Southern States Nissan of Raleigh / Garner, North Carolina

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 2511 Wake Forest Rd, Suite A, Garner

Postal code: 27609

Phone: (919) 833-5733

E-mail: southernstatesinternet@gmail.com

Don`t buy the extended warranty package or the service package from them!!! They messed up my paperwork so my warranty expired before the date of purchase and my service package was a lower level than they said it would be. They said it was the old finance manager`s fault but they`ve had 3 or 4 since then and I still can`t get it straightened out. Last one tried to blame Nissan for not catching their mistake. W... view morehen I was in the dealership and asked to speak to a general manager they gave me a guy who said he`d been working there for 3 weeks and was not the general manager. I was then told that was the highest person I could talk to at the dealership. I`ve been fighting them for 14 months about it and they told me I could have an $8 refund before they stopped returning my calls. Don`t want anyone else to be out of $1000 like I am.

gbppangel / 7/3/2012

It sounds like they make every employee write a positive reveiw. I AM an actual customer and went for an oil change and came out paying a third of the cost in "shop fees".

Biff60 / 6/6/2012

Mechanics are knowledgeable and experienced with high performance cars. Dealership is Mazdaspeed certified and capable of factory high performance modifications. Auto was purchased and has been maintained at this Dealership and as of this date am very satisfied and would recommend this dealership to any Mazda owner.

Mica562 / 4/26/2011

My wife and I have purchased both a 2007 Mazda 3 and a 2008 Mazda MX-5 Miata from Southern States Mazda. Both experiences were very good, they were upfront with the pricing (even advertised $6,500 off on the Miata when Mazda had only a $5,000 rebate at the time). Finance department never pressured us to get extended warranties or gap insurance. It was more of a take it or leave it offer. I even had a lease turn in on... view more my previous car that got messed up somewhere along the line (either the post office or Nissan Finance, not sure which). I was worried because I didn`t have any official paperwork on the final lease payments that they were going to pay for me. However, when I went to the dealership and mentioned the problem, they were more than willing to figure out what happened and get it cleared up for me, even though in the end it really wasn`t their screw up. Overall, they`ve made a consistent customer out of me and I will continue to use them for service and sales in the future.

Sara Scott / 4/20/2011

What brought me to buy a car at that dealership was the fact that they quoted me the final, out of the door price in an e-mail straight away. Another local dealer had made me come in and gave me all sorts of pressure tactics before producing a sheet with the final price. Southern States Mazda e-mailed me a price, and that`s how much I wrote the check for. The price of the car was reasonable, by a couple of hundred do... view morellars less than I had been prepared to pay. The salesman was also fairly pleasant and knowledgeable during the test-drive. In my case, this did not matter much because I knew exactly what car and options I wanted, but it might for other people. This is my first new car purchase and I am happy.

caitlinbuchananm / 4/18/2011

I purchased a new Mazda3iT from Derek Quint in Internet Sales Dept of Southern States Mazda in Raleigh, NC. The experience was both ""painless"" and actually enjoyable! Derek`s personable approach to his job so impressed me. It`s unfortunate that most of the salesmen I`ve met over the years aren`t more like him. When my husband and I were at the dealership and had the opportunity to privately discuss our purchase dec... view moreision, we both agreed that we would buy my car from Derek even if we didn`t end up getting the exact terms we wanted. However, we actually got a better deal than we had anticipated prior to going to the dealership. I`ve always believed that, within reason, the salesman is more important than the ""bottom line"" in most major financail transactions. I think Southern States has a real jewel in Derek and I will certainly recommend him to anyone I know who`s considering a new car purchase. My experience purchasing my car from Southern States was rather unique for me, and probably, for most consumers. My ""gut instincts"" about Derek, combined with the extensive research I had done on the Mazda3 prior to going to dealership. led me to do something I have never done--I purchased my car without even seeing or test driving it. I don`t have any regrets about doing this--I absolutely love my new car! It drives beautifully and has many features I wouldn`t expect for a car in its price category. I totally agree with all of the positive comments of consumers and professinal reviewers that I read on the internet prior to my purchase. The Mazda3 is a zippy car that is actually a lot of fun to drive!

britheak / 4/15/2011

This is my best new car buying experience by far...From the get go, the quote I received from Derek Quint (the Mazda Internet Sales Mgr) was very reasonable, described all details of all sale scenarios (cash or finance) in detail, clear and much to the point. No wasting of my time to ""dance around and negotiate"" - he knows that Internet shoppers are savvy and usually have done some extensive research and comparativ... view moree pricing. After I had done some more homework on pricing , I felt that his quote was extremely fair from the very start (all other dealers initially inflated the price, which gave them more wiggle room in negotiations later). When I finally met with Derek and Sean (the Finance guy), I did not feel the need to ""play games"" as this time it was different - I was not in a see of sharks, but rather among knowlegeable professionals who sincerely wanted my business - not only to close this sale and make a quick buck, but it seems to keep me happy so I keep comming back for all my transportation needs in the future. Everything was very straight forward (as it should be) - there was no mistakes adding up the numbers, they answered every question I had on the vehicle, overall the sale experience was a breeze. Also consider this - I had closed the deal late in the evening, all docs were signed (sale was final)and I came back on the following day to pick up the car (after being detailed) only to have my wife notice a very small scratch on one of the fenders....Derek arranged to swap the car for another one, to get all new docs prepared & signed (all in about 2 hours time), so that me and my wife could drive away as happy as we could ever be. Now, that`s what I call good custmer service !! It seems to me that Southern States does not operate under the ""cookie cutter"" platform (possibly because they are privately held), instead they really focus individually on each customer and adhere to their needs on a one by one basis. I would gladly reccomend this dealership and especially the guys at Mazda - Derek Quint and Sean.

DawnPatterson / 4/13/2011

My car started making loud noises on my way to Raleigh, NC on Christmas eve. The day after Christmas I started making calls for car repair and tried to avoid dealerships. The only place that could take my car was Southern States Mazda. They diagnosed the problrm immediately as an illm fitting catalytic converter that I had replaced and the converter was about to fall off, but they would try to bolt it in place until ... view moreI could get home and take the car back to my car repqair person. Service tech told me that he would not feel right recharging me for another converter. Techs worked on my car until they felt the converter was secured enough for me to make the trip home--the charge was minimal as they explained that they used soine parts available in the shop.----If I lived in NC-Southern states Mazda is the first place I would go to when looking for a car

Dream Big / 4/11/2011

My experience purchsing my Mazdz3i from Derek Quint was both ""painless"" and actually enjoyable! His personable approach to his job so impressed my husband and me that we decided to buy my car from him even if we didn`t get the exact financial terms we wanted. However, in the end we got a better deal than we had expected. I`ve always felt that, within reason, the salesman is more important than the ""bottom line"" i... view moren most major financial transactions. I think Southern States has a real ""jewel"" in Derek and I will certainly recommend him to anyone who`s considering purchasing a new car. By the way, I also love my new Mazda3i!

yasukoopher / 4/5/2011

We have both a 2007 Mazda 3 and a 2008 Mazda MX-5 Miata that we`ve brought to Southern States Mazda for servicing. They`ve always been very efficient. Staff is very helpful, writes out estimates on the work that will be performed, etc. Monday`s can get a little busy there as they allow weekend drop off and the cars pile up over the weekend, but this is the case at many other service departments as well. I had bought ... view morea leftover 2008 Miata and it needed an inspection a month after I bought it. When my wife brought it in for service, they realized it was a car we had just bought from them and they gave us the inspection for free. Little things like that will keep me going back to this dealership for any of my service or sales needs.

VerifiedClient / 3/31/2011

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