Mayo Auto Service / Staten Island, New York

Rating: ★★★

Auto Repair & Service, Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Inspection Stations & Services

Address: Staten-Island

Postal code: 7701

-- Every one that works at Mayo is absolutely wonderful. I have been a dedicated customer for years and they have always accommodated my every need. Speedy service, always fair priced, and by far the nicest shop I have ever been to. I encourage anyone who needs service on their car to use Mayo Auto Service. :)

PRECIOUSKARMA / 8/23/2011

In brief, Mayo auto services never contacted me regarding my car in the two weeks that it was there. I was always the one to call to inquire on the status of the vehicle, and from the first day I was subjected to rude representatives telling me that it is rediculous for me to beleive that I would have my vehicle seen that day without an appointment and with 37 vehicles ahead of me. Mayo`s diagnostic technicians also ... view moreleave at 4:00p everyday,and do not work on weekends, according to the staff. Of course I was not told this information when I called in that morning. After 4 days and a few more unfriendly phone interactions, I was finally informed that a diagnosis has been made. The invoice was faxed to me back in baltimore, MD, and the charges were 732.00.... 32.00 for parts, 700 for service. As I was aware that their policy was 95$ per hour for service, I called often to ask when they were working on the vehicle, but was not told until AFTER 6 hours of labor. Despite my fury regarding the charges, I choose to pay. Now the real problems began. Being an out-of-state customer (again never informed of this information when I brought the car there) I was denied the ability to pay by check or credit card. Furthermore, when I proposed that a relative pay on my behalf, as he lives 12mins from the shop and was a previous customer, i was first told that it was fine, and then 2 days later recieved a forward message saying: " management has decided that you [in particular] are only allowed to pay by cash in person, [for the reason being] because ` you cant trust us, we cant trust you` "... verbaetum.... I then had to drive 4 hours from baltimore to red bank to drop off 732.00 in cash, only to receive a functional vehicle with the speakers disconnected and an empty gas tank. Thank you Mayo for terrible and dishonest service.

soliel12 / 8/11/2009

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