University Honda / Corvallis, Oregon
Rating: ★★★★★
27 years in Business
Auto Repair & Service, New Car Dealers
Address: 2150 NW 9th St, Corvallis
Postal code: 97330
Phone: (541) 752-2150
second chance finance
new and used cars price right.
Categories:
New Car Dealers, Auto Repair & Service
Payment:
discover, master card, visa
Open hours:
Mon - Fri 8:00 am - 7:30 pmSat 9:00 am - 6:00 pm
Brands:
Honda
Reviews:
One customer after the other say...
Written by Ladeene Ladue
What comes to mind when you hear the words; ??World Class Customer Service??? While I may not be able to claim ??World Class???? (for the world is a giant place), I can confidently say without any reservation that we are committed to listening to our customers, then to do all that we can in training, trending, processing, re processing and re training to offer one of the best experiences a ... view morecar consumer could have! From the moment you step foot onto our dealership, you can sense something different. Weather you are here to buy a new car, or to get your existing one into the service department?¦ you are welcomed! We?re glad you are here?¦elated to see you! In fact, we would not be here if it were not for you!
Recently, I was reminded of just how fortunate we are when it comes to ??Great Customer Service.? We do have great customers! Our view is that we appreciate each and every person who gives us ??the chance to earn your business!?. For a long time University Honda has been rated at the top of list in best dealerships all around the nation. We?ve been rated ??Great? for a while, and YOU, our customer, have made us that way!
Yesterday, I found it my privilege to chat with one of our ??regulars??. I was humbled and nearly came to tears a couple of times by what he had to say. His words were so confident and strong, and honoring to University Honda. I wanted to record what he was saying and play it back for the rest of the employees to hear! By the end of our conversation he had been able to convince me that as far as Corvallis (and even Oregon) is concerned, we have ??World Class Customer Service!?? WOW. He went onto say how he had been teaching a business coarse in the area, and used University Honda as an example of ??Exceptional?? customer service! Comparing us to other dealers, he went onto say that (and I?m not making this up), ??We have what it takes to serve our community in such a way that folks will not only purchase a vehicle here, but they will also go out of their way to return again and again for the very same exceptional service!?? What a statement!
A recent survey from American Honda National Corporation has proven this statement to be true. According to a September 2009 study formed by J.D. Powers and Associates, 96% of customers who purchase a vehicle here return to our service department (and keep returning) for their car needs! What this means is that out of 1380 ish Honda dealers in the country, we are number 25 in customer retention and loyalty! NUMBER 25 ?¦IN THE NATION!
I am one of the lucky ones who loves to be at work each day, why? I invite you to visit ?¦hang out for a while?¦we have great coffee, T.V, WY-FI, some kind of comedy happening every hour, a kind Owner, a great staff, but most importantly, people like you, here to purchase that first car, or used one. Folks who need your car fixed with no tricks! Good honest folks like yourselves who want to be treated ??Exceptionally??. Folks like yourselves looking for that little taste of ??World Class??. We are here to do just that! We look forward to serving you real soon. L. Walker (University Honda, Customer Service Representative).
What comes to mind when you hear the words; ??World Class Customer Service??? While I may not be able to claim ??World Class???? (for the world is a giant place), I can confidently say without any reservation that we are committed to listening to our customers, then to do all that we can in training, trending, processing, re processing and re training to offer one of the best experiences a ... view morecar consumer could have! From the moment you step foot onto our dealership, you can sense something different. Weather you are here to buy a new car, or to get your existing one into the service department?¦ you are welcomed! We?re glad you are here?¦elated to see you! In fact, we would not be here if it were not for you!
Recently, I was reminded of just how fortunate we are when it comes to ??Great Customer Service.? We do have great customers! Our view is that we appreciate each and every person who gives us ??the chance to earn your business!?. For a long time University Honda has been rated at the top of list in best dealerships all around the nation. We?ve been rated ??Great? for a while, and YOU, our customer, have made us that way!
Yesterday, I found it my privilege to chat with one of our ??regulars??. I was humbled and nearly came to tears a couple of times by what he had to say. His words were so confident and strong, and honoring to University Honda. I wanted to record what he was saying and play it back for the rest of the employees to hear! By the end of our conversation he had been able to convince me that as far as Corvallis (and even Oregon) is concerned, we have ??World Class Customer Service!?? WOW. He went onto say how he had been teaching a business coarse in the area, and used University Honda as an example of ??Exceptional?? customer service! Comparing us to other dealers, he went onto say that (and I?m not making this up), ??We have what it takes to serve our community in such a way that folks will not only purchase a vehicle here, but they will also go out of their way to return again and again for the very same exceptional service!?? What a statement!
A recent survey from American Honda National Corporation has proven this statement to be true. According to a September 2009 study formed by J.D. Powers and Associates, 96% of customers who purchase a vehicle here return to our service department (and keep returning) for their car needs! What this means is that out of 1380 ish Honda dealers in the country, we are number 25 in customer retention and loyalty! NUMBER 25 ?¦IN THE NATION!
I am one of the lucky ones who loves to be at work each day, why? I invite you to visit ?¦hang out for a while?¦we have great coffee, T.V, WY-FI, some kind of comedy happening every hour, a kind Owner, a great staff, but most importantly, people like you, here to purchase that first car, or used one. Folks who need your car fixed with no tricks! Good honest folks like yourselves who want to be treated ??Exceptionally??. Folks like yourselves looking for that little taste of ??World Class??. We are here to do just that! We look forward to serving you real soon. L. Walker (University Honda, Customer Service Representative).
Song Bird / 9/9/2010
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