Personal Touch Auto Body / Douglaston, New York

Rating: ★★★★★

Auto Repair & Service, Automobile Body Repairing & Painting, Truck Service & Repair

Address: 2500 Boston Rd, Douglaston

Postal code: 10467

Phone: (718) 652-3383

Trust the mechanics at our auto body shop in Holbrook, New York, to provide exceptional car maintenance service.

Mat`s Auto Body is a full-service auto body shop. Our experienced mechanics offer exceptional repair work for all makes and models of vehicles. We also offer custom paint services, interior and exterior detailing, and lease return touch-ups. Contact us today regarding auto bodywork for your vehicle.

Reviews:

I went to Personal Touch to get an estimate on work that needed to be done on my husband`s car due to someone hitting him. Mike happened to be outside and I told him it would be an insurance claim. He asked what insurance and I told him it would be Liberty Mutual. He said he hated Liberty Mutual but was sweet as pie to get us in the door. He explained how his office would take care of everything etc. We met and spok... view moree with Lisa who was great! She did give me some incorrect information regarding rental car taxes but that was minor issue. Lisa asked that I bring in the car Thursday morning so Liberty Mutual adjuster could come and see the car which I did. I never dealt with insurance issues or leaving a car at an auto repair so I was following their lead. My mistake was leaving the car there after the insurance adjuster came and took pictures. Liberty Mutual didn`t immediately approve a rental car so my husband had to use my car since his car was in the shop and they had started working on it. We instructed Liberty Mutual to mail the check directly to the auto repair shop. I went in because some forms needed to be signed. Apparently I signed an estimate that was blank. Honestly I don`t remember doing it but my signature is on the form. Finally the rental car was approved. I called the office to ask Lisa something and Mike answered the phone. I identified myself and the car that was at his shop. First words out of his mouth was " Did you receive the check?". I said no and he hung up on me. It took a full week before the check arrived. Based solely on my experience with Mike I would never use that shop again nor would I recommend it. Lisa and Alison were great!! They run the office well enough that Mike should stay away from the office!

debbie.ruiz.397 / 10/4/2013

I just had my car fixed by Personal Touch Auto Body, First off Mike and Allison are the bomb!! They made getting my car hit a positive experience...excellent business owner. Not only did they paint the car perfectly, but they touched up other areas that were not part of my accident!!! Shout out to everyone who repaired and painted my awesome car!!! I would recommend this company to ALL my friends and family!!!!...... view morethese guyz were AWESOME!!:)

gfst45 / 6/14/2013

AAA...Dealing with insurance company`s is a pain. That`s why I take my car to Personal Touch Auto body. They have help me with all my collision issues. They call the insurance company 4 me and handle the claim they even helped me get a rental. My car came out looking better then when I bought it. It was and still is looking sharp. Thanks to Personal Touch Auto Body....so if u looking 4 a great place with wond... view moreerful people and great work u must go to Personal Touch Auto Body.

Smu149 / 6/7/2013

I needed to replace the front bumper, two headlights, and blinker lights. I dropped my car off at 8am and it was ready by 5pm. I didn`t need a rental, although they do arrange one for you if need be. They also set your ins. claim for you! Its one-stop shop here at Personal Touch. The staff is hospitable with their offering of coffee while I waited. When my car was done, they sent her through the car wash free of char... view morege and they gave me a free touch-up kit & floor mats, also free of charge! I pray that I don`t get into another accident but if I do, I know where I`m going.

roderickk234 / 5/30/2013

Editorial review from Citysearch

OYE!! Tu supite que este sitio Personal Touch Auto Body asen un tremendo trabajo. Si me gente, te digo mi automovil esta mejor que antes. Arreglardo el bumper y pintura ""que bonito color"" ja se lo dije a mi panas cuando tenga su automovil bien malo Baja a Personal Touch Auto Body. Gracias por ayudarme com me automovil. Se lo recommendo a tudo mundo.

hillaryr107467500 / 6/19/2012

Editorial review from Citysearch

Mike @ Personal Touch Auto Body came highly recommended to me by a long time friend when I had my car accident . He & his office staff were compassionate towards me and gave all their effort to make me feel comfortable in the office. They handled the Insurance claim process with me and arranged a rental for me as well. I was informed of the repair status on my 2011 Honda CR-V. The repair time I was given was rig... view moreht on the money, he worked with my deductible. When I got there my car was clean inside & out, ready to go. Many thanks to MIke & his crew. If you ever need auto body-work see Mike @ Personal Touch Auto Body. Best body shop to work with. Love his girls.( Allie & Lisa ).

glenf2087302133 / 6/18/2012

Great place to hook up your car!

They are open six days a week. I needed to replace the front bumper, two headlights, and blinker lights. I dropped my car off at 8am and it was ready by 5pm. I didn`t need a rental, although they do arrange one for you if need be. They also set your ins. claim for you! Its one-stop shop here at Personal Touch. The staff is hospitable with their offering of coffee while I waited. When my car was done, they sent her th... view morerough the car wash free of charge and they gave me a free touch-up kit & floor mats, also free of charge! I pray that I don`t get into another accident but if I do, I know where I`m going.

DJLadyShadowcross / 2/12/2010

We eat Deductibles

The staff is very hospitable and they do all the work in processing your insurance claim for you. They offer coffee or drinks while you wait. If you need a rental, they will set you up with one as well. Its all one-stop shop at Personal Touch. Get your car fixed and leave in a rental car! Plus, they`ll help you save up to $500 and possibly a $1000 on your deductible! Depending on the damage, you car will be fixed in ... view morea matter or days not the 10-14 that the insurance tells you. Come on down and express your right to choose your own auto body repair shop and not what the insurance companies are steering you to choose. I chose Personal Touch and I am glad I did because it was totally worth it!

PersonalTouchAutoBody / 2/12/2010