East Hills Chrysler Jeep Dodge / Melville, New York

Rating: ★★★

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies

Address: 2300 Northern Blvd, Melville

Postal code: 11548

Phone: (516) 621-9191

This review is an expression of opinion, not fact. I made the mistake of getting a service job done here & they robbed me. In sum, if I did everything they told me, I would have paid $1900. I went to Garden City Jeep and got everything done for $800. I discovered the parts were available in Garden City Jeep for far cheaper even though that`s also a dealer. East Hills also charged me a fortune for diagnostic work-... view more-which is waived at Garden City if you get the work done there--without telling me the price. (They get paid on commission and, as a result, deliberately inflate their prices). I got scammed by Mike but I know that at least one of the other service people is just as bad. Sit in their waiting room and watch the jaws of customer after customer drop as they are informed what they absolutely must get done. Scam operation. Stay away!! Go to Garden City Jeep if you absolutely must go to a dealer.

Manners / 3/10/2012

ok....brought my 2004 grand cherokee to this place on tuesday afternoon for electrical issues and now its thursday night at 846pm. and not once did the service advisor Eric call me to give me an update. I had to call him twice. And all he does is give me excuses. I gave these guys the benefit of the doubt since i brought it in for other service before. But from what this service advisor is showing and telling me, the... view morey havent a clue as to how to repair my vehicle. He actually told me "i had to pull the mechanic off your car to fix another car" ---- ridiculous!!! The truck is still there....i will update as to the results if any....this place is unbelieveable !!! i feel so dumb for giving this dealership my business.... ok. march 6 2012....this guy PHIL WOLHAR......hes the buffer.....watch out.....when he calls about your complaint. rest assured NOTHING will definitely happen. this place is the BIGGEST RIP OFF

mybackhurts / 3/10/2012

After purchasing the 2006 Volkswagen Beetle from your establishment, it was taken to the Vehicle Manufacturer Service Facility to determine the cause of a failed CT State emission test. It was also determined that the door hinge was broken. We were informed that this (1) a safety concern (2) the cost of repair is substantial enough to fall under the NY State Lemon Law/Warranty Guarantee. To spite my numerous requests... view more to *return* the vehicle for refund and put this behind us, East Hills Jeep accepted documents from Danbury VW outlining preliminary issues that required repair, and subsequently the vehicle as well. It was sent for service via Flatbed trailer. They appear to have successfully corrected repairs needed for emissions. We were informed that a new hinge had been ordered and, ultimately, that they had fixed the door. No documentation was provided to us, to spite requests for copies via facsimile , mail, or post office. Upon return home with the vehicle after its first trip for service, it was immediately noticed that the door hinge was not repaired. It was stated to me that a ?ˆ?new part?ˆ? was being ordered. This has been confirmed to be false by the Vehicle?ˆ™s Manufacturer service facility at Danbury Volkswagen. Requests that the dealership complete repairs on the door hing have thusfar been denied, for reasons which I am unsure.

millsdmb / 3/10/2012

James the salesman was kind, courteous, informative and very helpful. My lease on my 08 jeep was almost up and i was close to the mileage. We saw an ad online for a 2010 Dodge Journey for an elxcellent price. We called first to make sure it wasnt a too good to be true deal. After meeting with James, we were sold no the car. Mike the finance manager helped me get the best rate for my not so perfect credit., while ano... view morether dealership in garden city would not help me at all. I would recommend East Hills Jeep to anyone interested in buying a car without a hassle.

dmea59 / 11/13/2010

They were friendly from the time I entered until I left. The sales associate that helped me was very informative and not pushy or even remotely rude. He was a charming guy who seemed to know a lot about what he was telling me about the cars I was looking at. I was in the market for a used Jeep and they had quite a few available for me to look at and test drive. I settled on the 08` model because I liked the color and... view more the miles were low. My salesman made the purchase process a pleasure,cracking jokes and making me feel very comfortable without using usual sales tactics and manipulations. The finance area was a little stressful, but that`s probably because it`s the part that involves money, but they did hear me out and seemed like they were trying to cut me a break. I paid a very fair price for the truck I selected and overall I am very pleased with the entire dealership. I recommend them.

wentbarkinmad / 10/7/2010

I went to three other dealerships before a pal of mine told me about a dealership near him. It`s a little out of the way for me, but I decided to take my friends advice. I am pleased to say I am glad that I did. I wanted a Black Jeep Liberty, either 2008 or 2009, but I didn`t want to pay top dollar. I shopped around online and figured out a price range in which I was willing to work in, but still within reason of th... view moree value of the car. When I presented this to the sales guy at another place, he literally laughed in my face and told me `I would never find a Liberty for that amount and I was crazy.` Which was possibly the rudest thing I ever experienced. I was condescended to and shown several overpriced cars... which weren`t even what I wanted. I did the same thing at East hills and the contrast in responses was amazing. Roger told me that `he liked prepared customers and that he would do his best to get me what I wanted.` It took him a little time, but I was patient as he was with me and my demands. He found me a Jeep Liberty for less than $16,000 which was the highest I was willing to go. The miles were a little high for my tastes, but he told me I wouldn`t find one with less than 20,000 for less than that. He didn`t call me crazy and he didn`t mind looking for me again, he was nothing but helpful and polite. Not only did he find me the truck, but he also got the sales manager to cut me a break since it wasn`t `exactly` what I wanted. Thanks Roger and everyone at East Hills for getting me the car I wanted and for being honest and fair! I appreciate it and in return I will suggest everyone come to this dealership.

Bsandtoes / 9/10/2010

I`m never ever goign to another dealership again. Nt after going here. They were so nice and helpful. I have never experienced anything like it. it was such a easy process i was happy. I saved a lot of time and money by going to east hills. realy nice sales guy by the name of George helped us out, great man. I will go back for service and recomend to my family and friends.

fresc / 9/3/2010

James K ?ˆ“ All together I visited about seven to eight dealerships looking for a used car with low miles (30,000 or less) It should have been a fairly simple task but wasn?ˆ™t. None of the ad?ˆ™s I found in the newspapers or online were honored or they had already sold the cars. Despite telling me on the phone they had them in stock still and to come on down. I couldn?ˆ™t find anything anywhere in good enough condition fo... view morer the amount of money I was willing to spend. I went to East Hills expecting more of the same but that was not the case. I ended up walking out of there with a 2008 Sebring way below the price I was originally looking to spend. I had a very pleasant experience at East Hills and I was happy with the professionalism and lack of tricks, lies and games. I would certainly return in the future and recommend them to friends and family.

James4K / 7/22/2010

East Hills is the BEST dealership by far. They surpassed my expectations and gave me a great deal on a new Jeep. I didn?ˆ™t even feel like I was at a dealership, the guys were helpful and not false salesmen nice, just decent professional people. They were thorough and did their best to get me a good price. Cash deal, no issues whatsoever, quick and easy. There are a lot of reasons East Hills is great. The selection, ... view morefair pricing, and of course the staff. I recommend them to anyone who?ˆ™s looking for a new car, SUV or truck!

im_happy2b_me / 7/10/2010

East Hills Jeep is the best dealership around. I didn?ˆ™t have much in mind when going to buy my car. I wanted something nice looking in the color silver and not too expensive. I wanted to get an older car, because I was low on funds, but every car dealership I went to only had run down old beaters in my price range. I didn?ˆ™t have much cash but I knew I wanted a nice looking car, one without rust at least! When I went... view more to East Hills I saw a lot of inexpensive cars and even SUVs that I could afford, which was a pleasant surprise. They showed me every silver car they had in stock and told me they could order/find something for me if they didn?ˆ™t have it, but I saw a really nice 07?ˆ™ Chrysler Sebring with great mileage, in silver and it was in my price range! I was so happy and I still am. Thanks East Hills! I love my car! ?ˆ“ Brianna B.

BabyBri / 6/30/2010

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