Parks Chevrolet / Indian Trail, North Carolina

Rating: ★★★

New Car Dealers

Address: 6441 N Tryon St, Indian-Trail

Postal code: 28213

Phone: (704) 964-6499

E-mail: cbrandon@proexel.com

I was 100% upfront from day 1 about my credit issues. I make over 3k a month, and offered a $5,000 down payment for their extra security in financing a car. I was told I was approved for my vehicle of choice twice. The first time I paid for a taxi to get there and was told my application was lost the very day I called to make sure all was well. I reapplied and went a second time after personally texting the salesman ... view moreasking if all was well. He said yes and I paid another taxi to get there. Upon arrival, he attempted to sell me a TOTALLY different car at $1,000 more than listed price on their own website. He and the manager wanted me to pay 14 grand for a 5 yr old SUV with 90,000 miles on it! Base model, $5,000 down payment, and a $400/month car note! I applied for and was approved for a SEDAN, brand new, and clearly stated I did not want a note of more than $250. The manager tried to make me feel like scum due to having bad credit and REFUSED to give me any other car! Even brand new ones or other used ones that costed the exact same price or less!! Why would I pay a new car price for an old SUV with so many miles??!!! When I told them I`d like to look elsewhere at other options, the manage said loudly, "There ARE no other options!" They were unwilling to compromise at all and were completely trying to rip me off with this shady deal. No way am I paying that for a used piece of crap when I can pay the exact same or less for something new!! They figured I`d be so desperate I`d agree. I politely declined and left. Stay away from these heartless bait & switch people at Parks!! They lied to me repeatedly and literally tried to tell me what car (and only 1 car) I could buy with my own money. Rip off. Do not use!!

redlilydream / 3/6/2013

Parks buyers & clients be aware! I have owned a vehicle ?ˆ?pre-owned?ˆ? from the Parks at the Lake dealership for only three wks. I paid close to $38,000 on 2/20/12 for this SUV ?ˆ“ cheap car? It started having significant trouble two weeks after the purchase. A local mechanic specializing in that type of SUV found problems, totaling over $2,900: 1. Right rear shocks leaking fluid, bushings saturated 2. Cam solenoid and le... view moreft cam position sensors leaking (prevents oil from wicking up the main engine harness) 3. Power steering reservoir leaking fluid (leaks can cause steering pump to fail at any time) 4. Transmission service with filter past due 5. Dirty brake fluid and 6. Dirty engine filters 7. Front headlamp out. While test-driving the vehicle, the tire pressure alert came on. We asked them to have this fixed and they claimed they did. After getting the car home and the tire deflating two more times, our mech found a nail in the tire. I think Parks would have found this IF THEY HAD CHECKED THE TIRES LIKE WE ASKED. (Head lamp - same as #7). We had to replace it ourselves. When I followed up with Parks management, David Zeigler, I was told that my warranty that came with the car covered none of the above and that they were not responsible for any of the above before putting the car on the lot to sell. Zeigler also commented that ?ˆ?there are probably a lot of used cars on his lot that have repairs and leaks...I can?ˆ™t pay the service department to fix these?ˆ¦we would lose too much money.?ˆ? *Update* On 3/13/12, David offered my husband $400 towards the $3000 of repairs to ""keep quiet"" and even said that if he gave us that check, ""he`d better not see any bad reviews of Parks out there."" Is that more of a threat or an insult? I`m not sure. Also,to quote owner Sissy Parks?ˆ™ email to my concerns that they sold me an unsafe SUV, ?ˆ?When we go over a pre-owned car for sale, we only look to make sure the vehicle is safe and it must pass a North Carolina state inspection. We do not completely refurbish the car?ˆ¦You bought a four year old vehicle with over 50,000 miles. It was priced accordingly. It is normal to see seepage at the seals in a vehicle of this age...you should have had it checked by an outside mechanic.?ˆ? REALLY? You would think in the year 2012, buyers would not have to drive the car 20 miles to the nearest mechanic and pay for an inspection of a car they do not yet own - most dealers handle all problems themselves because they have a QUALIFIED SERVICE DEPT. And we were never allowed to take the car off the property by ourselves. The sales consultant insisted on riding with us. No wonder...I`d be a scared sales guy too, working there. Well, not only do they not take care of major repairs, they do not take care of minor ones, either, before putting them on the lot. And, these are significant leaks, NOT SEEPAGE. I was also handed a report from the service department through sales consultant, Greg Clayton, with the assurance that it had undergone a thorough inspection and refurbishment process. The defense that this is a four year old vehicle, and that I needed to buy another expensive warranty, in addition to the one that supposedly came with the car, and implying that it is too old for them to repair prior to my purchase, is insulting and a poor business practice. Shop somewhere that will back their cars for at least 30 days! Parks has no problem, morally or ethically, with selling you a $38,000 lemon. I would have to assume that the only way they stay in business is tricking all of us one-time clients. I cannot imagine that this was what the initial founder, Hubert Parks, intended for the future of his dealership. Sissy Parks?ˆ™ and the Parks?ˆ™ management way of handling modern-day customers should catch up with them!

cltmom / 3/14/2012

Their Internet Department was very helpful and easy to deal with. I chose a car off their website, they called me right away and answered all of my questions. I did not have to haggle price with the Sales staff. I came in and the car was ready for me and I purchased. There was no time wasted and I felt good about my purchase. I highly recommend using their Internet Department.

kannarg / 9/15/2011

Whatever you do: Never ever let them do your auto body work. I went there after wrecking my German-made luxury sedan because my insurance company told me to go there to get a ""quote"". Once I got there, I got hoodwinked into letting them do the work (against my better judgement). When they were fixing my car, they continuously gave me expectations of when my car would be fixed, and never successfully met the dead... view morelines, then after they finally completed the work, they put the front license plate on my car upside down, which I had to correct myself (because I was nice & didn`t want to tell the idiots that they put the license plate on upside down) a month after the work was completed, the exact thing they fixed broke! Now 4 months later, a different issue that they fixed is broken! Yes, they will guarantee the lifetime work & fix the issue but who wants to keep going back to this place for a lifetime for them to fix what they should have fixed right in the first place!!! These people have the audacity to tell you that they can fix any type of autowork, but I wouldn`t recommend them to a chevrolet driver, a foreign car driver, or my worst enemy!

brightskyttles / 5/28/2011

I was reading the reviews on Parks and I wanted to put my 2 cents worth in. I shopped NC and surrounding states looking for the best deal on service trucks. I called Parks and was transferred to Rick Nash. I purchased 2 trucks in December and called back and purchased another before the end of the year. I have never been to their facility. Rick Nash handled the entire 3 sales at my convience working totally around my... view more busy schedule. He beat the closest dealer by thousands of dollars. I will be back!!! Thanks for the excellant service.Ronnie Taylor Specialty Refrigeration Services, Inc. Statesville, NC

rtaylor10 / 7/24/2010

I had talked to these people and told them of our credit issues. Well with our down payment, I was told, "come on down and get your truck!". I go down, drive the truck. Get paper work started. While we had to wait for our down payment money to come in, we get a call, "your not approved?" What the heck? Did they not check our background before they called us in to GET OUR TRUCK?! The man that c... view morealled was very rude, he laughed at me, spoke badly of some of the people that work there and then hung up on me. I will tell everyone of this experience and beware as their communication is horrible!

cruesfavoritegal / 1/22/2010

So we made the mistake of buying the car from them. The salesman was soo unprofessional it was ridiculous. I mean it seemed like he knew nothing about the car. All he kept saying was "" this is a great car"". Ok anyone can say that. We made several appointments to meet and whenever we came they were always not ready and we waited forever for them. And when the time came to sign the paper work, he did not know any ans... view morewers to our questions...He just kept calling other people.. The salesman need to really be educated prior to calling the costumers... Just really an unorganized dealership. They have a long way to go to improve their costumer service. I would never recommand this place to anyone...Unless it is necessary, You should find somewhere else to go.

Prclt159 / 12/7/2008

Over the years I have bought many cars, I have a large family and it takes new cars to keep us going. We always have to buy a new one after a couple of years so i went to parks and they hooked me up quickly and pain free! my sales man John Olivera in the fleet department was the best salesmen I have ever met he kept me in the loop, gave me the best pricing avalible and made sure I was more then thrilled with my purc... view morehase. I have recommended all my friends!! really they really are exceptional!

uncgurl2371 / 6/31/2008

I came to Parks Chevrolet on North Tryon Street a little afraid of all car dealers. Being a single women, I expected to be take advantage of and I was so surprised. From the moment I entered the showroom, I was treated with the utmost respect. They asked about my needs, and truely seemed concerned I get the right car. I love my new Cobalt. It is perfect. The fuel economy is great, and the price fit my budget. ... view moreI would tell all my friends and family to go there. I have an appointment for an oil change and I expect the same experience in service.

bethwaren / 6/19/2008

We recently purchased a used vehicle from Parks Chevrolet. We went to pick it up on the specified day and it hadn`t been washed, vacuumed etc. There was only 1/4 tank of gas. They told us that they would do the doll up, gas it up etc. when we returned it for a faulty sensor that was on order. We went back for the sensor but was told that we would need another appt for the doll up etc. Also noticed that the winds... view morehield had been gone over with something to fill in pit marks and a minor crack. They didn`t offer to fix this. The list of complaints goes on and on. They also played number games with us. I wouldn`t return to them.

nestles123 / 3/27/2008

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