U Save Auto / Harpursville, New York

Rating: ★

1 years in Business

Auto Repair & Service, Automobile Body Repairing & Painting, Used Car Dealers

Address: 339 Front St, Harpursville

Postal code: 13905

Phone: (607) 772-0999

Automobile Leasing, Truck Rental, Trailer Renting & Leasing, Car Rental, Used Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting

master card, visa

Mon - Fri 8:00 am - 6:00 pmSat 8:00 am - 12:00 pm

Lets start with WOW! UNBELIEVABLE! After a minor fender-bender that left my nephews car damaged, the BPD called usave for a tow. They would not deliver the vehicle where he asked and told him they had to take it to their facility and he would have to pick it up the next day there (this was a Monday). Being a young man, he has not yet developed his BEWARE signals. He was quoted a ridiculous amount of money to get his ... view morecar back on Tuesday, money he did not have. So he worked all week and went back with his whole paycheck to get his car, only to find out that he had not even earned enough to cover the $60.00 per day storage fee they were charging him. Now, getting to the short, by the time he called me for help he was extremely distraught about what to do. He had been struggling to find transportation to work and had missed that day because of it, now realizing he could not possibly make the money to get it out himself and did not know what to do. I called them on day 10 and was told that it would cost me $988.20 (with the tow and all of their EXTRA made up fees) to get it that day and each additional day was another $60. plus tax. By the way, if you do not pick up your car within 30 days--they own it! We went and immediately picked it up. My brother and nephew went into their yard to look at the car and this accident damaged car had been started up and driven around their property-you could follow all of the fluid leeks from it around their yard. We directly told them that they were a bunch of lying thieves. Somehow, between paying for, and signing for, the car and the car being brought from the back to the parking lot-the windshield also got broken and it had further damage to the side front of the vehicle. They shoved it out their gate, closed and locked the and walked back into their building snickering at our angry outcry`s. We called the Binghamton PD to come to the scene to file a complaint before we left their premises with the car and were told that this was not a `criminal matter` it was a `civil matter` so they would not come (since when is vandalizing someone else`s personal property not criminal?). We were told to go to civil court M-F during the day and file a `civil action`. FYI---I hear that this facility is actually part owned by a member of the BPD---I am not sure about this piece of unsubstantiated gossip, but I do intend to find out!

cindy.wade.3139 / 10/19/2013

NOT WORTH THE HASSLE, NEVER AGAIN! I have rented vans from this shady place at least 8 times in the past four years, and I am officially done now. Their secretary/customer service people are never friendly, but I tried to overlook that for a long time because I thought I did not have any other options to rent a large van. All the vans we have rented from them in the past have had some sort of issue, and this c... view moreame to a head a couple years ago when we took a group of students to Syracuse and the serpentine belt on the van broke in the middle of the night. Obviously poor maintenance. Instead of finding someone in the area, they wasted our time waking up one of their towing drivers to come up to meet us. THREE HOURS LATER we could finally resume our trip. Most recently, however, I arrived to pick up a van for another trip to Syracuse, and I was told by a very annoyed, bad-attitude secretary (who was just waiting for the end of the day and could care less about customers) that I could not pick up a vehicle if someone else intended on driving it. Fair enough, seems like a decent rule, except for the fact that WE HAVE DONE THIS EVERY OTHER TIME WE HAVE RENTED FROM THEM. I tried to explain this and the situation to her (we needed to leave for our trip in 2 hours) but she had zero understanding and zero desire to be helpful whatsoever. When I called a couple days later to complain about it, I was met with a trite "sorry for the problem" by the manager- a sure sign that these types of issues are a regular occurrence here. U Save, you have officially lost my business, and as I now see from other reviews, that of many others in the Binghamton area. Get a clue or shut down. If you are a potential customer, do yourself a huge favor and don`t go near this place! There are other options for rentals, towing and recovery in the Binghamton area that are very comparable in price. U Lose, U Save.

_Andy_ / 9/11/2012

I locked my keys in the car on a rainy day with my little brother, little cousin and 1 year old son with me. The auto club called these jokers. After 45 minutes they got there and after a couple of tries he unlocked my car. I tipped him $10 and he took off. We got in the car and the kids told me he cracked my wind shield. Sure enough. When i got home and called the snobby secretary and she informed me that it was ... view morethe owner of the company that came out and i was just looking for a freebie because there is no possible way any of their equipment could do that.

SYL / 4/10/2012

My wife today had a flat at work. The insurance called u save auto. They were supposed to change the spare and said they could not get the spare off the car. The tow guy said they can tow the car to the shop and plug the tire because they found a nail in the tire. They guy said the cost would be $20.00 and the insurance will pay the towing. After work 4 hours later she went to get the car. They tried to get her to bu... view morey a new tire. They never even touched it all day. She told them no plug it like i asked. They took one hour to plug the tire and said she had to pay $50.00 dollars. $20.00 for the plug and $30.00 for labor. This is complete BS, you don`t charge labor for plugging a tire and it should take only ten minutes to do the job. I will post this on every site I can find so nobody will go to there rip-off place.

barrab / 1/4/2012

Long story short.... I was driving down 17E and my gas tank fell off... this towing company was called by the fire deparment, so I had no choice in the matter. I went to pay the towing fees the next day, the woman at the register acted like I wronged her for being in her presence. They made me go to my house and get my vehicle`s title to have my truck released, even though the men who towed my truck just 14 hours bef... view moreore were there in the office. I then returned with my title and was informed that I could only pay with cash, even though it is posted online that you can pay with Visa. To add insult to injury, my vehicle was left unlocked the whole night with all of my personal belongings in it. Luckily nothing was stolen, as they have signs that explicitly state that they arent responsible for anything. Also for the vehicle to stay one night they charged me 50 EXTRA dollars, which was not mentioned when they were telling me about fees while taking my truck.... all in all, horrible experience. I DO NOT RECOMMEND! (I`d like to note that the JCFD was great)

CBms / 9/14/2011

This towing company was called by the BPD at the scene of my accident. I had NO choice in the matter. Anyhoo...My car was put on the flatbed and was asked to be towed to the garage of MY choosing. The driver got in the vehicle and we left. After waiting at the Body Shop for my vehicle for approx. 20 minutes, we called to find out where my car was. The driver took it upon himself to tow the vehicle back to their facil... view moreity. I was told we ""didn`t wait for payment instructions"". When I told them we were waiting for them and they would get paid upon arrival - I was flatly told my vehicle would not be delivered until the next day. On top of that, the person I spoke with was extremely rude and kept adding charges because I was ""giving him attitude"". I was charged an extra $45 for clean up of debris that the Bing Fire Dept did (which U Save claim they did) and they threathened to charge storage fees. All said and done I paid $210 for what should have been 1/2 that cost. DO NOT USE!!! They will rip you off!

Ladycrock45 / 5/11/2011

Back in May of 2010 My sons car had to be towed. This was approximately 3pm on a Sunday afternoon. The Cop handling the situation asked my son if he had a preference as to what towing co. to call, he replied no as he had not needed one in the past. They called U Save Co. for my son. This Company was less than one mile from my Son`s disabled car. Before U Save arrived my son called them back to ask them to tow his car... view more to Endicott, the associate at U Save told him that this was not possible as there was no one in the office to ask permission for them to do this. (Let`s see now Son is the one who owns the car, he is calling for their help and they are refusing to give Son the help he is requesting. The car is towed and my Son calls U Save early the next morning to find out that he has been charged a Walloping $270.00 to tow his car APPROXIMATELY 1 MILE. YES FOLKS 1 MILE. Well U Save sure made their money on my young son with a girlfriend and small baby to take care of. He then had to call another towing co. that was so very nice and even had to sit and wait as the @#%^& at U save decided they would not take my sons check, or my Visa. U Save made us go and get cash to pay for the $270. Bill for less than 24 hrs in their lot and less than a 1 mile tow. Thank you U Save for Screwing over a very nice young man and a baby to take care of ...You can bet we tell everyone we meet about what you did. MAYBE YOU SHOULD READ YOUR PHILOSOPHY FROM TIME TO TIME AND ACTUALLY LIVE BY IT. OR MAYBE YOU SHOULD WRITE A NEW ONE ON HOW YOU PUT THE &^%$#@ to the good old AMERICAN. You can bet that you will never get our business again. FYI for those of you reading this. There is more to this story and the police were called you see the owner of U Save would not write down the mileage on the receipt for my son. mmmmmm smell a little fishy folks. Be Ware folks not just of the foaming dog but of folks that have a good philosophy that is really not so good.

news2me / 9/4/2010

I needed a tow but instead of towing it to my house they took it to their garage which was less then a mile away. This was on a Sunday and they said I couldn`t get it back until Monday during their normal business hours. So Monday comes and they say I owe $270 which includes 2 days of storage for the 20 hours they wouldn`t let me have my own car. I then had to pay another towing company the fair price of $65 to ac... view moretually get it to my house about 15 miles away.

kegir / 4/14/2010

I needed a tow from Endwell to Binghamton, and they were there earlier than they said they would be. Charged me very fair prices.

eric bartlett / 4/12/2010

I read the other reviews and am quite suprised by what I saw. I was recently in a car accident and U-Save`s towing company came to the scene of our accident. They towed my car away from the scene along with another that was involved in the accident. When we arrived to their shop they set us up in a rental car and started the claim for us. It was stress free for my husband and I as out of town travelers it was a major... view more bonus. We continued on to our travel destination and when we came back into Binghamton they had even set us up with a one way rental back home. I can not thank this company enough for all their help, and would recommend them to anybody!!!

Zoey1331 / 11/17/2009

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