Vision Hyundai / E Rochester, New York

Rating: ★

New Car Dealers

Address: 2525 W Henrietta Rd, E-Rochester

Postal code: 14467

Phone: (888) 493-1856

New Car Dealers

Mon - Thu 9:00 am - 8:00 pmFri 9:00 am - 6:00 pmSat 9:00 am - 5:00 pmSun 12:00 pm - 3:00 pm

Can I give them zero stars? The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke. The en... view moregine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn`t) to "that`s how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about ...

jmacc77 / 8/24/2011

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