Wilburn Auto Body Shop / Lake Park, North Carolina

Rating: ★★★★

Automobile Body Repairing & Painting, Truck Body Repair & Painting

Address: 3824 W Highway 74, Lake-Park

Postal code: 28110

Phone: (704) 296-9700

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Excellent service, friendly pe...

Excellent service, friendly people, and a totally satisfying experience!

frankl567548 / 7/26/2012

I have been here a few times a...

I have been here a few times and have left happy each time. Next time my car needs work, I know exactly where i`ll be going. Thanks Tai!

everettt2 / 7/5/2012

Very professional staff I reco...

Very professional staff I recommend this place to any one like I was referred from my insurance company to this place they did a spectacular job. I am astonished!

barry34343 / 6/22/2012

My husband and I hit a deer a ...

My husband and I hit a deer a few months after the purchase of our vehicle. We read reviews and decided to go with Wilburn in Monroe. I am writing this in hopes of saving someone from the same mistake. First of all we were told the car would take two weeks to fix. It took a month and 3 weeks before we got out car back. We would call and they would give us a little later of a date, up until it was almost 2 months late... view morer. Also my driver headlight quit working when we hit the deer, and they refused to fix it. When I took it to another body shop to be fixed they allowed me to watch them take the bumper off and headlight out. Not only did we discover the damage was from hitting the deer (headlight was shattered and pieces everywhere on the inside) but also that when Wilburn replaced my front bumper they did not put the styrofoam back between the bumper and grill, so my airbags will deploy on minor contact. Also whoever drove the car broke my review mirror I am assuming by manhandling it, and it took a tooth and nail to get them to fix it. The service was terrible and they were rude and acted inconvienced every time we spoke. PLEASE READ THE OTHER NEGATIVE REVIEW. I am not just bad mouthing this business I am hoping to save others from a waste of money.

ctar3743 / 6/15/2012

I give them a five star becaus...

I give them a five star because everyone did their job within a good attitude and I really liked that. That shows a lot from a company.

shea58999 / 5/24/2012

Love this location! Great peo...

Love this location! Great people, great service. Thanks a lot!

benjamin007 / 4/27/2012

Worst customer service ever!

My wife and I took our 2002 Volvo S40 to Wilburn to be repaired after minor damage in a parking lot accident. The service was unbelievably slow and unprofessional. Numerous deadlines were given for when the car was to be done with repairs - all of which came and went with the car still in the shop. We heard excuses from it`s busy during the holiday season to the insurance adjuster put the wrong part on the estimate s... view moreo we ordered the wrong part (both of which were used multiple times). After the car was finally ready (two weeks after the initial time that was promised), my wife went to pick up the car. The gentleman with whom I had been in contact with regarding our car was not particularly happy with me as I had become understandably frustrated with him regarding the length of time it was taking to fix our car. As as result, he purposely avoided my wife upon her arrival for over 20 minutes and was using the receptionist as a liason until my wife spoke a little loudly enough that he came out. My wife had a little tone in her voice, as we are frustrated with this whole situation, as she said that she had to have the car by noon. The gentleman responded that it may not be ready until 1:15pm, using a slight tone in response. My wife said that she did not appreciate his tone as she had done nothing wrong except be a little frustrated. He responded that he did not like her tone either and that she should just have a seat. I (nor my wife) have never been treated so poorly by a person in a customer service industry. We will NEVER use Wilburn ever again. I will be recommending against using Wilburn to all of my friends and family in the Charlotte area.

Rocky11 / 12/31/2010