Infiniti of Willow Grove / Rancocas, New Jersey

Rating: ★★★

Automobile Parts & Supplies

Address: 1510 Easton Rd, Rancocas

Postal code: 19090

Phone: (215) 268-7634

Automotive Repair & Service

CARQUEST Auto Parts is the premier supplier of replacement products, accessories, supplies and equipment for virtually all makes of automobiles, as well as light and heavy-duty trucks, off-road equipment, buses, recreational vehicles and agricultural equipment. Additionally, we distribute and sell tools, equipment, chemicals, paint and accessories. At CARQUEST Auto Parts we provide unparalleled customer service, innovation and industry leadership at our more than 3,000 stores located throughout North America.

Categories:

Automobile Parts & Supplies

Payment:

all major credit cards, amex, carte blanche, check, company card, debit, diners club, discover, financing available, jcb, mastercard, visa

Open hours:

Mon - Thu 9:00 am - 8:00 pmFri 9:00 am - 6:00 pmSat 9:00 am - 5:00 pm

Brands:

Infiniti

Reviews:

BEST IN CLASS SERVICE A

Ok so I started with Willow Grove Infiniti by shooting them an email about a certified pre-owned car I saw on line. Within a couple hours I got back an email asking me when I?ˆ™d like to come in and see the vehicle. My schedule was a bit up in the air but I said there would be a possibility maybe sat early afternoon - I never made it. Got a follow up email saying sorry I didn`t make it but if I was interested in s... view moreetting up another appt to let him know. I did 2 days later and ended up buying the car. The salesman Greg was great. I HATE buying cars - hate it but this was one of the best car buying experiences I have had. (And I have bought 17 cars over the years). A week earlier I test drove a car at a high end ""J"" dealer in Willlow Grove and the sales""boy"" didnt even respond to my email he Ignored me until 9 days later when he contacts me because the car wasnt sold yet. Also gotta say Willow Grove Infiniti`s business guy, who goes thru all your paperwork with you was top rate also (Apologies for not remembering his name) the entire experience exceeded my expectations. Got the car home loved it and realized the small screw on antenna was missing - called Greg the next day he said he`d take care of it and had it at the dealer front desk for me. You get your first oil change free. Just got back from bringing it in at lunch and it was the ultimate service. Valet took me my keys; a gal brought me into the lounge and offered me something to drink. 45 minutes later they called my name - since it was an express service due to my time limit they didn?ˆ™t have time to wash the car but gave me a coupon good for a wash and hand dry at a local car wash. The gal walked me to my car explained that they also noticed my remote battery was low and they changed that also... All in all I would have to rate them a 99 out of 100 (the diet coke I got wasn`t super cold - deduct 1 point...lol) I would highly recommend this group! And NO I don?ˆ™t work there and NO - I know no one that works there, I even live 60 miles away from the dealership?ˆ¦ In a world where acceptable service now means you?ˆ™re talking to someone 8000 miles away who barely speaks your language ?ˆ“ Willow Grove Infiniti defines what service should be ?ˆ“ Kudos to you!

SteveKnows / 4/4/2012

Worst Customer Service Ever at Infiniti of Willow Grove PA

Someone needs to explain to Infinity of Willow Grove, PA exactly what customer service means!
I had an appointment at 7pm, made with Don the service rep, to drop off my Infiniti to be serviced the following day. After driving 45 minutes to the dealership, I arrived at 7:04pm and approached the door to find it already locked. The woman behind the desk saw me at the door, looked straight at me, turned her back and... view more walked into the back room, totally ignoring my knocking. I then called on my cell phone, while the woman peeked around the corner twice to see if I was still there. I was then told by the phone receptionist that everyone had left for the day. I told her I had an appointment, that I was standing outside the door, and I could see several people inside. I was put on hold for several minutes and she returned back on the line and said, ""Sorry, you`ll have to come back another time."" Well it will be a cold day in you know where, before I ever return to Infiniti of Willow Grove, PA to purchase another Infiniti. And if this is how a customer gets treated to their face, I can only imagine how they treat my car when I`m not around to see it. I`ll drive 100 miles out of my way to another dealership that appreciates me as a customer. My experience with Infiniti of Willow Grove PA is the worst I have ever had with any business in over half a century!

Infiniti Owner / 11/17/2011

Great experience!

I called Infiniti of Willow Grove last week and spoke with Charlie Blunt who was quick and ready to answer my questions about price and used car vehicles he had in the store. When I showed up, he showed me two of the cars we discussed, they were exactly as he described. He introduced me to the infiniti sales manager who treated me with respect and since I had done all my homework and been to other dealers he was ea... view moresy to work with and beat my lowest price from a nearby dealer. I have been a long time Infiniti driver and I can say that this experience was one of the best I`ve had at any dealership. I recommend them to all my friends and they gave me coupons for any future service so I don`t expect that treatment will be any different.

bpomer / 10/29/2009