Westgate Chrylser Dodge Jeep / Apex, North Carolina

Rating: ★★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 6421 Old Westgate Rd, Apex

Postal code: 27617

Phone: (919) 865-5000

Stick With The Specialists

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

Everyone I met at the CJDR dealership was very kind. The management made sure I was very comfortable in my first car buying experience. They were very pleasant and really listened to what I needed and made helpful suggestions. They worked with me being a new college grad and made sure I understood every part of the process. The financing part of buying a car always stressed me out but I really enjoyed working with th... view moree CJDR team. All of my questions were answered and I felt very confidant when leaving that I had made a great investment in my new 2013 jeep compass. They worked with me by finding the stick shift model and adding the gps features I wanted. I have always owned a jeep and would definitely recommend both the brand and the experience that westgate chrysler jeep dodge and ram dealership offered.

emily.stewart.750 / 9/24/2013

Absolutely unimpressed and qui...

Absolutely unimpressed and quite upset at the way I`ve been treated. On Tuesday, 7/9/13 my husband and I purchased a used 2011 Hyundai Santa Fe with 38,400 miles on it from Westgate. Our salesman was Wes Parker. During the test drive, Wes told us that the car had the remainder of a 5 year/60k mile bumper to bumper warranty. The very next day I called Hyundai to see if recalls that were showing on the Carfax had been ... view morefixed. Two (2) were showing, and to my surprise there were actually three (3) recalls that were unfixed. There was the first problem. How am I to believe that this car was put through ANY kind of inspection, if it was sold to us with all these un-remedied recalls? The second thing I inquired about was the warranty. At that time I was told that the car had the remainder of the power train and emission warranties only. To say that this was a huge letdown would be an understatement since there were things about the vehicle that we knew needed to be fixed, and thought we would be able to take it to a Hyundai dealership to have fixed. Plain and simple, the 2-3 years and 21,000-ish miles left on the warranty were what made us decide on THIS vehicle over several others we were considering. On Thursday, 7/11/13 I sent Wes an email expressing that we felt we were misled and would like to return the vehicle. Today, Friday 7/12/13, I received a call from Wes. I have always known that car salesman do not care to know you after you sign the papers and drive off the lot, but Wes really drove home that thought today. He insisted that the bumper to bumper warranty was in fact, still in effect. I told him that Hyundai directly told me the opposite and that I gave them a few examples of things needing fixing, to which they confirmed, were not covered. He still insisted, and even read to me some verbiage about the bumper to bumper warranty being transferable. When I asked where he was reading from he said, &quot;Ask.com autos&quot;. Wes must be one of those people who think that because it is on the internet it MUST be true, despite my being given the correct information straight from the company who issues the warranty! While having the conversation, I can honestly say that Wes was not the slightest bit nice and actually had the audacity to say to me, &quot;There is no grace period in this state. You signed a contract and it`s yours.&quot; He also said he would talk to his used car manager to see if he would agree to fix the items, but that they were under no obligation to do so and that if I wanted to return the car I should call the General Manager, but should not expect him to agree to take the car back. So, in a nutshell, my husband and I were either lied to or misled and our salesman was not cooperative, receptive or friendly once he realized we wanted to take his commission away. Unfortunately for Westgate Chrysler, Jeep, Dodge, Ram, it will be my pleasure to shout my experience from the rooftop of every social media outlet I can. Update: Today is 7/13/13 and I had my 3 children as well as my Mother in the car on the way to the airport in the rain. Surprise! The wipers smeared instead of wiped and as a bonus, the washer fluid lines to both the front AND back are clogged! No washer fluid to try and clear my smeared windshield while driving 65-70 down the highway! Add disregard for human safety to save a buck to the many reasons why this is nothing but bad dealership!

lisa.brandibarron / 7/14/2013

I had my 2004 Ram looked at on Monday of last week because of a light that was on and it was looked at. Within a few minutes, all was taken care of with no charge to me. Westgate has been a great place to shop. Thanks again. Mike Vallely.

MJ.Vallely. / 3/15/2013

We recently bought Toyota Rav4 from Westgate Chrysler Jeep and loved the experience. The Sales manager and the owner were very friendly, knowledgeable, informative and professional in their dealing while we were going through our selection. They have one of the best deals around in this area. We had a great experience and would love to continue being their customer.

A-Singh / 2/20/2013

Personal experience

I really love my jeep I purchased with Mark last month. It has all the right features I wanted and the price was just where I wanted. Service was good, can`t complain much.

mgreen252 / 2/13/2013

The Best place to buy a vehicle, from the moment you walk in the door, the staff is very friendly, they have a awesome selection of vehicles. they made the car buying process easy. Got the car I wanted for the right price, and they gave a fair value on my trade. If your looking to buy a car, this is the place to come.

amys123 / 1/32/2013

Worse costumer service ever!!

The service department has "0" customer service Etiquette. They make you feel like they don`t want you there and if you ask questions they give you attitude about it. Not to mention they try to charge you for things that are under guarranty and also nickle and dime you on other things. I will never recommend this place.

Johncarp32 / 12/30/2012

Wonderful time!

My family went in looking for a vehicle and left with a brand jeep wrangler unlimited. Danny was amazing, very patient and informative of the product knowledge. I will be having my service done at this dealership and plan to purchase future vehicles from them! 2 thumbs up Westgate!

Abbyj6121960 / 12/27/2012

I was in need of tires. I pur...

I was in need of tires. I purchased and had them installed at Westgate. I was given a good price on the tires and the installation. I had priced shopped and by far there was no comparison. Overall this was an excellent experience.

sherry.l.nichols.1 / 12/21/2012

sherry.l.nichols.1 / 12/20/2012