Star Toyota Of Bayside / North Bergen, New Jersey
Rating: ★
New Car Dealers, Loans
Address: 20511 Northern Blvd, North-Bergen
Postal code: 11361
Phone: (718) 279-1800
E-mail: assistance@startoyota.net
Service is our best part.
It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.
Reviews:
Advertising car not in stock
We drove over 30 miles to view a car advertised on their site - further we double checked before leaving if the car is available and guess what when we arrived - the car was sold the week before. The salesman told us to our face that the receptionist Job was to get us through the door and that`s what she managed to do . The car was on their lot for a record of 272 days and we were offered all unbelievable explanation... view mores like her list was not updated blah blah blah - it was so unbelievable as a moment ago he said the car was right there in the showroom - surely one would spot a car that is next to one desk and is sold.. From what I saw it felt that it was part of business... frankly I am appalled that anyone would treat a customer in this day and age in this manner. i am going to be writing to the Toyota as well as these guys need to be taught a lesson.
rsdighe / 5/16/2012
Beware of this dealership; look over paperwork carefully!
My parents visited Star Toyota of Bayside on Thursday, July 21, 2011 and bought a 2009 Camry. They were rushed through paperwork on the day of the sale and ended up being charged (1) $1400 for a maintenance fee, (2) $2500 for a warranty, (3) $1295 as a ""bank fee"" for their loan, and (4) $75 as a ""dealer`s fee.""
On Friday, July 22, I attempted to contact the people who had sold them the car at Star Toyota (... view moreShawn (last name unknown) and Ray (Emdadul) Hoque) and various ""customer service managers"" to whom Toyota Headquarters had referred me, but was not able to speak to anyone (except for a few minutes to Shawn) about these charges; everyone told me I`d have to wait to speak to Ray.
On Saturday, July 23, I finally spoke with Ray; he did not answer all my questions because he hung up on me before I finished speaking to him. I then posted a review on dealerrater(dot)com about my and my parents` experience with this dealer. Finally, someone named Scott, whom I left a message for on Friday, called me after he saw the review. He promised to make everything right.
On Monday, my father met with Scott and he removed all four of these charges. Given this final resolution, I increased my ratings of the dealership on dealerrater and other websites (including Citysearch). However, I want to warn other customers to be extremely careful if you go here and offer the following advice:
(1) Make sure you know exactly what the maintenance fee and the warranty cost and cover before you sign anything about them; also know that you are permitted to cancel them within a certain period of time for a full refund (as per the terms of the contract).
(2) Challenge them if they say you have to pay a ""bank fee,"" especially if it is on the order of $1000 dollars. If they tell you that ""you may as well pay it because otherwise the cost of the car will increase"" (as they told my parents), ask them to actually show you the breakdown of costs with and without this fee before signing the contracts.
(3) Do not let them charge you $75 for the ""dealers fee""; the invoice itself has an asterisk explaining that the maximum ""dealers fee"" they may charge is $45 + $5, or $50.
This dealership has a good selection of used cars and seems to have good prices, but you need to be very careful, especially if you don`t have experience buying from dealerships (which my parents did not) not to pay for things you don`t want or don`t understand.
On Friday, July 22, I attempted to contact the people who had sold them the car at Star Toyota (... view moreShawn (last name unknown) and Ray (Emdadul) Hoque) and various ""customer service managers"" to whom Toyota Headquarters had referred me, but was not able to speak to anyone (except for a few minutes to Shawn) about these charges; everyone told me I`d have to wait to speak to Ray.
On Saturday, July 23, I finally spoke with Ray; he did not answer all my questions because he hung up on me before I finished speaking to him. I then posted a review on dealerrater(dot)com about my and my parents` experience with this dealer. Finally, someone named Scott, whom I left a message for on Friday, called me after he saw the review. He promised to make everything right.
On Monday, my father met with Scott and he removed all four of these charges. Given this final resolution, I increased my ratings of the dealership on dealerrater and other websites (including Citysearch). However, I want to warn other customers to be extremely careful if you go here and offer the following advice:
(1) Make sure you know exactly what the maintenance fee and the warranty cost and cover before you sign anything about them; also know that you are permitted to cancel them within a certain period of time for a full refund (as per the terms of the contract).
(2) Challenge them if they say you have to pay a ""bank fee,"" especially if it is on the order of $1000 dollars. If they tell you that ""you may as well pay it because otherwise the cost of the car will increase"" (as they told my parents), ask them to actually show you the breakdown of costs with and without this fee before signing the contracts.
(3) Do not let them charge you $75 for the ""dealers fee""; the invoice itself has an asterisk explaining that the maximum ""dealers fee"" they may charge is $45 + $5, or $50.
This dealership has a good selection of used cars and seems to have good prices, but you need to be very careful, especially if you don`t have experience buying from dealerships (which my parents did not) not to pay for things you don`t want or don`t understand.
abcreviewer / 7/23/2011
SPEND YOUR MONEY ELSEWHERE!!!!!!!
I THINK THE TITLE SUMS IT UP. ANY MONEY SPENT AT THIS DEALER IS A WASTE.
ztagman / 1/29/2010
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