Ontario Honda / Rushville, New York

Rating: ★

17 years in Business

Auto Repair & Service, New Car Dealers, Automobile Parts & Supplies

Address: 2311 State Route 332, Rushville

Postal code: 14424

Phone: (585) 398-2562

E-mail: dr1189@aol.com

Award Winning Sales and Service

Honda President`s Award Winner 4 Times. Visit Our Mazda Website at www. ontariohonda.com

Categories:

New Car Dealers, Automobile Parts & Supplies, Wholesale Used Car Dealers, Auto Repair & Service, New Truck Dealers

Payment:

discover, master card, visa

Services/Product offered:

New and Used Honda and Mazda Automobiles and Trucks. Sales, Service, Parts and Leasing. New Expanded Honda Service Dept.

Open hours:

Mon - Tue 9:00 am - 9:00 pmWed 9:00 am - 6:00 pmThu 9:00 am - 9:00 pmFri - Sat 9:00 am - 6:00 pm

Brands:

Honda and Mazda

Amenities:

New Expanded Honda Service Dept.

Reviews:

My mind is still reeling from ...

My mind is still reeling from the horrible experience I had tonight at Ontario Honda. I can honestly say I`ve never encountered such bad customer service in all my life. For those of you who live in the area--trust me when I say, you will never want to buy a car from them after reading this. If you don`t live nearby, you`ll want to keep reading just for the sake of entertainment. Picture this: the wife and I have bee... view moren talking about getting a Honda Odyssey and I call this dealership about one that has everything I want. I make a point to ask a lot of questions about the car, letting the sales rep, Ken Marshall, know that I`m 40 minutes away and want to make sure it`s worth my drive down there to see it. You know, so I don`t waste my time or anything. Thinking it`s worthwhile, I make an appointment with the guy and head down there. As I`m checking out the Odyssey my sales rep Ken Marshall, he steps away to talk to some folks who just dropped their car off for service. Turns out they have their eye on my Odyssey. Want to take it for a spin. Ken says, "sorry, I`m in the middle of a deal here. I`ll call you if it`s still available tomorrow." NOPE. Not what Ken says. Ken says, "sure guys. Take it for a ride while I go sit down and negotiate this very car with Mr. Aiza over there." Meanwhile, Ken sits me down and we start talking numbers. The people come back from their drive and want to talk numbers too. So Ken, who`s now bouncing back and forth between two customers who want the same car, decides to sit them six feet away from me so they can hear me negotiating and vice versa. After I give Ken a number to take to his manager, Sean, I watch him walk over to the other couple with a piece of paper and I hear them say, "yep, we`ll take it." SERIOUSLY, WHAT JUST HAPPENED?!! I just had my Odyssey sold out from underneath me by my own sales rep? Feeling outraged and completely dumbstruck by what just happened, I left the dealership and drove the 40 minutes home, trying to figure out what just happened. After cooling off, I gave them a call and asked to speak to Mng Sean. Not sure what I hoped to accomplish here--let`s be honest, there isn`t a thing they could`ve said to me to "make it right." But I found myself even more mad when Ken joined us on the call and said, "I really was conflicted about the whole thing Aaron because I would`ve made more money on your deal." because the people that bought it have bought several carscthere and use a different rep who wasnt there. So Ken decided to play both of us. Then they say to me, "we`ve both been in the business for over 18 years and we`ve never seen this happen before." There`s a reason for that guys--THAT`S BECAUSE IT`S WRONG! ITS A CONFLICT OF INTEREST. Reputable car dealerships dont act this way. After the fact they just kept saying what can i do to make this right? Actions speak louder than words Ontario Honda-- Unbelievable. Still shaking my head... Looks like we should have picked the Sienna

AaronA / 9/6/2012

Make sure you speak to someone...

Make sure you speak to someone other than the salesman when purchasing from this dealer. I purchased a vehicle predicated upon what the salesman specifically told me. Thank goodness my wife heard EXACTLY the same thing (I`m not losing my mind or my memory!). Unfortunately, the dealership will not stand behind what we were sold and now we are "OUT" several thousand dollars.

A.Burcham / 7/24/2011