Mark Jacobson Toyota / Research Triangle Park, North Carolina

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Automobile Body Repairing & Painting

Address: 4516 Durham Chapel Hill Blvd, Research-Triangle-Park

Postal code: 27707

Phone: (919) 493-5599

We are very disappointed with Mark Jacobson Toyota. The bottom line is that they are refusing to honor the lifetime powertrain warranty that comes with their preowned cars. Our new (to us) Corolla, purchased from Mark Jacobson, requires an over $6000 repair. We are only two-years into owning the car, we have completed all recommended and routine maintenance, have only had our car serviced at Mark Jacobson, and als... view moreo purchased the extended warranty when we purchased the car (from Mark Jacobson). Less than a month ago the car was in for routine maintenance and was given a ""clean bill of health."" Now that the car has suffered a major breakdown, they are stating that the warranty cannot be honored, that this is out of their control, and that there is nothing they can do to help. We have asked to see a reason for the refusal in writing, and have been told they cannot provide this. The reasons for denial (all given verbally) have ranged from driving the car when it made a noise (on our way to have it checked out, and there is no wording in the warranty addresses this), driving the car with indicator lights (there were no indicator lights), and that the extended warranty has expired (simply incorrect). We are still hoping that Mark Jacobson will come through and honor their end of the agreement, and will certainly update our review if the service improves. Bottom line, the car needs a very expensive repair, and they are unwilling to stand behind their product (both the car and the warranty). We highly recommend finding another dealership

ke1724804402 / 6/26/2012

We just bought a 2012 Camry and it was a very good experience. The salesman, Ken Polino, was excellent to work with. He understood what we were looking for, and arranged to get the right car from another dealership. When it arrived, it had a few slight blemishes, and he made sure they were corrected by their service dept. We would recommend Ken to anyone interested in a new car!

ohi77 / 4/2/2012

I bought a pre-owned (albeit 2011) Toyota Camry on the spur of the moment one Sunday afternoon in late February. From the moment I entered the dealership to the time I drove off the lot, the experience was positive. The sales consultant, Omed Ali, was friendly, knowledgeable, professional, and he did not over-sell me on the car. My trade-in was fair. Thanks for setting a new standard for a car buying experience.

jenbrews / 3/16/2012

I have enjoyed my Corolla a year now and my experience was super professional and fun! I was there to service my `06 Corolla and met Omed Ali while waiting & decided to look around, contemplating a new car...Omed was attentive to my specific likes/dislikes and showed me several cars meeting my needs.We test drove as he pointed out different features and I knew it was the one for me.The paperwork went smoothly-efficie... view morent & timely for what can be a lengthy process thanks to Omed & Shey.It is my 2nd car from MJT and when it`s time for another Toyota-Omed will be my uber salesman again!Complimentary service has been a breeze & Omed has stayed in contact with info on additional vehichles that might work for us(husband-truck)As well, as satisfaction with performance of my current car-he even sent me a card to use for a touch up paint stick when my car got scratched!Super guy-Omed!!

Miamo / 3/7/2012

Moving from NJ with only four days to do everything from learning the neighborhood, finding and buying furniture and making a decision about leasing or buying a car, racheted up the stress level until walking into Mark Jacobson Toyota on a grey and rainy afternoon. Escorted into the serene zone with a cup of java from superstar salesman, Edwin Caldwell, my husband and I laid out a maze of ideas regarding a possible ... view moresolutions to our car situation. Edwin listened to our various plans and kept coming back to ""finding the car that meets your needs,"" but picking up on how stressed we were, once he put things down on paper, said. ""Here are some options and I can see that you`re going through alot. You don`t have to figure this out now."" Huh??? This is a car salesman? My husband and I were first dumbfounded, then grateful. We came back the next day---and the next....so busy and tired it was hard to make that decision. Every time we returned, Edwin`s genial personality and wry sense of humor made it fun. And once we decided on leasing a Camry, everything was in place for the process to proceed. Being from NJ we expected to walk up to the register and be out the door in a few minutes. Edwin joked about our need for speed and did what he could to move things along. When we finally got to Shei in the back office, we then understood what took so long. How does the auto industry deal with all that paper? Well, kudos to Shei--another Mark Jacobson A-1 ambassador, and many thanks to Edwin. The chocolate was a sweet end-note. The bobble head, Mark Jacobson doll--over the top. I recommend seeing Edwin at Mark Jacobson Toyota if you`re in the market to buy a new or used car or lease the car of your dreams.

Linda Rapuano / 3/6/2012

I have taken my 2007 Camry to Mark Jacobson Toyota for all service occasions during the past five years, and I`ve been completely satisfied with the experience. The department is clean, comfortable and well-organized. Jeff Morris has been my exclusive contact there, and he does an outstanding job as assistant service manager. I highly recommend Jeff and Mark Jacobson Toyota!

lhenryl / 3/6/2012

I have never enjoyed car shopping until now. My salesman was very informative and very enthusiastic. He made me feel like I was family. If you are looking to buy a car, please ask for Edwin Caldwell, you`ll change your mind about car salesmen.

Kaly911 / 3/5/2012

Omed was very professional, very knowledgeable and very friendly and helped us through the process of deciding on what to buy and the advantages of one versus the other car. We never felt pressured and even though, it took a long time, we are very happy with our purchase and the experience.

Helena Perlman / 3/4/2012

Omed Ali took great care of us when we bought our 2011 Rav4 last March. Since then he`s checked in with us frequently to make sure we were still enjoying our purchase and he`s always made himself available if any problems were ever to arise. Fortunately, none have, and we`re still loving our car even after a year`s passed. The complimentary maintenance has always been performed quickly and with courtesy by the dea... view morelership`s very accommodating staff. All in all, we`ve had nothing but great experiences with Mark Jacobson and will continue to give them our business for so long as they keep up their great service as was exemplified by Omed Ali!

dreadpirate13 / 2/22/2012

We had a great sales man by the name of Frank. He helped us choice the best car for us. I will tell all of my friends and family to go see Frank.

Melissa Peoples / 2/15/2012

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