Hendrick Durham Auto Mall / Henderson, North Carolina

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 409 S Roxboro St, Henderson

Postal code: 27701

Phone: (919) 213-7878

Reviews:

I purchased a GMC Acadia from Hendrick

I purchased a GMC Acadia from Hendrick Durham Auto Mall last week. This was the most professional and pleasurable car buying experience I have ever had! I cannot say enough good things about my sales consultant, Matt Ball!. After test driving one on the lot and reviewing the addtional requirements I had, he found the exact vehicle that I wanted, and was able to obtain it for my purchase. And it was ready for delive... view morery in less than 2 days. Everyone was very friendly and courteous, and very efficient at their job. They were very straightforward in their price negotiation, no add ons, no pressure to purchase options that I did not want. I was very pleased with everyone and everything from the time I drove up till the time I drove away in my new Acadia.

bobw416078485 / 5/23/2012

Great service from (car) cradle to grave

After having bought one of about every make of car from different dealerships, I`ve found my home at Hendrick. Matt Ball and crew in sales are good people, honest and open negotiators. Mike Allen in service is professional, caring, and goes the extra mile (or two) in ensuring everything is perfect. They know me by name and sincerely seem glad to see me when I stop by. I`m on my second Corvette from Hendrick and t... view morehey run a 5-star operation.

GTHC / 4/4/2012

Great Customer Service

My visit to Hendrick Durham Auto mall was great. The atmosphere was wonderful. The dealership was clean and comfortable. As I was trying to decide on what car to get, Edison Hawkins was not only professional but very friendly. He and Rodney dean helped make my buying experience trouble-free. I left happy with a 2011 Chevy Cruze which I almost immediately fell in love with. I recommend everyone to consider going to He... view morendrick when looking to purchase a vehicle.

tdb12 / 3/30/2012

Good experience

Appreciated David Avellone`s professional patience friendly manner. He has excellent outstanding product knowledge and I really like that he knew his cars -lots of different models and I am liking my Impala very much. Mike the sales manager was selling the extras and I appreciated the time he took to explain them. Follow up on items after the sale was excellent too. Nice folks.

McC25 / 3/21/2012

New Vehicles

We went to Hendrick looking to purchase a new Buick Verano and a GMC Terrain. Matt Ball and the folks at Hendrick were very helpful. We were there for quite a while trying to decide which ones to buy and financing etc. They went out and got us pizza! This was a very enjoyable purchase. We love both of the vehicles and would recommend Hendrick`s if you are looking for a new or used vehicle.

Doylle12 / 2/30/2012

Hendrick Durham Auto Mall

I recently bought a 2010 Ford Fusion from Hendricks and my experience was great. The sales associate was very helpful and professional. I have a great car and I`m happy. No complaints here!

Shamekia / 2/28/2012

Helpful

I recently bought a 2011 Chevy Cruze at this dealership, and I am happy with the car. My experience at the dealership was pretty painless - the sales associate I worked with was professional and helpful. I am a picky consumer, and my sales associate worked with me to find the right car for me. No complaints. :-)

jmk86 / 2/19/2012

My experience on buying new vehicle

I recently bought a new Equinox 2012 from salesman Matt Ball at this dealership. I did my research on the vehicle, went personally to several other dealerships with no results then came home and put my search on the internet. Matt Ball responded immediately with the vehicle, color and options I needed. Next step was visiting the dealership and meeting Matt personally. This was the best ""dealership visit"" I have eve... view morer had! I am 54 and have bought many vehicles in the past (often with dread) but Matt Ball & Hendrick Durham Auto Mall made me feel like a QUEEN! It was immediately known THEY were there to HELP ME, give me what I wanted at the price I could afford! I was made to feel the dealership and Matt Ball had my full attention. Since I had driven from Mebane, Matt wanted to react to my immediate needs, refreshments, stretch my legs and RELAX! I`ve been to spas that didn`t relax me as well as Matt Ball and the dealership, very true. Matt Ball already knew what vehicle I wanted and the price I was willing to pay so he told me what he had already worked on for me. Matt showed me the vehicles and colors in the price range I had given him. I actually got my first choice in vehicle color! I drove an Equinox, was told not only about my many super options but Matt explained the mechanical system to me. Now, Ladies, many of you I know start thinking at this point that we all need a fellow with us when motors, tranies and so forth are being explained, now wait here, not with Matt Ball. I wasn`t treated as some older woman that didn`t have any idea what a tranie or motor was! Matt had no idea I had grown up working on vehicles with my Dad. I still change oil and do some minor repairs. Ladies if you have never even popped the hood on a vehicle you have no worries with Matt Ball and this awesome dealership! I was treated with the most respect as a contemporary making a major purchase. It didn`t matter what I did or didn`t know, if I was buying the most expensive or least expensive vehicle, I was treated as I said with respect, given all the knowledge I needed or more. Didn`t matter if I was male or female, had bought many vehicles in the past or none. They give all that walk in the door, call or off the internet the same, which I have to admit after visiting other dealerships, was the best experience I have ever had since I bought my first car at 16 years old! Honestly, if you need a vehicle don`t waste time or money, we are all know how the economy is, just go or call, go on the website, whatever works for you but GO to Hendrick Auto Mall! They`ll work out problems, they make it work anyway possible for you. They even offered to drive my vehicle to my door! BEST PEOPLE I HAVE MET AT ANY DEALERSHIP and Matt Ball, the greatest! All of my thanks to you all and I will always return to you for other purchases and my New Equinox is so awesome! Been over a week now and the full tank of gas I was given is only at 1/2 tank! Been driving everywhere, I`m getting better gas mileage than the 35mpg GM quotes. Truly a HAPPY lady.

Cheryl Oates / 2/11/2012

Absolutely Terrible

You will regret coming to this dealership. I was foolish enough to bring my car in for a repair, and I agreed to commit to a 150 diagnosis fee if I decided not to get it repaired there. Once they had me on the line with this fee, they attempted to charge me 680 dollars for the repair. I called a mechanic who worked on my type of car and was informed that the repair should cost no more than 450 dollars at a dealers... view morehip, so I called a number of other dealerships in the area, all of whom quoted me a flat repair rate (something this dealership refused to do) and said they would do the repair for under 475. Finally, after repeated phone calls, Hendrick agreed to do the repair for under 500 dollars. When I got the car back, it was making noises that it wasn`t making before. I took the car back, but everybody in the service department insisted that it could only be a ""coincidence"" which they were not responsible for. If you make the mistake of taking your car into Hendrick`s service shop, I`d advise you to call other dealerships and find out their prices to avoid being cheated out of hundreds of dollars. Don`t expect anything but a sloppy repair, either.

rickyrutbier / 6/27/2011

FRAUDULENT repair charges

I went to Rick Hendrick Chevrolet`s service department when my 2000 Monte Carlo started having jerking problems while driving. They diagnosed the problem as a faulty wiring system, which they supposedly fixed (at a cost of $160.20 parts + $225.00 labor) along with a fuel filter that needed replacing (additional $24.50 parts). The jerking problem persisted, so I took the car into another mechanic, who said immediately... view more the problem was a fuel filter in need of replacement. He took the ""newly replaced"" one out of my car and said that it was completely plugged up and was the FACTORY ORIGINAL filter, not a brand new one that I had paid for at Rick Hendrick. He replaced it ($22.58 parts + $39.98 labor) and the jerking problem was immediately fixed. So Rick Hendrick completely lied about replacing the filter, though they charged me to do so. I still don`t know if they even replaced the wiring that they charged me for. AVOID this dealership!!!!

AmandaLea / 2/4/2009