Fitzgerald Car Co / Pope A F B, North Carolina

Rating: ★★★

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 4926 Bragg Blvd, Pope-A-F-B

Postal code: 28303

Phone: (910) 487-0204

Reviews:

Happy with my car

I went to Fitzgerald Car Company with very little money, a saleman by the name Cowboy, told me, he could help me, he was very nice and patient. I am very happy with the customer service, I will send my friends and family, good cars, and will work with the ones on a budget.......thank you cowboy

smmmmmm / 9/30/2010

The Epitome of All That Is UN-Professional

According to North Carolina Lemon Law, it is required that automobile manufacturers repurchase or replace a vehicle that has not been properly repaired within four attempts or if it has been out of service and awaiting repair for a cumulative total of 20 or more business days during any 12-month period of the warranty. There is specified lemon law currently in effect in the state of North Carolina for used cars. The... view morerefore, those poor people who buy used ?ˆ?lemons?ˆ? from dealerships are instructed to either rectify the situations on their own or notify the dealer and hope for the best, which (by my experience) does not always turn out so. On 18 December 2007, I purchased a 1998 Pontiac Sunfire GT from Fitzgerald?ˆ™s Car Company in Fayetteville, North Carolina. About two and a half weeks later, a piston rod shot through the motor block and put my car completely out of commission and me out of work. I made numerous attempts to have the dealership rectify the situation in the days that followed with very little success. I was repeatedly told that the only responsibility they had to me was to honor their half of the 50/50 dealer-written limited warranty I had been given with the keys (no copies of remaining paperwork were ever given to me). Superbowl Sunday (February 4th) was the day that I sent in the first fax. It details the extent of the damage and gave an estimate for a used motor with a 90 day warranty as well as an estimate for the parts and labor that would potentially accompany the repair of my vehicle. At that point in time, I was very hopeful about having my problem solved, as I was then told that the dealership would do what they could as long as I could have the car towed to them. Dutifully, I looked for someone to tow my car from Godwin, NC back to Fayetteville. When I had someone in mind, I called the cell phone number I was given to contact the service manager, as did the towing company, and neither of us heard from the company in the weeks that followed. When this happened, I repeatedly called the dealership and asked to speak with the co-owner (who sold me the car in the first place) or the service manager and was told over and over again that they were a) out of the office for business purposes b) out sick or c) busy and could not come to the phone but would reach me whenever they could. Nearly three months after that initial fax, my situation has not yet been rectified. The service manager still insists that I be responsible for the towing bill, which is roughly $250, and I have been told that there is no legal action available to me, regardless of the extensive suffering I have gone through because I still have no vehicle and no job. Just yesterday I did quite a bit of research about the North Carolina lemon laws that are in place for consumers like myself, and an interesting tidbit popped up during my hours of research: ?ˆ??ˆ¦An express written warranty can be either a) the balance of a manufacturer?ˆ™s warranty, b) a separate limited warranty given by the dealer, or c) an extended warranty of service contract you purchase from the dealer at the time you purchase the vehicle. If you have such a warranty, the substance of the new car lemon laws apply."

JinxedArcana13 / 4/17/2008