Dorwart`s Garage / Camp Lejeune, North Carolina

Rating: ★★

5 years in Business

Auto Repair & Service

Address: 953 Freedom Way, Camp-Lejeune

Postal code: 28539

Phone: (910) 219-7892

We`re your American Car Care Center dealer

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Auto Repair & Service

Services/Product offered:

Tune Ups

Open hours:

Mon - Tue 8:00 am - 6:00 pmWed 8:30 am - 6:00 pmThu - Fri 8:00 am - 6:00 pmSat 8:00 am - 3:00 pm

Reviews:

While driving down the road, o...

While driving down the road, our truck began to shake. Ironically, this repair shop was within 100 feet, so we pulled in. The owner was extremely nice, pulled the truck in right away so that we knew what we were looking at. He explained that the break calipers froze and that was the smell coming from the tires. He also encouraged me to contact my original repair shop (since my breaks and calipers were replaced not t... view moreoo long ago). Long story short, after receiving our quote, we began to call rental car companies to pick us up. Instead the owner had one of the worker drive us home and pick us up the next day. When I got the bill for the service, it was cheaper than what he originally quoted us. Very happy for the service. Will be using them again in the future.

VickieB81 / 1/4/2013

My husband and I started using...

My husband and I started using Dorwart`s Garage in 2009. Shortly after we started using them my husband suffered a brain injury while on active duty. We took my car in because there was a piece of metal hanging under it. They were kind enough to take it off for free as it was something that my husband, under normal circumstances, would have been able to do. On another occasion I had purchased tires and rims, and they... view more gave us a great discounted price. They gained our trust and we appreciated their compassion. We continued to use them for all our vehicle needs through 2011. They offered a military discount and the work seemed well done and well priced. In retrospect though, my car had more issues during that time than it had ever had before. Given our situation at the time, I was just thankful to have a "trustworthy" garage to work on it. Shame on me for not catching the warning signs!!!! Though I cannot prove if Dorwart`s poor workmanship caused the issues with my car or not, I truly feel that they did things intentionally for our repeat business. I no longer own the car because of the consistent issues with it......they probably got over $3000 from us with all the repairs that "needed" done. In 2011 my husband`s truck engine apparently needed replaced. After nearly $6000, the work was done and we thought we were all set. Not even 2 months later, the engine blew up and left us stranded in another state. After a pricey rental vehicle, several months, and a pricey tow, Dorwart`s FINALLY fixed it. It took months to get fixed because even despite another mechanic friend telling us the work was poor quality and Dorwart`s poor workmanship was ultimately to blame for the engine blowing up, Dorwart`s put the blame on the company who assembled our new engine. We started to pursue legal action, and oh do I wish we had followed through all the way!!! Here we are over $8000 later stuck with a bum vehicle. We found out this week that someone took a drill to the engine light in the truck. Apparently our engine light should be on...hmm... Though we cannot prove that Dorwart`s is responsible for the drilling of the engine light, we can tell you that the engine light was on when it was taken to Dorwart`s garage, and we can tell you that it is now damaged and tampered with and should still be on. Dorwart`s would have been the only ones to have touched it. It disgusts me that they got a way with this and took advantage of our situation and one of our country`s service members!!! Shame on us for trusting them, and shame on them for running their business with such terrible ethics!!!! Our experience started out wonderful and ended up terribly!! Would never ever recommend them to anyone, and I hope this review can spare someone the same heartache and financial stress they caused our family!!!!!!! DO NOT TRUST THEM WITH YOUR VEHICLES!!!!!!!

niicopanda / 11/9/2012

I recently took my car to Dow...

I recently took my car to Dowart`s to get an estimate to fix my A/C , to see if they could splice a piece of exhaust in, to look at my motor mounts, and get an estimate on tint. I was told I would be contacted before any work was done to ensure I was willing to pay what they would charge for the service. The one and only time they called me was to tell me my car was ready. When I arrived to pick it up, my bill was $... view more275. I was taken back by the amount and asked for a break down in what everything cost. They charged me $168 to fix the A/C. Only $5 of that was for parts, the rest was labor. The remaining $107 was for estimates. Really?! $107 just to give me estimates, some of which were estimates I didn`t even ask for??? I paid the amount and left feeling uneasy. I e-mailed the owner later that evening explaining that I didn`t appreciate the hidden fees, especially $107 worth. When he e-mailed me back he still didn`t give a straight answer as to what exactly he charged for each estimate and why I was charged for estimates I never asked for. Save your money for a company that won`t rip you off.

yates3 / 6/19/2011