Paragon Honda / Fort Lee, New Jersey

Rating: ★★★

New Car Dealers

Address: 5602 Northern Blvd, Fort-Lee

Postal code: 11377

Phone: (866) 994-6560

Very unprofessional starting with the receptionist to the salespeople especially GEORGE. They need more training and not recruit these young no experience salespeople that have no clue what they have in stock and have to run to there sales manager for any questions you ask them, for that let me deal with your manager and not waste my time.

CarolinaG375 / 5/30/2012

came to buy used car,
spend more than 3 hours in two visits,
sales person was very friendly,
however the manager who was in charge, came with such attitude,
Basically he wanted to pull an ?ˆ?act?ˆ? on us to show his young sales person,
He was rood & nasty, didn?ˆ™t want to take even $1 from used car?ˆ¦
Claiming we came for internet price ?ˆ“ however we didn?ˆ™t see any remark for special internet price on the ... view morewebsite,
We just came after searching few vehicles that we saw on the web site,
The manager admitted that they had to published lower price on the internet for clients to come,
But then when you come to the agency either they don?ˆ™t have the vehicle or they will not negotiate with you?ˆ¦

donna2012 / 5/19/2012

I purchased an Acura TSX from a nice dealer located in NJ however my options with getting service were pretty limited in Queens which basically forced me to service my car for the last 2.5 years at Paragon. The oil changes were fine, I would bring it in they would change the oil and I would be on my way. One problem I had was the girl who scheduled my appt for a Saturday gave me the wrong time and told me to be the... view morere at 7:30 meanwhile the service center opens later and I ended up waiting 30 minutes not realizing it until someone told me. I let that pass and didn`t say anything...The next time I went in it was because my check engine oil light came on when my engine oil percentage was telling me 60% which meant I still had a good month and a half probably left due to not driving my car too much. I brought this to the dealers attn and they told me that the car needed oil they changed it and the problem was fixed. This didnt seem right to me considering my oil percentage seemed fine so in my head I was thinking it was a computer issue however I let it go and went about my business. About 2 months later the same thing happened. Keep in mind I do not drive my car very often and in two and half years have just hit 25K on the car. Once again I brought this problem to the service center`s attn and they told me the same thing, changed the oil and the light went off, but when I addressed if it was a computer issue they told me nothing seemed to be out of the ordinary. 2 months later I am back at the dealer with the same issue...After being put on hold 5 times each time about 4-5 minutes of holding and then being transferred to a service man`s voice mail, I called again and was lucky enough to get Kevin. I explained to him that I was put on hold so many times when I told the girl I just wanted to speak to someone directly because a problem I was having has been happ since the previous 2 times of being there at the center. I explained my situation to Kevin who seemed very nice, i brought my car in and he told me they performed all kinds of tests and it seems nothing is out of the ordinary but to watch my mileage and car and if the problem happens again bring it back immediately. I left the dealer paying only $37. for my inspection which he said was performed and I went home. When I got to my house I realized my inspection sticker was NOT put on the car...to my surprise I called right away and told the girl about my problem, she said oh its ok just stop by and they will put it on for you or come pick the sticker up. I go back to the dealer to find out my car was not even inspected and I paid for nothing that day. So after all of that there was no record that my car was even inspected so the receipt they gave me that day after I paid was a big lie...which I can understand how a dealership could release something with false information on it. They refunded my money but the point is, if you want your car serviced at an honest reliable dealer who will take the time to service properly do not go here....The funny part about this is I went to this dealer before driving to NJ and they didn`t even want to sell me a car and was very rude when I tried to sit down with a salesman...so Jersey I went and was very happy with their service. BRIDGEWATER ACURA on Route 22 is the best by far.

MajorCoinz / 4/31/2012

We walked into Paragon Honda after visiting another Honda dealer . Jose R. Aybar approached us with a big smile and asked us if he could help us today.We felt very welcomed from the beginning. The dealer we had visited prior that day the sales man was kind of cold and basically brushed us off like he couldn""t be bothered. Jose R. Aybar was very professional and answered all our questions. Although we didn`t drive... view more away that day with the car. due to the color that wasn`t available, He called every 2 to 3 day to touch base with us . The color we wanted was very hard to get but Jose R Aybar and Ariel Munoz, Sales Manager were at work doing their best to get us a car soon . We just picked up our vehicle this weekend, it wasn`t the original color that we were looking for but it`s just as good we are very thankful to Jose for his time and Ariel for helping look and Gary Lin Finance Manager for all working together so efficiently and professionally. Great job and I am looking forward to my enjoying my new car.

ninfap607 / 1/10/2012

LOVE THIS PLACE. Would recommend to all!

Mall113 / 11/23/2011

I received my Honda CRV as a Christmas present last year and I just wanted to say that 1 year later I am still happy with Paragon...the service has been 100%. Thanks guys!!

MAXA / 11/21/2011

I went to PARAGON ACURA 56-02 Northern BLVD this dealer plan to lease a 2012 ACURA RDX. The sales person name is Justin Liu. We sign the lease contract by only knowing the monthly payment price. I paid full amount of the initial payment and waiting to come second day to sign all the other doucment and pick up the car. Then he helped me by asking a insurance company called me to purchase a car insurance. Actually i... view morets provided by a insurance broker. I end up being charged for $1100 broker fee, also payed $1400 for the half year insurance. In the second day I called direct to another insurance company which only pays $500 something for the half year insurance. Thats 1900 difference!!! So I purchased the insurance at this place and canceled the previous insurance. I called the sales person Justin Liu told him I`m not happy about the whole insurance experience. In the afternoon he just called and noticed me my leasing can`t be approved by the bank. I have to either paying more down payment upfront or cancel the lease. I have been told yesterday it will have no problem to take this lease and I have a 730 credit score. I thought he must be unhappy about I found out the insurance thing. He must have some deal with this broker to help him get some money in this deal. Now he saw there is no benfit taken so he ask for more downpayment try to take advantage on me. This is my worest experience every. Called 2 insurance company and now have to cancel all of it. Also waste a lot of time by staying the deal store also doing a lot of research. I will never go to this dealer again. Because they don`t do business honestly always want to take something from you. Ppl plz aware this and be careful about the trick they play. I`m glad I find out ealier to get away, but i`m pretty sure I`m not the only victim in this dishonest store. Also plz be aware of thie sales person Justin Liu.

DinoXi / 10/32/2011

The Paragon Acura on 48th Street is a complete scam. I bought my car there, and was promised that the car would be polished, the tire changed out (because there was a gash on the tire). AFTER NUMEROUS TIMES OF SHOWING UP FOR THE SCHEDULED APPOINTMENT, I WAS STOOD UP EACH AND EVERYTIME. I tried contacting the salesperson, the manager and they never picked up my phone calls. If they did, they would apologize and com... view moree up with a stupid excuse. We would then reschedule a time, and ONCE AGAIN THEY WOULD STAND ME UP. NOONE IN THE SHOWROOM IS OF HELP, NOT EVEN THE MANAGER BECAUSE THEY ARE ALL IN IT TOGETHER. I AM FURIOUS. THEY MAKE EMPTY PROMISES AND ARE IRRESPONSIBLE. THEY ARE DISORGANIZED, UNPROFESSIONAL, AND BLOODSUCKING MONEY MACHINES. THEY TAKE YOUR MONEY AND LEAVE YOU IN THE DUST.

patricia45 / 7/28/2011

I recently had a problem with the service I received at this dealership and when I mentioned it to Linda, their Client Relations Director, and she took the time and energy to help me and make sure I was happy . I really appreciated that.

Googles25 / 6/6/2011

DONT do business with these people. They are jerks. Give you attitude and dont call back.

Nrp / 5/28/2011

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