Superior Kia Ohio / Hooven, Ohio

Rating: ★

New Car Dealers, Automobile Body Repairing & Painting, Used Car Dealers

Address: 260 W Mitchell Ave, Hooven

Postal code: 45232

Phone: (513) 541-3300

We Guarantee The Lowest Total Tire Price! On The Rim & Out The Door?® Pricing. The No Hassle Buying Experience.

On The Rim & Out The Door?® is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $68 extra on a set of four tires. We include all necessary installation services in our tire prices. This includes: Mounting & Balancing, Valve Stems, Tire disposal, Transfer of the tire pressure monitoring system (a safety feature on newer vehicles), Alignment Check, Free Lifetime Rotations and our 30 day price and ride guarantee. Each day we shop our competitor?ˆ™s stores and, if necessary, we?ˆ™ll adjust our prices to insure they are the lowest TOTAL prices in the area. Product for product, quality for quality, service for service. If you find a better price on tires or automotive service, we guarantee to beat the competitor`s price before you buy. If, within 30 days of your purchase, you find the exact same tire or automotive service`s TOTAL price advertised for less than ours, we?ˆ™ll refund the difference.

Reviews:

The Kia Koup Fiasco

Well, my wife and I went to Superior Kia on Monday April 16 2012. We had seen a 2011 Kia Forte that had all of the things we needed in a second car. Test drove that car and a 2012 Kia Rio. We liked the Forte. Talked with Cat who was nice. Then, she brought some other guy (not sure his name--had a blue Superior shirt on) who we assumed was ""the closer"", pushing us to buy. We asked if a rear assist camera could be pu... view moret on and he said yes and they would throw that in if we bought today. We told them we had not done any research and wanted to do that and talk about the car and we might be back. We did that and popped into the dealer the next day. That`s when it took a bad turn. Cat was not there and we ended up with Gerald. Ready to work a deal. Did our homework. Long story short, here were our issues: --He was not knowledgeable about the car`s pricing (he did not know there was an internet price already $1000 lower than the sticker price--Today the internet price reflects the sticker price...hmmmmm) --Not knowledgeable about financing. He did not know about the Kia Finance special (on the internet price and finance special, we brought in copies from their website) --As we talked financing, he questioned our numbers, which we figured out on the Kia website. He then said they are sometimes wrong. HUH? --The ""process"" we went through with him was not very functional. We did our homework, figured what we believed the car was worth and stuck to that price There were more items, but you get the point. He went to the back. But after he came back from the back again, they gave us a price that was still about a $1200 delta. But, they were so generous to offer they could provided an added $430 off IF we did not take the Certified Pre-Owned Warrenty. My wife went ballistic and we were ready to move on. Then, he brings Gary Reed, the Manager out. Who gives us a cock-and-bull story about they would not make money, etc. There were so many lies and unethical things in these discussions I felt like a shower was in order. First, the original salesperson told us the car had been there for 3 days. On the carfax we received from the dealer, it said they took delivery in February. Also, the car was part of a corporate lease dump from some company. I`m not sure the parameters here,but many fortune 500 companies subside the sale of cars at auction to get them off the books. I asked what they paid for it to the salesman who would share that with me. My guess is they would make much more of this kind of car than a new car. Hence, my decision to not bend on my data-driven offer.And the kicker was the offer on the warrenty. SCANDELOUS! UPDATE...UPDATE...UPDATE...UPDATE....UPDATE.. Well, here`s the brief and only update. The original salesperson called us back the next day (4/18). We told her of our experience and she said what she would do is take our info back and try to get the deal done. So, we told her what our offer was and why and that we were not prepared to go any higher as the value from our research just did not warrent that. Later that day, my wife got a call on her cell from Gary Reed saying he had ""good news"" and that we should come down and retalk this. My wife went armed with info and found herself with the idiot Gerald, the original sales person Cat and Gary Reed. They then brought in the Used Car Manager--forgot his name. First, thier ""good news"" was they lowered the price $100.00...which was laughable. Then my wife says for the next 45 minutes she was brow beaten about the fact the would not make money, the car is rare (it`s a KIA Koup!) and that we were just not willing to meet them on the car. They also informed my wife the rear camera we`d been offered would cost an added $500.00. At this pooint, she was not sure what to believe and said she would think about it overnight. They called the following day and we said we were done and we would not consider any deal.

Derel H / 4/26/2012

Stay away. Horrible customer ...

Stay away. Horrible customer service. Gary Reed Internet Sales Manger in particualar uses bait and switch tactics to get you to the dealership. Do your research, this place is notorious for unethical practices. A horrible, sleezy auto sales dealership. Go anywhere but here. If you have to take the bus but don`t buy a car from here.

POedBuyer / 2/13/2012