Smithtown Acura / Lake Ronkonkoma, New York

Rating: ★

24 years in Business

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies

Address: 780 Middle Country Rd, Lake-Ronkonkoma

Postal code: 11780

Phone: (631) 366-6000

E-mail: contactus@smithtownacura.com

Automobile Accessories, Automobile Parts & Supplies, New Car Dealers, Used Car Dealers

discover, master card, visa, amex, debit, check, cash, financing available

We have an excellent selection of New Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. We also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the St James Area.

St. James

Mon - Thu 9:00 am - 9:00 pmFri 9:00 am - 8:00 pmSat 9:00 am - 6:00 pmSun 11:00 am - 4:00 pm

Acura

Our Acura Service Department is committed to providing you with Superior Customer Service

English, Spanish

My name is Christine DiGiacomo. I have an issue with a new car dealership, Smithtown Acura located in St. James NY. I have brought my car in 3 times now for the same problem. When I first went to take the car home, there was a huge scratch on the the trunk, and a huge hair was inside the new window tint. I also decided to add a protective coating called xzilon. That day I took a loaner home instead, so they can repai... view morer the scratch, re-do the tint, and apply the coating to the interior and exterior of the car. I went to pick it up, everything looked fine. I washed my car about 2 weeks later (coating was supposed to sit for a week), and noticed there were many water spots everywhere, scratches, and major haze and swirl marks all over the car. I contacted the dealer via email, and they said to bring the car back, and they would issue a full refund that day. I said that was not what I was asking, I want the paint to look as good as the day I saw it, the original day I was supposed to take it home. So I brought the car back, got my second loaner, and they said since I do not want their detail dept to touch the paint again, since they messed up the paint on the trunk, they would have the xzilon mobile unit come in and fix it. So, I left my car again and took my second loaner. I received a call, from the MGR of the dealership, and she said the xzilon guy wants to speak to me bc he cannot find the spots and scratches I was referring to. I told him to look everywhere, because that`s where they are. Car is done, I go in 2 days later to pick it up. I walk into the shop, it looks, good inside, but I still noticed the marks in the front. The service guy at the dealership said, :oh sorry, they didn`t show me this spot, I will buff it again." I had 2 problems with this, they pretended to have the xzilon mobile unit come in and fix it, when they never did, and the had their service guys touching the paint again, when I specifically asked to use someone else. Now he makes the paint worse. So we go into the sunlight, and the car barely even shines now. He took the electric buffer to the ENTIRE car, now it just looks like a hallogram. Now they said they will take it to a body shop they use, and they will fix it. 1 day later, the car is ready. Looks the same. I actually took my car to an autobody shop today, to get a second opinion, and they said there is no way this car was wet-sanded and polished, it would never look the way it does now if this was the case. So the dealership is lying to me, and as per corporate chooses not to attempt to fix this problem anymore. Corporate says because all acura dealerships are owned privately, they can pick and choose how they treat their customers, and if they want to deal with them. This is unfair, I paid 35,000 for this acura, I have been trying to get this fixed for a little over 3 months now, and the dealership will not help me. What can I do?

Christine666 / 5/23/2011

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