Hook Tire & Service Inc / Mineral Springs, North Carolina

Rating: ★★★

9 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 120 Waxhaw Pkwy, Mineral-Springs

Postal code: 28173

Phone: (704) 843-3900

Happy to serve you, from our 4 LOCATIONS!

Happy to serve you, from our 4 LOCATIONS! LOCATIONS: 5021 South Blvd, Charlotte, NC (704) 527-6718 1424 Archdale Dr, Charlotte, NC (704) 553-2128 120 Waxhaw Pkwy, Waxhaw, NC (704) 843-3900 14408 Statesville Rd, Huntersville, NC (704) 875-3917 We offer a variety of Services to get your car back out on the road where it belongs. *DONE PROFESSIONALLY *DONE AFFORDABLY *DONE RIGHT THE? FIRST TIME

Categories:

Tire Dealers, Automobile Air Conditioning Equipment, Automobile Parts & Supplies, Brake Repair, Automobile Inspection Stations & Services, Auto Repair & Service

Payment:

visa, mastercard

Services/Product offered:

Services We Offer: ? Tire Rotation ? Wheel Balance ? Shocks and Struts ? Computerized Engine Analysis ? Heating and Air Conditioning ? Batteries ? Belts and Hose Inspection ? Cooling System Maintenance ? Emissions Testing ? Oil, Lube, and Filter ? Transmission Maintenance ? Tire Repair ? Disc Brake Service

Open hours:

Mon - Fri 7:30 am - 6:00 pmSat 8:00 am - 1:00 pmSun Closed

Brands:

BF Goodrich, Bridgestone, Dunlop, Good Year, Michelin, Pirelli, and MUCH MORE!

Reviews:

Top Notch automotive repair facility! I was very impressed with my first visit to the shop the other day after recently moving to Waxhaw. First off it was nice to see a clean shop and a friendly as well as knowledgeable staff. Two things I thought was extra neat that Larry Hook the owner himself was at the counter and introduced himself and we talked cars and life a little. Second off Jason Miles the General Manager ... view moreI believe of the place knows his stuff. Between my Tahoe and my wife`s Mercedes we were able to correct some issues that no other place not even a dealership could. Also we purchased two sets of tires and even though never ran Goodyear tires that much I will never purchase anything else. I also would like to say thanks to Rich. I even got the meet the tech and he was professional. Listen from a guy that just moved to town and spent about $5k with this place on the first couple visits I highly recommend them to anyone. Again thanks again to everyone for doing what your suppose to do and that is take care of the customer!!! Best regards, Mike Quinn

MQuinn78 / 7/13/2013

This year Hook Tire & Service inc. is proud to celebrate 30 years in business. Owners, Larry and Diane Hook, live in the Waxhaw community where they have raised two children. As operators of Hook Tire & Service , We are committed to CUSTOMER SATISFACTION, and employ a qualified and friendly staff to help keep your vehicle running smoothly. Hook Tire is a member of the BBB and has an A+ rating, and recen... view moretly received the "Accreditation Milestone Award" recognizing our Commitment to Business Ethics for over 27 years. Hook Tire proudly supports many local organizations: Waxhaw Athletic Association, Cuthbertson, Marvin Ridge, Parkwood, Weddington High, Middle and Grade Schools. As well as, the Theater, Art, Museum, Rotary, Band , Boosters, Lancaster Parks & Rec.. Girls on the Run...Soar with Grace, City & County events and many more. Our primary interest, however is you, our customer, and we look forward to servicing you vehicle soon.

LarryHook / 7/13/2013

June 24, 2013 Larry I`m so glad I decided to have an oil change and tire rotation done in NC rather than wait until I returned to MI and that our daughter, Emily , and her husband, Todd, referred me to your facility for service. I appreciate your cordial welcome and that you rode with me to listen for the noise that has been annoying me for some time. What a stroke of good fortune it was that your Service Manage... view morer, Jason Miles, formerly worked at a Lexus/Toyota dealership and was able to identify the source of the noise based on his experience there. I appreciate his offer to have whomever does the repair here call him to discuss details about the problem and its fix. I`m particularly grateful Jason determined that the front rotors and pads were worn below specifications, which could have caused a problem on my trip home. Replacing them was the right call. The brakes performed smoothly, quietly and effectively durng my drive. My thanks to you, Jason and Everett at the front desk for the courteous, considerate, professional service. John ?ˆ” in Charlotte.

hooktire / 7/13/2013

seems like old randys back

I`ve been a customer for years and I stop doing business here for years too. I remember randy that`s when I stopped coming then I tried again a few years later when ken was there and he was the best and a really good people person and then mark I liked him too but these new guys horrible customer skills and after reading all these reviews I see I`m not alone must be under news ownership and I won`t be back

rosejoe / 6/22/2013

I am not a former employee and after having received great service for 11 years, I would not reccomend this shop to my worst enemy. Our Ford Lariat truck was there several times, and actually was returned to us with the dashboard partially disassembled. One part was in the back seat. It still did not work. I took it to another shop and they found 25 wire ties holding together the shift cable. Out of $1,800 being spen... view moret there, I got a refund of $100.00. The head of the mechanics told me that my daughter was shifting too hard..and this was after the multiple repairs failed. He had not even seen the truck!

WaxhawResident / 6/8/2013

After doing business there for years, I am done too, price are too high and to many face changes, I also found this online http://www.youtube.com/watch?v=DsEr1-26aU8

anonymous1234332 / 6/6/2013

We`ve been costumers here since we moved to Waxhaw in 2001. I moved to Virginia recently and got a new truck. It had MINOR issues (locks not working, sometimes the starter didn`t work, etc). I drove it all the way down from Norfolk, VA to Waxhaw JUST to have them fix it. First off, they weren`t giving me, my mother, or my father a straight answer for THREE WEEKS! Finally, after calling them at least half a dozen time... view mores they said it was all done and ready for pick up. The truck ran HORRIBLE, idling rough, and just didn`t sound right to me. Got it home....it died. It wouldn`t start unless you had it in neutral....they came back and "fixed" it again. So I brought it back to VA....only to have it die on me, again. Not only that...but I CAN NOT put the thing in park...it rolls back. We called Hook Tire only to have them say I`m "shifting it to hard into park". Give me a break. Thanks for STEALING our money. We will never EVER recommend this JOKE for a company ever again. Sad.

addictedtoequines / 5/30/2013

I SAW THIS POST :(Dont believe what you are reading most of the reviews on here ha e been written by company employees under the direction of the owner, most of them are not real reviews.) I have been a customer here for 5 years and never had a problem but my last 2 visits i fell like the new service manager is very pushy. they raised there prices twice of the has 4 months and there are a lot of new faces ..it ... view moreseems like the whole place has changed.. i wont be back ... trying summerfields today

jim235722 / 5/26/2013

Dont believe what you are reading

most of the reviews on here ha e been written by company employees under the direction of the owner, most of them are not real reviews.

phonyposts / 4/5/2013

customer service

Very friendly staff. i been to the 3 other shop in waxhaw this is by far the best. good pricing.quick turn around. not pushy and honest, the store management is very approachable on car or tire questions.

ericsl1969 / 1/5/2012