Ferguson Kia / Broken Arrow, Oklahoma

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1601 North Elm Place, Broken-Arrow

Postal code: 74012

Phone: (918) 258-1800

We`ve Got What You`re Looking For

Ferguson Kia is a family owned dealership. We are a full-service new Kia and used Kia? dealership located in Broken Arrow, Oklahoma just outside Tulsa. Ferguson Kia offers great selection of? used cars? and? certified pre-owned vehicles.? Our web site offers various services, including online credit application, inventory and price details, service scheduling and special offers. Ferguson Kia, established in 1974, is located in Broken Arrow, OK

Reviews:

Horrible!!!! Zero Stars!!

Horrible Service, Horrible Staff!!! I bought a car from them and it was junk. They were rude the whole time I was there and the repeated trips the service department weren`t any better!!!

kcshrum / 5/4/2012

Message from Ryan Ferguson

I would like to ask anybody that is about to post a review of 3 stars or less about our company to please take a moment to contact me. My name is Ryan Ferguson and I am the Executive Manager of the dealership. I care about your experience and want to make sure that you were treated pleasantly, fairly and as if you were a guest in my own home. I understand that sometimes negotiations fail (which we want to sell the... view more vehicles, believe me), but certain circumstances or expectations make what should be a good and fair deal unreasonable. There are a number of ways you can reach me: Direct line: 918-317-6216, email fergusonsuperstore@gmail(dot)com, twitter @FergusonBA or on facebook/fergusonsuperstore. Please know everyone at Ferguson cares about you and your experience. If there is an area we need to improve, please let us know. Thank you.

Ryan Ferguson / 3/7/2011

Polite, honest, hardworking

Great service. Polite staff. All good. Selection good, prices are set to be negotiated. New & used Inventory is clean and typical of a new car lot.

FergiAintBad / 2/11/2011

Terrible experience

If I could leave zero stars, I would. I had a terrible, stressful experience in dealing with Ferguson sales reps. I had gone in to look at a certified used car. I am an experienced buyer and I know exactly what I want when buying a car. This, Ferguson does not like. The sales person became outwardly aggravated and argumentative with me as I was holding out for more money on my trade (I ended up getting even more... view more than I was asking at another dealership!), and to make a long story short the he used foul and racist language with me over the phone during this negotiation. This kind of service is unacceptable. It saddens me to think that in this day and age people still will not bat an eye at racial epithets. How disappointing. Needless to say, I took my business elsewhere even though I really loved the car I was looking at.

oklahomarose / 1/32/2011

The WORST customer service EVER!!!!!!

I purchased my vechicle new from Ferguson and it has been the WORST experience I have EVER had with a dealership!!!!! I have a 2005 Isuzu Ascender and last night while I was trying to finish Christmas shopping with my FAMILY the transmission went out!!!!! We were 120 miles from home with 4 kids!! But managed to have family drive down there to pick us up. We delivered the car to the service lot last night at 10 p.m. ... view moreand called first thing this morning. We were told the tech MIGHT have time to look at it today!!!!!!!!!!!!! (Wow thats great I had to miss work today, I still have Christmas shopping to do and family to visit for the Holidays!!) All of this VERY hard to do without a vehicle!!!! We buy NEW often and in fact we are just about ready for a new vehicle but I can guarantee you I will be looking somewhere else!!!! According to the testimonials on their website the offer loaner vehicles to people that are not yet customers!!! Wow dont become a customer!!!!!!!! BEWrI purchased my vechicle new from you and it has been the WORST experience I have EVER had with a dealership!!!!! I have a 2005 Isuzu Ascender and last night while I was trying to finish Christmas shopping with my FAMILY the transmission went out!!!!! We were 120 miles from home with 4 kids!! But managed to have family drive down there to pick us up. We delivered the car to your service lot last night at 10 p.m. and called first thing this morning. We wrer told the tech MIGHT have time to look at it today!!!!!!!!!!!!! (Wow thats great I had to miss work today, I still have Christmas shopping to do and family to visit for the Holidays!!) All of this VERY hard to do without a vehicle!!!! We buy NEW often and in fact we are just about ready for a new vehicle but I can guarantee you I will be looking somewhere else!!!! I am also going to write a letter to GM and write as many reviews about your dealership as possible!!!!!!!! According to the testimonials on their website the offer loaner vehicles to people that are NOT customers!!! WOW!!!! BEWARE!!!!!!!!!!!!!!!!!

Kdavis5 / 12/20/2010

Bad Internet Sales Experience 05 Acura RL

I traveled 80 miles to look at 05 Acura RL listed on there Internet site.Salesman said this car was check out by the service department and in excellent condition.
When I looked under the car I found a bad differential fluid leak.This would heaved been a major repair. There is no way any service department could have missed that leak. Salesman said As Is at the Internet promotional price.

Mactim / 9/18/2010

Horrible Customer Service

Ferguson Ponica has horrible customer service, by both their car salesmen and the managers. We were told by two different people that we would hear back from them shortly, and ""we`ll be able to help you"". They sent us a letter and that`s why we went to them... we should`ve taken our time and gone somewhere else. They said they would do something, and didn`t follow through. HORRIBLE CUSTOMER SERVICE...even for c... view morear salesmen.

upsetgal in Ok.

upsetgal / 8/20/2008