Audi of Albuquerque / Sandia Pueblo, New Mexico

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 8900 Pan American Fwy NE, Sandia-Pueblo

Postal code: 87113

Phone: (505) 338-8270

I learned the hard way about warranties and I hope my experience will help future buyers by learning from my mistake. In November of 2004, I purchased a 2002 Audi TT from Premier Motorcars now known as Audi of Albuquerque. The original factory date of the car was February 2002 which meant that the car was still under factory warranty until Feb 2006. When I was finalizing the sale, the finance manager promoted the ide... view morea of an extended warranty. I am wary of extended warranties and had him explain to me in detail what it would and wouldn?t cover and exactly when it would start and when it would finish. He told me the warranty would kick in the day I bought the car and last for 6 years ending in Nov of 2010. The warranty itself was a typical legal document with lots of fine print, but I trusted that the finance mgr explained it truthfully.

The warranty they sold me, at a cost of a little over $2700, actually started from the factory date of the car ? Feb 2002 ? and went for 6 years from that date (i.e., Feb 2008). The finance mgr. deceived me by selling me a 6-year ?new car? warranty that lasted only 2 years past the factory warranty. Not many people would spend that kind of money on a 2 year warranty. I believe they knew this which is why they misled me.

I recently had to spend $855 to fix an AC problem and this is when I found out my warranty had expired. I called Audi of ABQ and left messages for both the general and finance mgrs. The general mgr never bothered to call me back. The finance mgr did call and basically said that he didn?t understand why I would buy a ?new car? warranty on a used car, but other than that it was really my problem and there was nothing he could do about it. No apology. No effort to find out why they sold me this type of warranty in the first place.

Mea culpa because I did not take the time to read through the entire warranty. However, I was deceived by this dealership and I warn you to be very careful when you deal with them.

Karen818 / 4/31/2008

Auto Repair & Service

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Phone: (575) 378-1050

Automobile Body Repairing & Painting, Towing

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Phone: (575) 835-2973

Automobile Parts & Supplies, Automobile Accessories, Battery Supplies

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Phone: (505) 341-1258

Automobile Parts & Supplies, Tire Dealers

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