Hendrick BMW / Harrisburg, North Carolina

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 6950 E Independence Blvd, Harrisburg

Postal code: 28227

Phone: (888) 487-6497

YOU DON`T GET WHAT YOU PAY FOR!!!!! My experience has been the worst I have ever had. I purchased a Certified Used X5 a year ago and since then I have broken down 2 times and had to take the car in a minimum of 10 times for broken or malfunctioning items. The list includes the fuel pump, water pump, radiator, gas cap & piping, entire rear fan system, headlight windshield wipers, passenger seat belt and the list go... view morees on and on..... Needless to say I do not think this car should have been a certified vehicle and when I expressed my dissatisfaction there solution was to get me to purchase a brand new one for $400 more a month. Oh and they wouldn`t even give me enough for my car to break even. BMW says that they are the ultimate driving machine and that they provide great service....I disagree....they didn`t even give me a loaner car and I had to harass them to return my calls. I had a Honda for 6 years and only took it in for oil changes and now I have the ""ultimate driving machine"" and it`s a LEMON. I recommend staying away for Hendricks BMW....they don`t care!!!!!

staceyk63595572 / 6/24/2012

I visited your new car dealership. Jason immediately stopped what he was doing to assist me. I was there to merely look at the metallic sapphire black and compare it to the jet black, because I was interested in a pre-own at another dealership out of state. Jason was very patient with me, provided with the pros and cons of the color and reassured me that a BMW was a quality product! He shared with me what the differe... view morence was between a 2008 and 2010. Of course he talked with me about purchasing or leasing a new car. I was so impressed by him and wanted upper management to hear it from a potential client, what a great job he did. Have a great day!

TerrieTod / 5/30/2012

I really liked the management of this sales process offered by Hendrick during this experience. Tommy Ballard is an exceptional Representative of your company and handled the sales process better than any previous Representative I have worked with at your facility.

KittyMiaor / 5/16/2012

You run a class operation. We`ve been using your service facility for about 3 years now and will continue to have both BMWs cared for there. Your sales side is excellent if Tim is an example of your sales team. We love the X3 and are pleased with our Hendrick experiences.

EmRuy / 4/27/2012

I want to thank you for giving me a pleasurable car buying experience. You presented me with several options and once I figured out which car, you worked very hard to get me in that car. I absolutely love the car and I cannot thank you enough for all your hard work. I will recommend you to anyone in need of a new car and I will be back to purchase my next BMW from you.

DePar218 / 4/17/2012

I am giving 1 start but I would give zero if it were possible. I have found Hendrick BMW employees, particularly managers, to be arrogant and condescending. I have dealt with them on several occasions and come away disappointed and surprised (though the pattern is there enough that I should not be) at how poorly they treat their customer. BMW cars are great when they run correctly. Unfortunately, they do have mor... view moree issues than Lexus and Infiniti and Porsche. And when you need warranty service you have no choice but to return to Hendrick BMW. My sales experiences with them have always been very poor and the support after the sale is virtually nonexistent. I wish that someone (maybe Felix?) would open another BMW store here in Charlotte. One thing I do not understand is how this particular dealership can vary so greatly in customer experience from the other high-end Hendrick dealerships. The others take very good care of the customer. BMW does not. Add in unpredictable reliability and it`s a recipe for long-term disappointment. Stay away and save your peace of mind.

duttonpeabody / 12/19/2011

I will say that my BMW is a beautiful car, but there is always something the matter with it. I agree with the previous post in that the service department needs improvement. I have been a loyal BMW client for over 5 years in Charlotte being that there is only 1 BMW location in the city. Every time I call to make an appointment it takes a few weeks to get me in. Then, they conveniently never have a loaner car for lo... view morenger service appointments. Of course, after I wait hours at the dealership, I get slammed with a huge big. Usually, they find more problems with my car and never even resolve the issue of why I went in for the service in the first place. Lastly, I find out that your consultants make commission on your service bill No wonder they always want to add more services than what I can in for. I find it very sketchy that there is no flat rate for services and that you can negotiate them.

pajamies05 / 11/16/2011

We own a 750il and a Jaguar, the BMW spends more time in Service then we drive it. Every time it breaks Hendrick makes it worse or does nothing.It averages about two weeks per break down and we are always told...:oh if we had fixed it right the first time it would have cost you more"" After the experience and the really losy customer service, as long as Hendrick has the monopoly on BMW service in Charlotte we will ne... view morever buy one again or anything else that Hendrick monopolizes

Chef Sandra / 9/5/2011

Mr. Spangler- You do not personally know me, but I have been a BMW client for approximately three years now. I am writing to recognize one of your employees - and the reason I will remain a loyal customer - Mr. Stephen . Stephen recently worked with my husband to surprise me with a 2011 Black convertible. Stephen is honest, hardworking, reliable, and dedicated to his clients. I felt that you as a manager should hear ... view morewhat an asset Stephen is to your company from a client.

jennabradyt / 8/4/2011

I had a great experience at Hendrick BMW and will return to Hendrick for my next BMW.

gadgetmaniac / 7/32/2011

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