Volvo Of Cary / Research Triangle Park, North Carolina

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 1640 NW Maynard Rd, Research-Triangle-Park

Postal code: 27513

Phone: (919) 238-2140

Cadillac Chevrolet Buick GMC

New car and used car sales.As a dealership with 60 years of experience, our dealership proudly serves the Sanford, Southern Pines, Fayetteville, Raleigh and Pittsboro areas. Our family owned and operated company specializes in selling and servicing new and previously owned Buick, Cadillac, Chevrolet and GMC cars and trucks for residents all over North Carolina.We are experienced sales people who are determined to make sure that you walk out of Wilkinson Automotive with the automobile that best fits your lifestyle. Our professional sales people are also experts at helping to customize your vehicle to the exact specifications that will allow for a better driving experience. With so many vehicles driving around, why not make yours stand out from all the rest? Our full range of accessories will allow you to add either function or just a personal touch to your vehicle.We specialize in:* Automobile Body repair and Painting* New Car & Used Car Sales* Parts & Accessories* Body & Repair Shop* Fill Service Repair Shop* Tires* Diagnostics* Brakes* Air ConditioningWhenever or however you need them, our technicians are GM-trained and are there for all your service needs. From regular inspections and safety checks to tire replacements and brake adjustments, you can always trust our great reputation to provide complete and efficient maintenance of your new or pre-owned vehicle. Visit our website to see more of what we have to offer.Call us today to discuss your motor vehicle needs!A Message from the Owner:I would like to thank you for visiting our website (click the website link) and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. We have been doing just that since 1953. If you haven`t experienced our level of customer service, give us a try and you will be pleasantly surprised. I know your time is valuable. I am sure you will find our site a fast and convenient way to research and find a vehicle that`s right for you but if I can be of any assistance while visiting us online, send an email and I will promptly reply. --Wil Wilkinson

Reviews:

Volvo of Cary - Sales Experience

I recently bought my first Volvo from Volvo of Cary (2012 s60 T5) and wanted to relay my experience and give some pros and cons.

On the plus side, my salesman was very knowledgeable about the car. In addition, he was genuinely personable and there was no pressure to buy on that first visit. I like the size of the dealership and the fact that it is also very convenient.

My con so far was in the actual ... view morenegotiating of the deal. I ended up leasing my Volvo and was well aware of the money factor, residuals, and the deals that were running. My salesman, to be honest, was not very knowledgable of the finances, so for every little thing, it went back to the manager. It was like pulling teeth to get them to show the details of how they were coming up with these lease numbers and after all of my questions, it still wasn`t 100% clear how the fees broke down. Honestly, I should have negotiated harder, because I should have been able to get a rate based on, say, just over invoice and I got one based on the MSRP, only getting rid of that $499 bogus markup they call a delivery / handling fee. I believe I could have gotten a lease for at least $20/month less at another dealer, but I think I put a lot of weight on the convenience factor of the dealer being very close to home. Anyway - my fault for not sticking to my guns longer, but it would be nice when buying a car such as a Volvo if they offered the most competitive price they could do up front instead of pullng the wool over your eyes.

That being said, I love the car as well as the included maintenance and look forward to see how the service experience plays out.

caryguy27519 / 5/28/2011

Excellent Sales and Service Teams!

I bought my second Volvo from Volvo of Cary yesterday. Excellent sales team. They are very knowledgeable, and I never feel pressured to buy the minute I step out of my car. Also, they have a great service team! I have had great experiences every time I have gone. They explain what they are doing and why and never try to get me to pay for services that are not needed. I trust them and will be going back to Vol... view morevo of Cary for my third and even fourth Volvo!!

MaryBA / 1/9/2011

Not ammused

I own both Volvo`s and Honda Cars, in the past and definately in the future the volvo has been serviced at Volvo of Fayettevile,
however, Cary is closer. I thought I`d give volvo of Cary a chance. And since I will be buying a car in the very near future. why not.
I made an appointment, since incidently I was told the service department doesn`t work on Saturdays and its by appointment only, but yes on Memoria... view morel Day. Anyway, arrived 10 minutes before the appointment was scheduled, checked in, told them I needed antifreeze coolant, service light and the break lights checked, in my mind this was a 1 hour job ( If that ). I was told we`ll call you when ready. OK. 3 hours later no call, I went back to the dealer to find out what was taking so long. The car was still in the same place as I had left it. Strange. I go in and asked why. The response was ""we have people who are waiting"". Ok, so what is the point of making and appointment?. ""We make appointments for all day, and we try and get to them all by the end of the day"", This doesn`t answer why my car has not been touched. "" I promise it will be the next car in"". OK, but I need this out within the next 1.5 hours. I have to pick up the kids at school, are we clear. ""Yes, sure"".
I am standing outside and a mechanic comes gets in the car beside mine and drives it into the shop.
It was flat out lied too. I cannot do business with a company who treats customers like this.
I was checking out the dealership, since I fixed all this issues at home in 20 minutes. Volvo of Cary wasted my valuable time due to their lack of planning and lousy customer service

Mark731 / 5/32/2010

keep your eyes open - nothing special

Having purchased my Volvo new from this location, I had great expectations. The sales team was not strong on making a deal - the owner make a weak effort of showing appreciation for the business. The service team may talk a good game, but almost always charged more than originally expected. Recently have had problems immediately after service. Coincidence? I don`t think so. Most disturbing is the expectation o... view moref a high quality product that simply has not proven true to date. Far more major repairs than normal and no sympathy from the dealer or Volvo itself. Wishing I had bought another Honda.

Mikeo / 5/20/2010

The best place to buy or service a volvo

Every time I have been to Volvo of Cary they do a great job servicing my vehicle. The staff is freindly and know the product very well. If you are looking for a place to buy or service a Volvo, this is the place. I would highly reccomend them to anybody.

JRod24 / 2/18/2010