Germain Honda on Sawmill / West Jefferson, Ohio

Rating: ★★

11 years in Business

New Car Dealers, Used Car Dealers

Address: 6715 Sawmill Rd, West-Jefferson

Postal code: 43017

Phone: (614) 764-9449

Honesty and Integregity on everything we do!

Hours: 8:00am - 5:00pm, Monday through Friday

Categories:

New Car Dealers, Used Car Dealers

Payment:

visa, mastercard, amex, discover, check, financing available

Services/Product offered:

Express Service,Certified Used Dealer,Internet Certified

Neighborhoods:

Brookside Woods

Open hours:

Mon - Thu 9:00 am - 9:00 pmFri - Sat 9:00 am - 6:00 pmSun Closed

Brands:

Honda

Reviews:

I have recently had a terrible experience with this dealership. I was sold something within my lease package that they did not deliver, being car washes. The car washes has been up and down for the duration of about 16 months. Long story short, I complained. I was then contacted by the GM who happens to be Jessica Germain. She argued with me and we got no where. She was very unprofessional and rude. Since that did no... view moret work I was then contacted by Jim Collins, who is the operations manager. Well, after several discussions with him, one with him explaining that they no longer focus on customer service but rather retention. (I have recorded dialogue to back this), we got no where. I had asked him to ATTEMPT to put me in another vehicle. After he TRIED, he called me and said he could no longer COMMUNICATE with me because the AG of Ohio advised him not to. THis is just a display of the great customer service. In my opinion if they keep focusing on retention rather than customer service, they may not retain anyone, Be careful with these folks.

shockedbythem / 4/20/2013

shockedbythem / 4/19/2013

Our 2012 Pilot was running fine

Our 2012 Pilot was running fine traveling down the road when it started hesitating, running and shifting very rough. Several dash lamps came on (check engine, traction control and variable speed). Of course this happened late Friday afternoon on a Holiday weekend. Failure happeed close to a Honda dealership but there would be no service offered there until the following Tuesday. We called Germain 50 mile away and... view more they worked the truck in the next morning. Cause of the failure ended up being a bad spark plug and some forward thinking Honda PCM programmers that decided the vehicle should limp bad in the event of this failure. Germain Honda replaced the plug and reprogrammed the PCM so the truck would not come to its knees again with this failure. Obviously Honda had quite a few complaints from this to write a fix in PCM software. This was our first repair need but Germain was great handling the event and we had the truck back for the long weekend.

TonyG3 / 5/28/2012