Crown Honda of Southpoint / Chapel Hill, North Carolina

Rating: ★★★★

9 years in Business

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 1001 Southpoint Auto Park Blvd, Chapel-Hill

Postal code: 27713

Phone: (919) 425-4700

New Car Dealers, Auto Repair & Service, Used Car Dealers

amex, debit, discover, master card, visa

Mon - Fri 9:00 am - 9:00 pmSat 9:00 am - 6:00 pmSun Closed

Honda, Pennzoil

(919) 248-0538(919) 361-1029

I want to thank Kenneth B and Damir today for their outstanding service. Kenneth went through my 60 K check up for my Honda Oddesey .. Due to my financial constraints with my wife in the hospital we talked about part of the service that I could budget on the next oil change as well as some discounts to help me with the cost. I was extremely greatful that he understood my situation and was very informative of the se... view morervices that they were performing. I truly understand the cost of maintenance as it pays to do these things vs waiting until there is a real problem which is terribly costly. I also want to thank Damir for being an outstanding service mechanic. I have been coming to crown (Chapel Hill) since 2000 when I bought my first Honda. I met Damir in 2003 and have always been impressed with his knowledge and ability. He usually works on my vehicle if he is available and he and Kenneth always give me good advice and information on what I need to be looking toward for maintenance on my vehicle. I want to thank all of the crown staff for being very friendly and professional when I am there weather or not Kenneth or Damir are helping me that day. Thanks Crown Honda keep up the great work! Ryan McDonnell

ryan.d.mcdonnell.9 / 6/20/2013

I had my car serviced this week and was very happy with the experience. Michael was extremely courteous, professional and kind.

Anneinchapelhill / 6/8/2013

We had a great experience purchasing our Civic. Cannon was terrific - knowledgeable but not pushy. Lee was also great when we were negotiating price. He had mentioned a $ figure early in the process, indicating that there was more negotiating room on the Civic. When it came time to finalize the deal and we reminded him of his comment, he made good on his word. One of the best parts of buying a Civic at South... view morepoint is getting to use their honest and capable service shop. I have actually had this dealership send me a check in the mail when they realized an error had been made in calculating the age of a warranteed part. Now that is truly impressive and earns my grateful loyalty.

dailybread / 4/18/2012

I have had several poor experiences here, but today was the icing on the cake. crbaninec said it well in his 2/21/12 review: ""Their customer service is one of the worst!"" This was a case of a misunderstanding on the part of the manager, Tracy Alexander, and a lack of interest by the sales person, Joy Mix. Overall, the details of the misunderstanding aren`t pertinent, what is important is that it was a simple mi... view moresunderstanding that should have been cleared up in a manner of minutes. However, Tracy preferred to have an adversarial relationship, not a cooperative one, so the end result is that they have added another disgruntled set of clients to their `discard` pile. Very unfortunate. With so many other car dealership willing to go out of their way to extend excellent customer service, there is no reason to put yourself through potential grief at Crown.

Patti Royals / 3/23/2012

Their customer service is one of the worst! I bought a new car from them and they failed to mentioned details they knew. Which resulted in my car breaking down on I-85 five months later. DO NOT BUY FROM THEM!!!! They will just screw you over too! They could care less about you or your vehicle once they get paid for it.

crbabinec / 2/21/2012

We`re so happy with Crown Honda -- Noah Benaske is awesome, answered all our questions and had the car we wanted in the color we wanted within a day of our decision to buy. Everyone was helpful and friendly. This was by far the best car-buying or even car-browsing experience I`ve ever had (and I`ve had several)! Thanks, Noah and Crown!

Durham Driver / 12/30/2011

After refusing to honor the online coupon, the manager told us over the phone he would get the paperwork ready for us and to bring in a check to hold the car until we could get the financing striaght. An hour later, we leave work and show up at the dealership only to see that same manager in negotiations with someone else. Threw off the whole workday, and not even a phone call! Just an awful experience!

Kelly61 / 6/22/2011

I came to this Honda dealership because it happens to be the closest to my house. I also realize it was a very busy day at this particular dealer. However, this doesn`t excuse the rudeness of the employees. I walked past several (more than 10) sales people and no one even acknowledged me. I didn`t get a ""Hello"" from a single soul. I was checking out the CR-V on the showroom floor for about 5 minutes when the ... view morewoman at the desk FINALLY asked me if I needed something and I told her, I was taking my business elsewhere. Way to lose a sale! I bought my Honda CR-V at AutoPark Honda.

Gmanzig / 5/31/2011

Sherlyn was very friendly with us and I think she is very good sales person.

darceyeast / 10/21/2010

I had received a recall notice for my 2007 Odyssey indicating two items needed to be corrected.

I got to Crown just prior to opening and was the first or second in line. They offered to take me home and bring me back since the time needed to complete the work was about 5 hours.

I received a call about 15 minutes before being picked up asking if I was be ready to come back. When I returned to the car w... view moreas ready and had also been washed. A non warrenty item was also fixed at no charge.

I will not hesitate to use their service department in the future.

SBT7 / 6/5/2010

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