Classic Audi / Rye, New York

Rating: ★★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 541 White Plains Rd, Rye

Postal code: 10709

Phone: (914) 779-2020

E-mail: franklin@westchesteraudi.com

My husband and I located a pre-owned vehicle we liked online at Classic Audi. We didn`t make it out to the dealership to actually SEE the car as we were few states away but have been told MANY TIMES throughout the buying process the car was in "PERECT" condition from our dealer Richard and that we have nothing to worry about. We saw the pictures, but asked for a VIDEO of the vehicle as a pea... view morece of mind and they promised we would get one. We did our part and the paperworks were in place promptly, but still no video after almost a week. Meanwhile, the car passed to be a certified pre-owned then and he kept saying the car was "PERFECT". He said he was waiting the car to get cleaned to take the video and PROMISED we would have it before it gets picked up for transport. Unfortunately, the truck showed up a day early and picked up the car ON HIS DAY OFF. What does that mean to us? NO VIDEO OF THE CAR. We basically bought this car thousand miles away, trusting the dealer`s words that car was "perfect" and that they would have a video to back it up! Of course, none of the associates helped with it either. Nobody had our back. Now, the car`s on our way and Richard calls to deliver the bad news of no video. He also mentioned car is fine; it just has "TWO MINOR SCRATCHES UNDER THE BUMPER". He`d been saying all along the car was "perfect"!!! it was the FIRST TIME hearing about scratches. And Scratches = NOT Perfect, no matter where they are located!!!! When we let him know we are disappointed about him failing to send a video, he responds "you wouldn`t have caught it in the video anyway" My husband and I realize there`s absolutely NOTHING we can do at this point but to realize this is probably the worst, dishonest car buying experience EVER. 5 days later, car arrived and we were trying to stay positive. At least, the car is here and the outside looks fine. We go inside and what do we see? besides small issues like crumbs inside ac vents, SEVERAL DENTS around the shift console!!! We couldn`t believe it. NO WONDER THEY DIDNT WANT TO SEND THE VIDEO! We talked to the manager Brian but he wasn`t helpful. We sent pictures and NOTHING. No actions to make it right! In fact, he sided with Richard and he did what he could. Which is... not knowing the car enough and failing to deliver on his promise?? STAY FAR AWAY. --------------------------------------------------------------- UPDATE: Brian, the manager, responded to our review on car dealer rate site and we are trying to resolve the issue. Will give updates after!!

yelpisbetter / 6/5/2013

Recently I purchased a used 2008 A4 from these guys. Everything went pretty smooth so I decided to put a Q5 on order with them as well. I hope to have it delivered shortly. Overall the service was pretty good here. Attention sensitive sales reps, and service-flexible management. I would buy here again.

Paul72 / 3/20/2009

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