Pep Boys Auto Service & Tire / Princeton Junction, New Jersey

Rating: ★

10 years in Business

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 101 Lincoln Hwy, Princeton-Junction

Postal code: 19030

Phone: (215) 547-3550

Pep Boys Does Everything For Less

Founded in 1921, The Pep Boys-Manny, Moe & Jack is a full-service vehicle maintenance and repair store. It has more than 6,200 service bays within over 620 stores located in 35 states and Puerto Rico. The company is also one of the leading sellers of replacement tires in the United States. The Pep Boys-Manny, Moe & Jack serves all four segments of the automotive aftermarket: the do-it-yourself, do-it-for-me, buy-for-resale and replacement tires. The company provides a variety of automotive repair services, including scheduled maintenance services, oil changes and tune-ups, tire installation and wheel alignments, among others. It is a member of the Automotive Maintenance and Repair Association`s MAP (Motorist Assurance Program).

Categories:

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers, Automobile Inspection Stations & Services, Automobile Diagnostic Service

Payment:

amex, cash, check, discover, master card, visa

Services/Product offered:

Brake Service
Brakes
Cars
Chassis
Clutches
Engine Service
Engines
Exhaust
Exhaust Service
Exhausts
Front End & Steering
Radiators
SUVs
Shocks
Steering
Struts
Suspension
Suv
Tires
Transmission Service
Transmissions
Trucks
Wheels

Open hours:

Mon - Fri 8:00 am - 9:00 pmSat 8:00 am - 8:00 pmSun 9:00 am - 6:00 pm

Brands:

BF Goodrich, Bosch, Bridgestone, Carlisle, Castrol, Continental, Cooper, Cooper Tires, Falken, Firestone, Hankook, Michelin, Monroe, Pennzoil, Pirelli, Uniroyal, Valvoline

Extra phones:

(215) 547-1136

Reviews:

Horrible experience at the actual location. Online booking was great. Had already paid for my week long reservation. When I got there the young gentleman was nice, he required my credit card, but wouldn`t accept my card because it says DEBIT on it, even though everything was already paid for. He brought out his manager because she was able to override the issue, its obvious I am who I say I am.. I showed them my li... view morecense, my SS card, other cards with my name on it, even a bill... She refused anyway, COLDLY. I couldn`t believe they weren`t going to give the car to me (what a nightmare!), thank goodness I found a Sears credit card that I never use in the back of my wallet. Then I asked where shall I park my car while I`m away, and the manager piped in and said if I leave my car here it will be towed. That`s it? No suggestions? No pick up service? This seemed really insane to me, its not an airport location.. what am I supposed to do with my car?? WHAT an inconvenience,now I had to spend an hour driving around trying to find some safe place to leave my car for a week.. and relatively close so I could walk back to Budget... so angry at this point, I would never come back here again. I have never rented a car and was not allowed to leave my car in the lot. Finally a car lot across the street was nice enough to let me keep my car there. As I investigated the car I mentioned some of the ashes on the car, he asked if I wanted him to vacuum, I`m not a compulsive person so I said "No big deal, thank you, I`m in a rush and I have a longggg drive ahead". Drove to Pittsburgh, Chicago, Milwaukee and back. Everything in one piece, I dropped the car off, the same manager went to investigate the car, comes back and says she is charging me extra because there are ashes in the car. I haven`t had a cigarette since May of 2010 and very proud of that... I told her this, she did not respond nor show any emotion, she`s just a cold stone lady. I also told her that I saw the ashes before I even left the parking lot, and the kid was there too and confirmed that I did say that, but she just completely ignored me. It was weird. I said, "If I smoked, wouldn`t I have sprayed Febrese or something to cover it?" She just said to take it up with corporate. I said is it not possible at all that the ashes are just dirt or dust from the trip, but she continued to ignore me. It was really rude behavior. She didn`t even say it smelled like smoke, she said there were ashes. She handed me the receipt, I`ll admit I was angry I was being charged an extra $50, probably cause she saw what a great deal I got on the reservation. I sarcastically said, "THANKS have a GREAT day." .... she did not reply until I was to the door when I heard her sarcastic, snooty reply, "YOU TOO!" I would never come back here again.

OldNewtownian / 9/19/2013