Autorama Enterprises / Haworth, New Jersey

Rating: ★★★

20 years in Business

Automobile Body Repairing & Painting, Towing

Address: 2480 Butler Pl, Haworth

Postal code: 10461

Phone: (718) 904-9500

Automobile Body Repairing & Painting, Towing

Westchester Village, East Bronx

Mon - Fri 9:00 am - 5:00 pm

(212) 304-3400

So let`s see car breaks down on the Cross Bronx Expressway. I called my insurance they tell me only one towing company does roadside on this highway... Autorama! And I would have to pay and later be reimbursed by my insurance company. The cost for the tow 136.00 with 10 free miles! When you have no choice what do you do? So the driver was great suggested I bring the car back to there shop because my serpentine belt w... view moreent out. Turns out also my tensioner was seized which caused my belt to fail. So parts, labor, tax, tow, and up-charge for using a credit card it cost me 575.00! SMH like I said undecided...

cnldanielz / 11/30/2013

x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x LIARS, CROOKS AND THIEVES!! Dealing with the people at Autorama has been a nightmare!! Our car was hit by a taxi and the police called Autorama to have our car towed. We are from out of town and they totally took advantage of us. Th... view moree insurance did not want the car to be fixed there. First they gave me a tow charge of $4000 to bring it to Ohio when all the tow companies in Ohio quoted me between $1100-$1500. Then they wouldnt accept my credit card over the phone to pay the bill and release the car to the transport company. When I told them I was from out of town and couldnt get there I was told "Well, that`s your problem". SERIOUSLY??? Then they wouldnt accept a check from the insurance and said they only took cash or money orders. That is crazy!! They were rude, overpriced and totally terrible! Dont go here!!

Jessica O. / 9/13/2013

First and foremost I will start off by saying that Miguel is awesome and the receptionists are great also. The only person I had a problem with was ERNIE. That being said I had an accident and my steering wheel axle was broken. Okay so everything seemed fine but when I drive at 55 mph my steering wheel begins to shake, car was veering and my steering was not aligned properly. I took it back it and ERNIE drove it... view more around and then asked that I take him on the highway to see it shaking. So other than the fact that all he did was hit on me and talk about going to city island he said that it was a high speed balance problem and I should get my tires checked. Why would I have to do that seeing that this was the place that I paid to fix my car?? So when I called him back to bring the car in, he had an attitude and was trying to imply that I needed to take it somewhere else. I told him that I wasn`t and that I paid and my car should be fixed. He then told me to bring in the car on a Tuesday, which apparently is his day off (Very professional). I actually didn`t mind because I planned on asking that he didn`t work on my car. Miguel was very nice and fixed my car up nice without any problem.

MsJen1204 / 6/5/2013

I entrusted my car to them through Geico after an accident. They were brought the car and quoted about a week to fix since there wasn`t any frame damage. After the 1st week the car was still being worked on. They quoted 2 additional weeks to wait for parts. After that I call and ask what`s going on and get that they have everything and the car will be ready next Friday. I call the following Monday after...Car still i... view moresn`t ready and will be ready next Friday. (We`re over a month now). Call Friday and he says the car will be ready next Friday. (no explanation for why there`s a hold up at this point...but I suspect it has to do with the fact that he`d already been paid and so has no incentive to ACTUALLY work on it). So I explain to him that he`s done this multiple times and I have exhausted my Geico allowance for a rental car and have to pay out of pocket... So he goes and ""double checks the schedule"" and comes back with `did I say Friday? I meant uh...Wed afternoon.` Wed (no car). Finally Thurs it`s done (1 1/2 months later)....I get the car back and recently turn on the AC...They didn`t fix the AC unit. Throughout the ordeal some (not all) of the staff I called were EXTREMELY rude and dismissive. Stay away from this shop!

fequalsma42 / 2/23/2012

Autorama is the best Towing / Autobody ever!!!! They are all very honest and u can count on them always. The boss is great, Dan. Another great worker is Ernie, he is very honest and helpful.They all really care about their customers and from all the other places I`ve taken my car to, they are soooooo reasonable. I don`t mind waiting for my car because I know it is in good hands. I don`t agree with the people that hav... view moree posted comments where he/she have commented that the job was undone, customer service was poor and not satisfied with their repairs. People need to be patient and can`t expect things their way only. Things go wrong with cars, especially for those that wait too long to then find out there is something wrong with it. You have to keep up with your car. Autorama is the hospital for cars. Towing service has been phenominal from accident location to their shop. Tow driver Valdes is the person that you want to get help from when you are stranded on the highway in the middle lane scared out your wit preying for your life. I`ve been going there for 8 years. Thank you Autorama keep it up!!!!

NYPRESS / 1/19/2012

I am having a hard time believing what this person below me had written on November 07, 2011. These guys were the greatest guys to work with. I had my car totaled on west side highway and went to the shop about 5 hours after the accident. I had something extremely important left in my car. Lots of cash in a box that I was supposed to deposit that day. It was the money my organization had raised through a fundrais... view moreer the day before. Every single dollar was there when I went to the shop to get the box. In fact, the owner of the shop had it safely kept under his desk so nobody else would take it. He then he gave me a kind and thorough direction on how to deal with the situation I was in and what to do with the insurance company when I call them. Great great people to work with!

yeong / 12/24/2011

On Saturday, October 29th my ?ˆ™09 Honda was involved in a collision in lower Manhattan. The point of impact was the driver?ˆ™s door and the whole left side of the car was smashed. Autorama Enterprises of Bronx, Inc towed my car and most efficiently coordinated with Allstate Insurance Co for mechanical and body repairs, which were appraised and approved on Monday, October 31st. New parts were ordered from Honda and M... view moreiguel, the very effective shop manager, stayed in phone touch regarding progress. On November 18th my restored and detailed car was delivered to me in lower Manhattan. The shock of a car crash is not easily forgotten, fortunately it wasn?ˆ™t compounded by the disasters that one hears about trying to get the damage repaired. I recommend Autorama without reservation.

verity / 11/23/2011

APOLOGIZE FOR THE CAPS BUT WOW THESE GUYS ARE THE DEFINITION OF CON ARTISTS!! I CRASHED ON THE WEST SIDE HIGHWAY SOON ENOUGH AUTORAMA SHOWS UP PROMISING QUALITY SERVICE, INSTEAD THE WHOLE EXPERIENCE WAS A TOTAL NIGHTMARE FROM THE BEGINNING. INCOMPLETE REPAIR, THEY DIDN`T INSTALL HALF OF THE THINGS THE INSURANCE PAID FOR INSTEAD THEY JUST QUICK FIXED IT. THEY EVEN ADDED DAMAGE THAT WAS NOT THERE WHEN I CRASHED JUST TO... view more MILK EVERY DOLLAR. I HOPE THIS HELPS ANYONE THAT MIGHT COME ACROSS ANYTHING THAT SAYS AUTORAMA YOUR BETTER OFF STRANDED ON THE ROAD THEN WITH THESE PEOPLE, NEGAVITE STAR AND I HOPE KARMA CATCHES UP TO THIS CROOKED BUSINESS

Rick Solutions / 11/7/2011

I must Begin by telling you that I`ve used their services 3x fortunately I was not at fault in any of the accidents my car has been in but Autorama has provided me w/ excellent services all times. Their staff is very professional and provide their costumers with high quality service. I just picked up my car and I`m extremely happy w/ the work performed on it and love the feeling of knowing they are great at what they... view more do. Even for minor things I tend to call them after I get ridiculous prices from my dealership and know they are not going to rip me off w/ overcharges. Needless to say I have no restrictions when it comes to recommending them to a friend and i`ve never heard any complaints from anyone that has utilized their services.

Sincerely,
A Happy and loyal costumer

Archisha3 / 10/11/2011

After a friend crashed her truck with most of my belongings in it in preparation for a move, the truck was towed to Autorama. I arrived with a U-Haul cargo van about 15 minutes after the garage had closed, but they graciously stayed open for me and let me get my belongings out of the decommissioned truck. Not only that, they helped me move everything from the truck to the van without my asking for their help. When I ... view moretried to offer them money afterward, they refused it, saying a nice review would be even better. Done. Thanks, Autorama. This was an excellent last experienc with a business in New York.

Former New Yorker / 9/6/2011

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