you leave the lot in your new car. They will call you on EVERY phone you have, threatening and harassing you until they`ve bullied you in to doing what THEY want - nevermind that what they`re doing is ILLEGAL and shady! They`ll have you sign BLANK paperwork and will only treat you with ""respect"" when other customers are flooding their sales floo... view morer. When office doors are closed, they will call you and scream at you! Everything you do for them will be under diress and they will not even call you out of courtesy to see if you`re enjoying your new vehicle. They will take every penny out of your pocket by conveniently changing rules you don`t have a say over because they do this AFTER you`ve signed blank paperwork! I am seeking legal action against this dealership that acts more like an inside m-fia than a caring, honest dealership. They treat NO customer with respect! Search up reviews on any one of JC`s locations and they will speak for themselves. BEWARE: you are buying from shady people here who will do whatever it takes to distress you until you fold to THEIR wants, most of which are highly illegal and scary! They will bully you and back you in to a corner so you can sign their illegal paperwork while none of them sign anything in front of you so you won`t know your rights. These people are scary folks who will be forced to pay for years of taking advantage of normal customers who walked in under the assumption of a good deal but once paperwork is signed they will make your life a living h-ll. They take advantage because they assume no one wants to bother with or pay attorneys. They messed with the wrong purchasers this year.

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