John West Auto Service Inc / Wendell, North Carolina

Rating: ★★★

Auto Repair & Service, Automobile Machine Shop, Brake Repair

Address: 3216 Lake Woodard Dr, Wendell

Postal code: 27604

Phone: (919) 250-0825

E-mail: johwestauto@bellsouth.net

These over exaggerated happy reveiws obviously written by someone in the business are all lies as this man is one only a mother can love. This guy is not a friendly or trustworthy as he is rude and tacky. Does not listen well (or speak well for that matter)and is only concerned his pockets.

MIsreal / 5/3/2013

This is the best auto repair shop I have ever been too. The shop is very clean and the staff and mechanics are professional. It was nice to have my car looked over without a long list of fixes. John West noted all the issues and conveyed to me which ones were necessary and which issues were minimal. They considered the age and high mileage of my car with the replacements needed and made their cost effect assessment o... view moren what was worth repairing. On top of their excellent and trustworthy service, their repairs are always done in a timely manner and their rates are quite reasonable. Unlike the last reviewer I have always been able to schedule an appointment next day. Best of all, they are open until 6pm so I can pick my car up after I get off work. These guys are the best in Raleigh!

qwerty06 / 10/13/2012

I consider myself extremely lucky that I have found this business. This is the second time I have brought my car to John West Auto and have had a 5 star experience both times. And this is the second time that this business has saved me a lot of money by providing reliable, quality work at a decent price. If you are having any car work done I recommend going here. I had an oil change done at a Meineke near my hous... view moree recently (purely because it was close and my car was overdue) After spending 40 mins there the woman at the desk told me that the mechanic had found multiple issues with my car while he was changing the oil. She stated that I needed to have a service, a tune up, the spark plugs replaced, the front brake pads rotors resurfaced, rear pads resurfaced and the front and rear sway bar end links replaced as the boots dry rotted. Not knowing much about cars I taken off guard because she was proposing about a 1000$ worth of work (by their estimation) and she stated that my front brakes only had 5% left on them and it was imperative that I get them fixed immediately. I told her I would think about it and asked for a copy of the list. I wanted to run all this by John West Auto since he done an excellent job before on my car when it needed a catalytic converter replaced a year or so ago. John West took my car for the day did a thorough inspection including removing all 4 tires to check the brakes and told me that the car did need a tune up (due for it`s mileage) and the spark plugs needed to be replaced but everything else was fine. The brakes both front and back were only at 50% and had many thousands of miles left on them. He said that they did not need to be replaced at this time. The other place was either preying on my auto ignorance or simply trying to dupe every person that walks in the door! After 2 very positive experiences at John West Auto I will not be taking my car anywhere else for any kind of car maintenance, no matter how big or small! I could not recommend them more highly.

EmilyS.1 / 9/29/2012

Over the course of several weeks i discussed the work i needed performed on my classic car with John. The car was fully restored many years ago and had just been pulled from storage so needed some basic maintenance work performed. I discussed the work i needed performed with John and sent him pictures. This morning I had the car towed on a flatbed to his shop at the scheduled time to have the work performed. When... view more I arrived it started to mist outside so I asked John if we could bring the car inside and talk through the list of work. His response was the car was already wet so we didn`t need to bring it inside. Not wanting to argue over this point I began to go through the list of items. While discussing the first item on the list he stops and says I don`t think I`m the right guy to work on your car. I was confused by this since nothing had changed from my list and asked what was wrong that he now couldn`t work on the car. His response was "something isn`t right here, you bring the car in the rain and then want it out of the rain, something isn`t right here". I assure him everything is fine, i`m here to have the agreed upon work performed and he just keeps repeating how I brought it there in the rain. Needless to say John was extremey unprofessional to let a scheduled customer that waited three weeks to get an appt. take time and money out of his pocket to have a car towed to his shop just to be turned away. I would never trust my vehicle with John or any of his mechanics. I`m truly suprised he can stay in business with his attitude and disrespect of customers. John, I agree this is America and you have the right to pick your customers. However, you should also respect your customers and their time. You were well aware of the repair list and the high quality of the car before I had my car towed over and took time off work. It should have been no surprise that I wanted the car inside after it started misting. If after seeing the car you felt your level of service was not up to the condition of the car you should have simply discussed this with me instead to just turning and walking away. Also, I never called you dumb, I simply made the observation you were crazy. I apologize, I let your poor handling of the situation get to me. I stand by opinion Of never doing business with you again and warn others to look elseware.

CarCrazy66 / 8/5/2012

John and his guys are solid, reliable, friendly, and they really know their cars! Whether it`s a simple oil change for my daily driver or a full on engine and transmission build for my classic muscle car, you cannot go wrong here. The whole shop is clean, the mechanics work foreign and domestic cars with equal ease, and John cares if your car continues to run after it leaves his shop. When my friends and family ne... view moreed work done, I recommend only one shop, and they`re still amazed at how good the service is! Expect to find a fun classic in the parking lot, too. He gets the best cars to work on sometimes. :D I`ve been a customer of John`s for more than 10 years now. I am very happy.

musclelou / 7/18/2012

I find John West, the employees at the shop and the work to be the best in North Carolina. If you need a simple oil change to a major swap - John and his staff can do it. They have what it takes to get it done. I know first hand as I have had simple oil changes to major resotrations. I have had other shops failures fixed by John and his staff in the time he said as well. Most shops say ," IT WILL BE DO... view moreNE FRIDAY " and its not. With John, it is. He is truthful, dependable, and above all honest. The shop when I first went there, the thing that stood out - was the cleanliness. In my book, a clean shop is a good shop. Organized, detailed, not a bunch of yahoo`s sitting around talking about the game or what beer they had last night. It is not a tire shop with naked girl calandars. It is a professional shop run by professionals that get your car, regardless of the color of your SKIN black, white, green, blue , no one cares, and what you need done, in and out of the shop to your satisfaction. I went to get this shop`s adddress to have my car towed there, and saw the other postings, and I was appalled, as I have been to this FAMILY man`s , professional run shop, so I want any browser reader to see the real deal. Thanks, Rich in North Kakalakeee.

XXSPOWER / 6/25/2012

This auto repair shop is the place to go to work on your sports cars. John West is 100% the best of the best. There is no other auto repair shop that can hook up your vehicle with the muscle and power that you want. His work on classic vehicles is absolutely phenomenal. Go by his shop and check out his rebuilds!

Anonymous919 / 4/13/2012

The owner John West is a racist and discriminates people of colors. I walk in and asked if he would repair an engine. He said it would cost 6-7K. My next question was would it be a rebuild or new one.. He immediately snaps out and says the following: I don`t like your face and get out of this place. He comes to the lobby and says he will kick my A*S, if I don`t step out. An unbelievable experience and pu... view moret me to shame how a person could say this in this age and time. I reached out to BBB and they want me to file a discrimination and Race complaint. Guess where I`m going next. Please support me in not going to this location for any of your repair work. This is insane place.

whatisnotinuse / 11/17/2011

The worst experience I have ever had in doing business in 40 years, i had several phone conversations with John and all I was doing was bring my car in to give it a tuneup,I get it flat bedded to his shop and he comes out shouting get this f#%ckin piece of sh$t out of here, i NEVER told him it was a restored car but I also didn`t want anything else but a tuneup, true the paint wasn`t great but give me a break it was... view moren`t falling apart or dented. And yes he kept calling it (1970 old 442) a piece of junk and that I would need to leave him thousands of dollars to even leave it there! This is MY baby for the past twenty years so it was like a knife thru the heart :( Don`t waist your time with hiM!!!!!!!

DougSr1 / 8/17/2011

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