Just Tires / Research Triangle Park, North Carolina

Rating: ☆

Auto Repair & Service, Tire Dealers, Wheels-Aligning & Balancing

Address: 8816 Harvest Oaks Dr, Research-Triangle-Park

Postal code: 27615

Phone: (919) 561-5004

Just Tires It?ˆ™s Just that Easy.

With low prices, fast service for all your auto maintenance needs, Just Tires is much more than ?ˆ?just tires.?ˆ? Whether you need new tires, an oil change, a battery, or wheel alignment, schedule your service online, get in soon, and get back on the road sooner. Just Tires offers a wide selection of quality tires from Goodyear, Dunlop, Kelly, and Fierce for all types of vehicles at nearly 100 locations nationwide. For special offers, tire discounts, and more, visit our website.

Reviews:

Discrepancy between Oil Change Quoted in Online Order and Price Charged at Register

I received the following message from Just Tires on Yelp. ------------------------------ Thank you for feedback on our web site. We were sorry to learn you were not completely satisfied with your visit to our store. We are genuinely concerned about our customers` comments and opinions as they help us to improve our service to all of our customers. Our store associates should not have added in those extra fees... view more and we have sent out communication to correct this issue. We would like to send you a certificate for a FREE lube, oil and filter service at your local Just Tires location. We would appreciate the opportunity of being afforded a second chance to regain your confidence. Please be our guest for your next oil change and let us prove we care about you, our customer. Please contact me directly so that I can send you your Oil Change certificate. Sincerely, Michelle H. Just Tires --------------------------------------------------------------------------------------------------------------------------------------------------------------- I have accepted the free oil change certificate. I am delighted that there is concern over this issue and that it is not considered normal practice. I am amending my review from a 2 to a 4. ---------------------------------------------------------------------------------------------------------------- ---------------------------------------------------------------------------------------------------------------- Pricing is confusing for Oil Change and they charged a different amount at the register than was QUOTED online. These are the fact for 1-7-11. Completed online order for oil change with the following info printed from the order. -- 1. Selected Services: $14.95 -- 2. Oil Filter Disposal Fee $2.00 -- 3. Est Sales Tax: $0.67 -- 4. Due at your appt: $17.62. Total Bill after svc was $20.11. The difference was $1.00 for Recyclable Fluid Disposal fee and $1.05 for Shop supplies, which cover misc material and for profit, as well as a tax difference of $0.44. (The tax was for the discounted price of the oil & filter $10.26, fluid disposal fee $1.00, filter disposal fee $2.00, and shop supplies $1.05. $14.31@7.75%=$1.11 tax and not the .$0.67 quoted online.)

NuNrg- / 1/9/2011

Discrepancy between Quoted Price Online and what was Charged

Pricing is confusing for Oil Change and they charged a different amount at the register than was QUOTED online.
These are the fact for 1-7-11. Completed online order for oil change with the following info printed from the order. --
1. Selected Services: $14.95 --
2. Oil Filter Disposal Fee $2.00 --
3. Est Sales Tax: $0.67 --
4. Due at your appt: $17.62.
Total Bill after svc was $20.11. The differenc... view moree was $1.00 for Recyclable Fluid Disposal fee and $1.05 for Shop supplies, which cover misc material and for profit, as well as a tax difference of $0.44.
(The tax was for the discounted price of the oil & filter $10.26, fluid disposal fee $1.00, filter disposal fee $2.00, and shop supplies $1.05. $14.31@7.75%=$1.11 tax and not the .$0.67 quoted online.)

NuNrg / 1/8/2011