Mayo Auto Service / Rockaway Point, New York
Rating: ★★★
36 years in Business
Auto Repair & Service, Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Inspection Stations & Services
Address: Rockaway-Point
Postal code: 7701
Quality Automotive Parts, Service and Repairs.
We are an authorized independent service center featuring ACDelco parts. We offer a full line of over 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.
Categories:
Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Inspection Stations & Services, Auto Repair & Service, Brake Repair, Glass-Auto, Plate, Window, Etc, Automobile Diagnostic Service, Automobile Air Conditioning Equipment
Payment:
amex, discover, master card, visa
Services/Product offered:
Auto Glass
Glass
Radiators
Trucks
Wheel Alignments
Wiring
Glass
Radiators
Trucks
Wheel Alignments
Wiring
Open hours:
Mon - Fri 9:00 am - 5:00 pmSat - Sun Closed
Brands:
Audi, Bmw, Jaguar, Land Rover, Lexus, Mercedes Benz, Porsche, Saab, Volvo
Extra phones:
(732) 741-5825(732) 933-1671(732) 842-8471
Reviews:
-- Every one that works at May...
-- Every one that works at Mayo is absolutely wonderful. I have been a dedicated customer for years and they have always accommodated my every need. Speedy service, always fair priced, and by far the nicest shop I have ever been to. I encourage anyone who needs service on their car to use Mayo Auto Service. :)
PRECIOUSKARMA / 8/23/2011
terrible attitude and costumer service
In brief, Mayo auto services never contacted me regarding my car in the two weeks that it was there. I was always the one to call to inquire on the status of the vehicle, and from the first day I was subjected to rude representatives telling me that it is rediculous for me to beleive that I would have my vehicle seen that day without an appointment and with 37 vehicles ahead of me. Mayo`s diagnostic technicians also ... view moreleave at 4:00p everyday,and do not work on weekends, according to the staff. Of course I was not told this information when I called in that morning.
After 4 days and a few more unfriendly phone interactions, I was finally informed that a diagnosis has been made. The invoice was faxed to me back in baltimore, MD, and the charges were 732.00.... 32.00 for parts, 700 for service. As I was aware that their policy was 95$ per hour for service, I called often to ask when they were working on the vehicle, but was not told until AFTER 6 hours of labor.
Despite my fury regarding the charges, I choose to pay. Now the real problems began. Being an out-of-state customer (again never informed of this information when I brought the car there) I was denied the ability to pay by check or credit card. Furthermore, when I proposed that a relative pay on my behalf, as he lives 12mins from the shop and was a previous customer, i was first told that it was fine, and then 2 days later recieved a forward message saying:
" management has decided that you [in particular] are only allowed to pay by cash in person, [for the reason being] because ` you cant trust us, we cant trust you` "... verbaetum....
I then had to drive 4 hours from baltimore to red bank to drop off 732.00 in cash, only to receive a functional vehicle with the speakers disconnected and an empty gas tank.
Thank you Mayo for terrible and dishonest service.
soliel12 / 8/11/2009