Randy Marion Chevrolet-Buick-Cadillac / Huntersville, North Carolina

Rating: ★★★

New Car Dealers, Used Car Dealers

Address: 220 W Plaza Dr, Huntersville

Postal code: 28117

Phone: (704) 664-3303

I had my GMC Denali repaired there in March of 2012, As part of the repair they needed to replace the instrument cluster which was done as warranty by GM. Randy Marion replaced the cluster prior to getting the OK from GM. Upon pick up I was asked to pay the full amount of the repair including to cost of the cluster with the assurance that it would just take a "couple of day`s" to be reimbursed. As of today ... view moreI have yet to see the money. I was given every excuse for the problem from "The accounting person has been sick" to "We are busy closing out the month" If this is the way they treat customers it is no wonder GM needed the bailout. Beware of this dealership!!!!!

WAZUU1 / 4/6/2012

I have been a customer of Randy Marion for over 20 years. I have purchased Chevrolet, GMC and Pontiac vehicles from both Randy Marion locations, Huntersville and Mooresville,N.C.. My experiences have been nothing but POSITIVE experiences. This includes the Service Departments and Sales Departments. I just completed purchasing a new Silverado 4 door LTZ.
I shopped around and found Randy Marion to be the lowest p... view morericed on new Silverado Trucks. What a selection to choose from. My Salesman was GREAT to deal with and the financing was easy and quick.
Once again my shopping experience was GREAT.

Toughco / 4/3/2012

My experience shopping at Randy Marion was absolutely horrible. If you`re buying a used car, especially a high end car- be very careful about coming in having done your research on price. I had a salesman named Greg who was unwilling to work with me to get a price that would benefit the both of us. When we got to a point that was somewhat of a better scenario to work with, he pulled out their policy against getting P... view morere-purchase inspections (PPIs) and said that if I wanted to get it checked out then I`d have to ""take it as my car."" basically the only way I could get it inspected was if I purchased the vehicle and brought it to my mechanic, and they`d pay to fix whatever problems were with it. As a buyer, this puts you at a huge disadvantage in having any ability to walk away from a lemon. If the car I purchased had some serious electrical issues, chances are I would pass from the get-go. NEVER BUY A USED CAR WITHOUT GETTING A PPI!!! Their VP called me after I left and informed me that this was company policy etc... Then Randy Marion himself actually called me and told me that he`d been taken advantage of by others and that he essentially couldn`t allow anyone to get a PPI without buying an auto. In other words; he does not trust his customers. How can you purchase an automobile from a dealer that will not trust you? Better yet, how can you trust a company that does not trust you. I had a coworker that came to this dealership because they were advertising $19 oil changes, but she got bait and switched; ended up paying $59 after the service was performed. She was told that she had to ask for the non synthetic oil for her car to pay the $19r. Her car doesn`t even need synthetic oil in the first place since it`s a 98`! This is a classic bait and switch. There are plenty of dealers around Charlotte. Save your gas from driving up to Mooresville towards a more respectable dealer purchase. Steve Moore, City Chevrolet, KefferVW... These are some of the gems in the area. Don`t get played at Randy Marion.

Wjsullivan / 3/29/2012

We got a quote for a car and drove 40 minutes and 5 minutes before we arrived, they called and said the price listed was wrong and without me even prompting, immediately was informed they wouldn`t be willing to work with us on price. We still went there to discuss and Ernie was rude, overly defensive over his company`s mistake and treated us as if we were the ones who messed up. We asked to look at other vehicles and... view more he was so uninterested that another sales rep took over. It was a horrible experience and the whole time, we were never offered to come inside the office even though it was raining and cold outside. I would never recommend their services to anyone and as far as pricing, they have used cars highly overpriced. Before we left they informed us that this isn`t the first time they have mis-priced and mis-informed someone, last time it was a gentleman from South Carolina who was making the drive. I would check into other review sites on them as well as there are many more negative posts on their service, this seems to be the one you can easily pull up but is the only one that has decent reviews.

rg123456789 / 1/21/2012

I have been going to the service department at Randy Marion for 8 years, I am a widow and was at first leary of taking the vehicle myself, my husband had always done that. I have received consistantly great service there, they take good care of me and my car and they always work around my schedule with my grandchildren

barbara46 / 9/15/2011

2005 we bought our GMC Envoy XUV from Randy Marion`s dealership. Very please with the sales person who was not pushy and let us make up our mind ourselves. Also, this vehicle has seen the service department several times for the regular stuff and they have met our standards of service. I would tell everyone to buy from Randy Marion for your new car, used car, or use of their service department. Randy has the best... view more employees ever. Thank you for reading this.

judyhashats / 3/30/2010

I bought my trailblazer from this dealership years back and received the best service ever. The people are kind and know what they are talking about regarding what kind of car I was looking for. They listened to me. That was in 2003. Then in 2005 went back and bought another car. Here it is 2010 and I am ready to buy another car and will not go any place other than Randy Marion Chevy.

jackjudys / 3/30/2010

After several weeks of shopping I gave Randy Marion a shot. The price they gave me was almost $2000.00 cheaper than any other dealership. As a matter of fact I had another dealership tell me "If that`s the deal you are getting you need to run, not walk, run to that store to take advantage of that price". I did and have been pleased every since. I would strongly suggest everyone give this dealer a chance.

clbratton1 / 1/16/2009

To say that I had a great experience at Randy Marion would be an understatement. I shopped extensively before going to Randy Marion. I was especially surprised to find the exact unit I was searching for(no other dealer in the area had the car on their lot that I was looking for). For the first time in my shopping experience the sales rep. took the time to show me what I was getting for my money. I learned several thi... view morengs about the vehicle during this presentation that I did not know about the vehicle. Not only did I get a better deal on the vehicle I was buying, but I also got an extra $800.00 on my trade. After signing the paperwork I was surprised to meet Mr. Marion in the showroom. He said he wanted to take the time to thank me for my business. My purchase took place nearly two years ago, and I am happy to say that the service I have received from the service department has nearly exceeded my sales experience. I would strongly recommend this dealership to anyone who wants a new Chevrolet, Pontiac, or Buick.

clbratton1 / 1/16/2009

I have purchased my last three vehicles from Randy Marion and referred both my mother and sister-in-law who also bought their cars from there. The sales staff is both considerate and caring. No dealership in the area comes close to their pricing. The service department is second to none. I would recommend this dealership to everyone.

28650 / 1/15/2009

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