Joyce BUICK-GMcInc / Rocky River, Ohio

Rating: ★

26 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 38039 Chester Rd, Rocky-River

Postal code: 44011

Phone: (440) 288-1288

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Categories:

Used Car Dealers, New Car Dealers, Auto Repair & Service

Payment:

master card, visa

Services/Product offered:

Auto Parts

Open hours:

Mon 8:30 am - 9:00 pmTue - Wed 8:30 am - 6:00 pmThu 8:30 am - 9:00 pmFri - Sat 8:30 am - 6:00 pm

Brands:

Acadia, Buick, Canyon, Enclave, G5, G6, G8, LaCrosse, Lucerne, Pontiac, Savana, Sierra, Solstice, Torrent, Vibe, Yukon

Extra phones:

(440) 776-8145

Reviews:

I asked the salesman, James, many times to be very specific as I considered buying a 2005 Audi A6. James assured me the car was in great condition. I asked him to look close at the paint as the paint condition has to be perfect. I still have the texts to prove this. James assures me over and over that this is a great deal. He even goes to "look the car over" one last time to make sure he is being hones... view moret. He tells me it?ˆ™s a great deal. OK, so trusting Buick and James, I give them a credit card number to hold the car and start working on my 4+ hour drive. I pay $131 for a car rental, take two hours off work, pay $70 in gas and head down. As I walk up to the car I see the front headlights are hazed bad. OK, just a minor indication. Did not expect this on an Audi. But, I can deal with this. We get in and the display screen looks like they took a coin and scratched the hell out of the screen. I look at my wife and she gives me a look that says, what have we gotten ourselves into. Well, ok if that is the worst, then maybe it is still ok. So we go for a drive and I pull over a mile down the street and get out to look the car over. My wife says, "You did see that 8 in crack in the seat, right?" I look in from the passenger side door. Sure enough there is a huge crack on the left side of the seat on the back. It`s bad. Right then we knew this car was not taken care of. I walk around the car looking now. The driver?ˆ™s side tail light is busted. It is cracked so bad that water is beading up on the inside of the lens. This was easy to see. James just acts sheepish about it. So I continue walking around and the back left panel behind the rear wheel looks off. So, I open the door and find over spray. Yup, the car had been in an accident and the repaint was a horrible job. I spotted this instantly. I point it out to James who says, "Oh, it?ˆ™s just the clear coat." Yes, he does think we are this dumb. Typical car salesman. I point out how to tell it?ˆ™s over spray and show him where the paint is flaking off and showing bare metal. Yes, the repair was that bad. I show him where the damage was and he "looks" and can now see it. I am frustrated beyond words. I trust them and they lived up to the bad name of used car salesman. A Buick dealership!!!! Jim says he wants to go back because he does not feel comfortable being away from the dealership this long. It had been maybe 7 minutes. More like James was feeling caught and wanted out. I tell James I want reimbursement for the rental, the gas and the two hours of work I lost for this car. He says nope. The car was as is. So I end up asking for the used car manager. I wait fifteen minutes. He could care less. He knows who I am and what I want. Finally I ask to talk to Jim Judge. I told Jim that if he would just reimburse me for my costs that I would leave and consider it a wash. He said no. I informed him that if he was unwilling to reimburse me after they lied to me this bad I was leaving feedback. The pompous ignorant man says not a chance. I leave and call Buick headquarters. They were polite and listened to me with respect unlike Jim, but in the end I was told that they were doing nothing for me. DO NOT TRUST THIS DEALERSHIP. James says what he must to get a sale and JIM JUDGE could care less about the customer. He is the type that is nice if you are happy but could care less if you get screwed. RUNNNNNNN FROM THESE SHYSTERS!!!!!

Amberjphoto1 / 4/11/2013